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Forum Posts

[Network Issue] Service Update

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 8699 Views
  • 171 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 72311 Views
  • 496 replies
  • 7 kudos

Forum e-mail confirmation not received

I have twice requested the confirmation e-mail from this forum, but although all my e-mails from Smarty itself have arrived very swiftly, no e-mails have arrived from the forum, and I suspect they cannot have been sent (I have of course checked spam ...

MollyR by SMARTY Maverick
  • 1019 Views
  • 1 replies
  • 0 kudos

disable 2 factor authentication

the remember this browser option never works so i now want to just be able to login with username and password, i am happy to accept the increased risk of my account been hacked

My sim has been activated 5+ hours

But not data I've places my sim in too different phones and it doesn't work. It's not because my phones locked my husband has a smarty sim and his works fine in his I phone  Can someone help 

Activating a SIM that I already own

Went through the purchase online, but need a faster solution.Now unable to activate the SIM bought in a retailer as it is waiting to despatch the SIM purcased online.Is there a solution.

Phone settings

I think I've changed my settings to use abroad but I'm not sure? I do I know if if it's done correctly and if it will work when I'm away? I'm going to Greece. Many thanks  

Resolved! Trinidad and Tobago

I bought a Smarty SIM for a trip to Europe, but am now travelling to Trinidad and Tobago. Is Smarty compatible there, assuming I would have to pay for some kind of upgrade to my plan?

Orr in to Smarty issue

On Thursday morning of last week 22 June I activated my Smarty sim and initiated the number transfer from Vodafone to Smarty. The port in to Smarty has not been completed and yesterday Vodafone confirmed they ported out on Friday 23 June. Vodafone tu...

3 benefits

As Smarty is an offshoot of 3 mobile do Smarty customers have access to the same benefits ie. Gig tickets, offers, coffee ect.

Honor 90

Does anyone know if smarty will allow WiFi calling on the honor 90? I've had issues with previous honor devices not making WiFi calls on smarty. Does smarty block WiFi calling with honor? Hope someone out there can help. 

Resolved! Update required

Hello, I set up an iPad for my mother in law and everything with her smarty sim worked really well… until last week. now, it tells me ‘an update is required to use mobile data on this ipad’. it’s not an iOS update but a carrier (smarty ) update. But ...

CallumB by SMARTY Maverick
  • 6156 Views
  • 8 replies
  • 0 kudos