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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

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YulianK by SMARTY Community Manager
  • 8279 Views
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 17508 Views
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 1288 Views
  • 3 replies
  • 9 kudos

I am new to Smarty Mobile

I am new to Smarty Mobile was on Vodafone. I just want to know if Smarty Mobile is any good I have heard good reviews about it bit would like people's views on it. Thanks Sinead  

Keeping Number

I transferred my old number to Smarty. However when I call anyone, it shows my new SIM number.  None of my contacts know it is me calling as it shows as an unknown number.

06Daisy97 by SMARTY Pioneer
  • 34 Views
  • 4 replies
  • 0 kudos

Add on usage

If I have bought an add on while in Europe for 3 days, and my payment renewed after 2 days, will the add on still be valid in the 3rd day? Will the data used take it into account? Thanks

Huawei mobile WiFi

hi guys I activated my sim this morning and have put it in my huawei mobile WiFi device but only the battery and WiFi are lighting up green. The signal is red. Any advice 

No mobile service all day today, no help from Smarty

Both myself and my wife have Smarty SIMs in our phones. Since this morning we have had no mobile service, even though the mobile signal symbol is on. When either of us make a call to anyone, the screen remains at "calling ..." and eventually gives up...

Data Add-on not working

‎Hi , My daughter used all of her data this month so I purchased an UK unlimited data add-on  pass for 7 daysIt is active but she is not able to use any mobile data.It has been been over 2 days since the add-on was activated but no dataHas anyone els...

Resolved! Data warning

Hi I have 120 gbs,but when I am using  my data it says e:g warning 2 of 5gbs used,why 5 when I have 120 ? thank you.

Using smarty unlimited card in a Netgear mifi abroad

I have a smarty unlimited data SIM card in my Netgear M1 router. It tells me that I need to turn on international roaming. I am currently in France. Please can somebody advise (in really simple terms) what I need to do. Is it a case that I need to pu...