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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 89 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos

Hopeless speed with Smarty sim!

Hello everyone. I have a Netgear nighthawk mobile router. Tried a Smarty sim in it and get a max of 7 mbps download speed! I’ve just taken delivery of an EE 4gee mobile router via BT and I get 70, yes 70mbps from this EE sim! Really disappointed in t...

Slow internet

I was with virgin then they merge or switch me to O2 and both these was kind of slow, lots of buffering watching videos. now I’ve tried this smarty out to see what this is like, I no they use three but this is the same to much buffering. at my house ...


Can I use the data from my phone on my Television? Instead of using home broadband 

Externally Accessible Public IP address.

I have services running on my home network that I would like to be able to access from outside my home (local smart home, SSH access, NAS, OpenVPN Server Etc).  I run the necessary equipment (I work in IT) but the Smarty service IP does not route bac...


Backstory: I am about to lose my ADSL Broadband.  It's clear that, sooner rather than later, Openreach will 'convert' everyone in the area to fibre.  For several reasons it makes more sense for me to opt for mobile (4G) broadband now; there's a good ...

Advantage of data only?

I’m an existing Smarty customer with my phone and looking at getting a second sim for using in a mifi device. Data only sims seem more expensive than a normal one with the same amount of data - any ideas why please?

Changing size of SIM

I have bought a new iphone and inserted the smaller SIM which came with the larger SIm I've been using. How do I make it usable?

4Sam by SMARTY Pioneer
  • 4 replies
  • 0 kudos

Three isn’t working

for the past 5 months I have been using this sim on a tipi mifi and has been working perfectly. Now for the past two weeks, I am experiencing no service. Spoke to customer service and changed setting etc but when I select three carrier it is saying i...

Resolved! My phone number details

I joined SMARTY last month and ported my number from my previous network provider. All seemed to go well: this number appears on my SMARTY dashboard and calls/messages are coming in, plus this is the number that shows for me when I contact others. Ho...

Resolved! No missed call SMS

HiI'm not receiving any SMS notifications for missed calls. Is there a way to activate these notifications? 

Resolved! No network in Kent

My first day out with smarty on 3 network and I have no signal at all in ashford or Faversham or Challock and charing anyone else having this problem