Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I’ve moved over from EE to Smarty. I got the text and email to say my original phone number had been ported over yesterday but I’ve not been able to receive any OTP’s from my bank and hence no access to my account. I’ve been told to wait, take SIM ca...
OK, so I am trying to point customers, posting on here, to the SMARTY contact page so that they can use the Chat to get help and yet I am getting this message when I post the link (spaces added to ALL references in this message to 'h t t p s' as with...
HiI did not sign up for auto renewal, yet you auto renewed my plan anyway. I was not planning to use the sim this month and now Ive gone and wasted 9 pounds. If you did go and auto renew my plan without specifying when I got the sim, the least I wou...
I'm getting a couple of bars of signal strength in my house. My phone is compatible with Wifi calling and is enabled in settings, and it's wifi is switched on. The wifi itself is also switched on, with a good internet signal and my phone is well with...
need to cancel my contract as i havve lost my phone
My phone says that I've used up all my data but my smarty account says I've used 10 of 40gb...help!
Hi, I've just started with Smarty and I've input my wife and my numbers the wrong way round. Wife's number against my name and visversa. Does anyone know how to correct this please?
When I make a comment or reply to one I click submit. A page then opens asking me to login and a verification code is sent. I type the code and click submit. Instead of going back to the page I was on the following page appears: 'Oops, page not found...
So my parents live in an area with no 5G and they don't want to keep using VM or keep increasing the price every year. They also want to keep unlimited data and have unlimited calls so I assume they can use an unlocked Huawei B311 router but how old ...
Just switched to Smarty SIM, porting my number over from 02. Set up voicemail greeting etc and deleted old messages but the red dot on the bottom RH corner of the app says I have a voicemail message waiting. I don't. I have got rid of the other badge...
I have a data only sim and keepgetting the message Connected no WiFi but the data keeps getting used.
How do I get a refund on a simcard that hasn’t bedn activated yet?
I have an existing (UK) SMARTY account and SIM.I want to add the 'Bonus SIM' to my account (using in a different phone).Instructions from Support pages just lead to an endless loop...Activating a spare/bonus SIM or a SIM bought in a shop or other onl...
Help please. 3 says there’s 99.9% coverage in the area I live. I’d say it’s more like0.01% even using WiFi it cuts out. I’ve never had such bad experiences with my mobile since joining Smarty. Is there any hope it’s going to improve in the near fu...
please activate my data plan
After six months using my smarty phone, it reverted to the original sim phone number, so my calls are going to a dead number, not the number I transferred to smarty six months ago and have been using. What’s going on?
Hello- my number still hasn’t been transferred. Smarty said by the end of 7/5/25 and now it’s saying by the end of 9/5/25? Thanks
My daughter's account is still showing on the dashboard on my group account, but as closed which is correct as she left when she got a new phone with data package. I now want to reinstate her to the group, but do I 'Add an existing Smarty account' or...
My daughter's account is still showing on the dashboard on my group account, but as closed which is correct as she left when she got a new phone with data package. I now want to reinstate her to the group, but do I 'Add an existing Smarty account' or...
Hi my new sim card has just been activated but there is no signal. Can somebody pls help?
