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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 2077 Views
  • 5 replies
  • 9 kudos

Parental Control

Hi , I have problem to access to adults contents. I paid 1 pound to unblock the service but nothing happened… what can I do? 

Moving from Smarty. Why won't they give me a PAC code?

I need some assistance, please. I ordered a SIM-only plan from Smarty, but their SIM didn't work on my phone (4G problem apparently, even though I got 4G no problem with Lebara but hey, I've accepted that now). Despite informing them, they cancelled ...

Celou by SMARTY Pioneer
  • 31 Views
  • 2 replies
  • 0 kudos

No service on Eurotunnel

I've suspected for a number of years that it's just the Three network that doesn't work while under the channel. I can't too that conclusion because I never had service on the way to France but, coming back, I could stay connected to the network I wa...

Chicky by SMARTY Pioneer
  • 51 Views
  • 5 replies
  • 0 kudos

Resolved! Solve a problem with daily scam calls

I want to know how best to stop regular scam calls to my Moto G13 Mobile?All the numbers are unrecognised to my phone contacts list.I identify the number as best I can from checking on the internet.Once indicated as possible scam I block the number b...

Trouble with data/signal

Since Friday I've been having trouble with data/signal. Keeps on dropping out. Restarting phone makes no difference. Been fine before this.

living in greece and keeping number of mobile

i am moving to greece (Zante) in September and would like to know the best options pleaseDo i get a greek sim? and can i transfer the number to it?or can i keep the Smarty sim to use there? - charges? penalties?thank you for any help with thisAdrian

adx1957 by SMARTY Pioneer
  • 39 Views
  • 2 replies
  • 0 kudos

data only plan

Hello, I bought a data only sim to use in a mobile router while travelling in Europe. The sim is activated and router is working but neither my phone nor laptop  can link to the router. They both recognise the router but can't link. i have no idea wh...

Short code text messages

Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers? Thanks

How do I raise a complaint

Can someone let me know how to raise a complaint please as an agent has stopped responding but left the chat open so I can’t start a fresh oneit has now been 3 days

Friend Referral

Hi thereIf I refer a friend and we both get a £10 credit reward after month two can I then set up a group after that and receive the 10% discount on each sim?Thanks for your help.

Resolved! Virtual phone number not working

I am experiencing an issue with calling my MoreMins virtual number. When I attempt to make a call, I receive a message stating that the call is not recognized. I have contacted MoreMins support, and they have suggested that the issue might be with my...

Sedona by SMARTY Pioneer
  • 196 Views
  • 10 replies
  • 0 kudos

Brand new sim but no service

Has anyone had a similar problem? I've watched every YouTube video possible tried every trick and spent 24 hours on a chat with Smarty. The sim works on other phones in my household but not mine. Smarty advisor tells me it's my phone that is not comp...

Celou by SMARTY Pioneer
  • 111 Views
  • 8 replies
  • 0 kudos

Calls / TXT

Hi - i awitched to Smarty a week ago (Sim only)  Cannot make calls or send txts.  Is there an easy fix?

Virtual phone number not recognised

I am experiencing an issue with calling my MoreMins virtual number. When I attempt to make a call, I receive a message stating that the call is not recognized. I have contacted MoreMins support, and they have suggested that the issue might be with my...

Sedona by SMARTY Pioneer
  • 47 Views
  • 2 replies
  • 0 kudos

Portugal and no data

My daughter is on her first trip from home with friends and she has no data at all. Roaming is turned on but she has no data despite this. She has data available on her plan. I looked on the website and it said to go into mobile network and change AP...

Resolved! Help o/s EU getting add on

Hiya,  I need to purchase an add on to allow the making and receiving of calls, texts and data in Turkey (outside the EU). My husband (who is the joint account holder) took his phone for a swim today and now his phone won't even switch on. . Is there...

PennyC by SMARTY Pioneer
  • 46 Views
  • 1 replies
  • 0 kudos