Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I’ve moved over from EE to Smarty. I got the text and email to say my original phone number had been ported over yesterday but I’ve not been able to receive any OTP’s from my bank and hence no access to my account. I’ve been told to wait, take SIM ca...
When I make a comment or reply to one I click submit. A page then opens asking me to login and a verification code is sent. I type the code and click submit. Instead of going back to the page I was on the following page appears: 'Oops, page not found...
I have tried everything smarty have suggested concerning WiFi calling. I have a Samsung A55 5g handset and I live in a rural area so I NEED wifi calling, and I THOUGHT I had it. When making or receiving calls, 'sorry I can't hear you' is something I ...
I'm getting a couple of bars of signal strength in my house. My phone is compatible with Wifi calling and is enabled in settings, and it's wifi is switched on. The wifi itself is also switched on, with a good internet signal and my phone is well with...
My sim has not been delivered but I have got an email saying it has been activated. Is this normal or has it been delivered to someone else?
I'm trying to change my plan on my phone, but it keeps linking me to a previous data plan I had last year.
I successfully ported my existing number to Smarty today -13-05-25. Smarty informed me their via e-mail at 15.00pm today, and it said so on my on-line Dashboard.My old supplier - 02 - said they were disconnecting me at 13.30 today.However my wife tri...
A few minutes ago I signed up for a Smarty SIM-only plan, quoting a PAC number to transfer my existing number from Vodafone. I now want to do the same thing for my wife's phone and end up with a Smarty group of two. However, it's not obvious how I do...
I have an existing (UK) SMARTY account and SIM.I want to add the 'Bonus SIM' to my account (using in a different phone).Instructions from Support pages just lead to an endless loop...Activating a spare/bonus SIM or a SIM bought in a shop or other onl...
My phone says that I've used up all my data but my smarty account says I've used 10 of 40gb...help!
need to cancel my contract as i havve lost my phone
Hi I did not sign up for auto renewal, yet you auto renewed my plan anyway. I was not planning to use the sim this month and now Ive gone and wasted 9 pounds. If you did go and auto renew my plan without specifying when I got the sim, the least I wo...
OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads. I have closed my account now and cannot manage my two lads accounts. I need help as I want to upgrade their accoun...
Hi. I am travelling and aware of the 12gb data cap, which when exceeded I can pay for a 3 day add on. I am travelling for a long time, so is there another way just to buy another 12gb extension. Also, how do I know how much data I have used. I have j...
Does Smarty support call forwarding, and what are the costs?
Hi company calling yourself SMARTY.How many time have to explaining you about how long have to waiting to sorted out problem whit my plan,I lost 3 days of it all ready till today???
He keeps complaining he is out of data. He has no limits on the handset settings. But his Smarty account says 45.97 GB left of 50gb. Any ideas? It means he can't use his phone fully when out and about,which is annoying. Also, I'm paying for this and ...
I'm currently in Romania I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data /MMS APN to mob.asm.net. Roaming is switched ON. I've restarted the phone a dew times. I still o have intern...
I need a smarty contact number I want to call you as soon as possible
