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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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No Internet

I use a wifi modem and data only sim to access the internet on my laptop when we're away from home. Four days out of five I've been unable to access the internet at postcode DL12 9TJ. The modem works perfectly at TS11 postcode. I've switched the sim ...

Roaming abroad

I got to < Edit Access Point, but cannot change anything. It shows Name 3APN three co uketc in faded grey. 

Resolved! Poor signal after port

Hi all,Today I ported over from Plusnet/EE to Smarty, but am most unimpressed so far. I have gone form having full signal to one bar all day, and had mixed messages via customer service as to if my port is still happening, or there is a problem.  I w...

Roaming is EXCELLENT on Smarty

I’ve just spent two weeks on holiday in Spain. The use of my iPhone out there to roam was so incredibly easy. No issues whatsoever connecting to the networks out there, whether Voda ES, Orange or Movistar, and it works just like at home. Really very ...

Resolved! First Post - Loving Smarty

5g is the best on Smarty in my opinion, I live in Slough and can get 1.5GBps easy near my home.Much better than EE and Vodafone and O2.Smarty seem to have the best 5g coverage on the underground on the Uxbridge branch of the Picaddilly line and also ...

KaBoom by SMARTY Pioneer
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  • 3 replies
  • 2 kudos

Sign in

Why do I receive an e mail every time I am asked to log in telling me “someone” has logged into my account? 

Resolved! Transfer delays

We have been waiting now 24 days for a number transfer. This is ridiculous. The apparent email option in the FAQs takes you to the webchat and the compensation links are broken. Beginning to regret moving my family sims to smarty if I am honest. Anyo...

Can’t phone out

Can’t ring out from my contacts list but if someone has phoned me I can contact them , any ideas please no help from webapp

Esim

Is smarty ever going to get with the times and start eSIM or not, in the very near future. I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner...