You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I’m in Liverpool (UK) and have experienced really poor mobile data performance for about 4 days in a row (today’s date is 19/09/25). Does anyone know if it’s SMARTY or not? Also, is there a way of putting in my own photo/image as my avatar instead ...
Hi all.I just wondered whether anyone had noticed the change in the signal and network availability etc since the announcement of Vodafone and Three opening up their respective networks to each other, including on Smarty?I think on occasion I have no...
Hi all. New to smarty- literally put Sim last night. I understand there would be some time to transfer but did receive email saying all complete. Checked status and it is saying possible network issues in area. Anyone else have this especially joinin...
Hiya, my SIM plan does not work in the USA. What Add-on do I need. When I checked it appeared you can use it for calls to the USA but I need one I can use while in the USA. Any help much appreciated
This seems to be occurring since the merger with Vodaphone. We use Smarty + 5g router for our home internet, and it was rock solid up until a month or two ago.Now, every 10-20 minutes, the data connection drops for 10-30 seconds, making WhatsApp vid...
Hi, all I set up this plan for when I go camping.But i'm not using it at the moment so how do I stop the monthly direct debit going out of my bank account please
I need a smarty contact number I want to call you as soon as possible
Hi Rookie here, joined Smarty and moved to Sky broadband & viop just a week ago.Ever since then unable to call my landline!Others on smarty mobile can't call, it just disconnets without ringing! Outgoing calls are okay, the issue is it's just specifi...
Ive asked to keep my old number but when i text out to people its using the new sim card number i was sent. Can anyone help. Is there a contact number for help thanks.
Dear smarty, first of all i would like to express my severe frustration & anger about getting to this point of contacting your company.I have had to click on & re click articles trying to make contact which is a lot harder than tr...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
I am going around in circles trying to get some help. I need a PUK Number. WeChat only answer generic answers
Hi I'm travelling to Thailand in January 2026 for 10 days..so not to leave this to the last minute I have read the guides here and am aware of certain settings so my phone with a Smarty Sim card would work whilst there in Thailand but what might be ...
I have just tried entering my bank details on the website so that I am able to access websites that are deemed as "adult content". I have entered both my Google pay and my bank card on 2 seperate occasions and have been charged £1 but have been told ...
My SIM is broken - can no longer be read by my phone in either slot while other SIMs continué too work - but there is no 'manage SIM' option on my dashboard and I need to order a replacement SIM.
Now that Apple have released a eSIM only device, I’m hoping that Smarty get their act together and FINALLY launch esims! I wanted the IPhone Air, but I’d have to leave Smarty, so opted for the Pro Max!
I bought a SMARTY 60GB for £10, on a supermarket as "limited time retailer offer" when I went to activate and use the 12 numbers, it only showed me other options, none for £10/60GB, I end up buying £13 40G to try if was working, as is for my new SIM...
Here in Birmingham B111QA the 4G & 5G of Three Network is really bad the Data speed on 4G is 10megs & on 5G its 25meg. I've installed a wooden 25 ft pole on the public road & layer down fresh tarmac. At the Post Code Provided.
