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Sim card is no longer connecting to the Internet
Can anyone offer a solution please, i have tried the sim card in a 4g lte modem but it is not connecting to the Internet
JennyGi_3036239
21-08-2026
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Absolute Tw@T
All i know is the name was "Sanket" this employee of yours is something else, asks me if I would like a new sim sent out but says my service will terminate until the new sim arrives, I tell him no I...
StevenP_2760213
21-08-2026
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Network unlocking
If I buy a new phone that is not unlocked do Smarty/Three provide an unlocking sevice.
StuartB_2282386
21-08-2026
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How do you get a refund ?
Hello! I have paid two times for one months service for the value £24 instead of only £12. I really would like to have my money back please
Hayley3482
21-08-2026
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Ringtone length
My phone used to ring for 30 secs before going to voicemail. It now rings for 15seccs 0nly without any request from me, Far too short. I eventually was able to get help via the chat system and was gi...
OldTimer
21-08-2026
Call Issues
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Changing Email address (but is already used by me)
Hello, can someone help please? I have come back to SMARTY after a brief and unhappy stint with another Cell/Mobile network provider. However, to come back to SMARTY I have had to use my work email...
AdrianJ_4224297
21-08-2026
Customer Support
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Network Issues - Maida Vale - London
Has anyone noticed any network (mobile internet) issues in Maida Vale, London?
CesarCo_2427651
21-08-2026
Data
Network
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Voicemail not recording messages
I have had messages left on my voicemail and I get notification. However when I go to voicemail I'm told no I have new messages! I have tested this by calling my phone via another phone and leaving...
blenky
20-08-2026
Voicemail
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People I'm calling complain I keep cutting out. Am I getting Wifi calling?
I'm getting a couple of bars of signal strength in my house. My phone is compatible with Wifi calling and is enabled in settings, and it's wifi is switched on. The wifi itself is also switched on, wi...
Solved
DavidB-3335558
20-08-2026
Network
Wi-Fi calling
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Change of plan from data only to the one with calls and messages
Hello, I recently bought a data plan with a physical card but i need a phone number. How can i change my plan from data only to a standard "Unlimited calls and messages + data"? I'd be really thank...
DanielG_4258900
18-08-2026
Chaning plans
Customer Support
Data
Plans
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1like
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