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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 13320 Views
  • 200 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 76179 Views
  • 498 replies
  • 7 kudos

I'm elderly...please help me if you can

Hello... I am an elderly woman who has tried to move from Vodafone to Smarty, and my number has not transferred across.The man on the chat said it was 'stuck' and that I need to wait 5 days for the 'back end' team to sort out the glitch.I don't have ...

Caroline by SMARTY Rookie
  • 26 Views
  • 2 replies
  • 0 kudos

4g broadband router

My daughter is at Loughborough Uni and in accommodation with no internet access.  Will a 4 or 5g router do  the trick for her? According to the coverage she should have excellent 4g but only 5g outside.  Also, can she use a single unlimited data / ca...

Calling all Unlimited Plan customers…

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...

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NealP by Team SMARTY
  • 2322 Views
  • 23 replies
  • 1 kudos

number transfer

I transferred to smarty a week aga and send my PAC number on same day when applying for the sim, it is over a week and still waiting for the transfer, I had a chat and was told there was no indication that my transfer was completed that was a lie as ...

Can’t make calls

Hi all, since the outage I have had intermittent issues with making and receiving calls. When someone is calling me , they get ‘caller is on another line’  I am missing important calls! Its very annoying, any help?

Number Port Nightmare MOST UNHELPFUL CS EVER "SMARTY"

Hello everyone! I requested my number port for 24/06/2025 but today is almost 01/07/2025 and mumber is still not ported. Live chat keep lying because one day i chat and they say they didn't get complete files from Lebara and then next day they say it...

60gig SIM card and TP link Mifi

I use a smarty SIM card and the TP link mifi whilst boating in the summer months. I purchase data just before a trip and usually buy 40gig which is upgraded free to 60gig. This is enough for both tv and internet use. what is causing concern is that r...

Promotion period

Where do I go within the app to find out how long my promotional offer will last? Or do all promotions last for 12 months? 

Tess_B by SMARTY Rookie
  • 18 Views
  • 1 replies
  • 0 kudos

[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

1000012019.png
YulianK by SMARTY Community Manager
  • 13320 Views
  • 200 replies
  • 6 kudos

Ryoko issues

Having problems accessing the internet using an unlocked ryoko mobile internet inserted smarty simit says I am connected 4g but my devices phone are not connecting anyone else had issues apologies if this has been covered thank you 

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

Featured_Post_Noticeboard@1x.png
YulianK by SMARTY Community Manager
  • 76179 Views
  • 498 replies
  • 7 kudos