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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 95 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 137 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 4 replies
  • 9 kudos

very poor speeds

with my ee sim in router i was getting 1.2 gbps download with my sim my contract is coming to an end i thought i would try smarty unlimited sim...popped it in router and only getting max 2mbps! Absolutely awful ...any suggestions other th...

Group Plans + Bonus SIM Card

Hi All, new customer here.   I got a Bonus SIM in with my new SIM so thought I would get my Daughter a contract.  Disappointing too see that the new offers are only available to new customers, but I digress.  So I am all set up, I click on the Group ...

Very low internet speeds

Just bought an unlimited data only sim. Plugged it into the router, but only achieving 0.55 mbps download.Smarty say excellent 4g coverage.Got replacement sim and a new router but still the same.Can anyone give some advice on what we can do please

Intermittent service in my area for data

I'm certainly not that critical when it comes to smartys mobile service infrastructure when it comes to cost and being able to manage expectations for them. But I live in Scotland and have just moved to them from BT mobile due to cost. So I was expec...

No data roaming in Dublin?

Has anyone else experienced this issue? I've followed all the APN changes on the Smarty website, checked data roaming is on, mobile data is on, restarted numerous times, removed VPN etc. Using OnePlus 11. I'm in an urban area with 5 bars of 5g. I jus...

Roaming not working abroad

Hi my abroad using Smarty for the first time and roaming isn’t working. I have an iPhone and the next work is intermittent, showing 3G on and off. I have tried all the settings but still not working

Owner account the wrong way round !

I’ve been trying to get help for days with no joy! There seems to be no common sense being applied here.In a nutshell it turns out I have been running out of data on my mobile due, I think to it is not my owner account!? Don’t ask my why or how it ha...

EZ by SMARTY Pioneer
  • 1 replies
  • 0 kudos


HiI'm new to Smarty and have signed up for the social tariff. I had to cancel my home broadband recently, so need both home broadband and mobile phone services.I have a router that works for streaming Internet content and supports over 20 smart devic...

Fliss by SMARTY Rookie
  • 3 replies
  • 0 kudos

Internet not available

I've preset settings as recommended by SMARTY but when not connected to Hotels WiFi and try to use Chrome I get Internet not available! Obviously I'm missing a step, any suggestions?

Resolved! Adult content blocked on mobile data...

... But comes through on WiFi. Adult content filter is set to off in the app, and when I authorise the £1 payment to verify I'm over 18, the app gives a failed  transaction message yet my bank notifies me it's gone through? Any ideas? I've cleared th...

Towser by SMARTY Pioneer
  • 20 replies
  • 3 kudos

Group owner account closed but need add ons

I joined Smarty a couple of years ago and ported my old number over, shortly afterwards I added another data only SIM for my daughter and created a "Group".  For some reason Smarty made my daughter's number the group owner and not mine, which didn't ...

Account suspended paused! Insane reason

I started using smarty abroad in Greece made one international call and it was suspended. I have 12gb data and unlimited calls minutes. They say I was using suspicious numbers and exesive use and breached the rules but they won't tell me which becaus...