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Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 118 replies
  • 6 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 1 replies
  • 5 kudos

Smarty (Three) roaming partners ?

I have been unable to find a list of Three / Smarty roaming partners.  Is there a list available anywhere ? I am particularly interested in the roaming partners in the USA, wondering whether it will be ATT, T-Mobile, or Verizon. 

JJP2 by SMARTY Pro-coach
  • 6 replies
  • 0 kudos

WiFi calling

HelpWiFi calling was working on my SIM when inserted into Samsung A71,then this afternoon my number was ported over and WiFi calling has stopped working.....I have tried everything, reset all settings etc,and still no joy.....Any ideas

Buzz666 by SMARTY Pioneer
  • 0 replies
  • 0 kudos

Not receiving texts/SMS

Hello! I've been facing an issue for some time now and have tried using the "Live chat" support option without success. I'm hoping someone else has encountered a similar problem and might have a solution.The issue: I'm unable to receive any texts/SMS...

Dracuglia by SMARTY Pioneer
  • 13 replies
  • 0 kudos

lack of funds for autorenewal

I’m a smarty customer and I have a friend also on smarty. Unfortunately he didn’t have funds in his account so the payment didn’t go through to renew this month. He now has no data and can’t make calls. However, he put money in his account this morni...

HannahF by SMARTY Maverick
  • 2 replies
  • 0 kudos

Resolved! no sim card

How do I get to talk to someone at Smarty ? Its hopeless . I signed up to Smarty several months ago . Changed mind a few days later and sent sim card back to HQ by post never heard anything . Now trying to re engage and get a sim card on the account ...

Resolved! I didn’t activate the SIM I bought

I bought a SIM card at my local Sainsbury’s I then bought a SMARTY plan without activating the SIM accidentally.Do I wait 2 days for the new SIM, or can I use the one I’ve already bought somehow? 

Crguy by SMARTY Pioneer
  • 5 replies
  • 0 kudos


I’m going on a cruise to the Caribbean from Miami and wondered if I will be able to use my smarty package whilst on board? Do I need to do anything to my phone? Buy an upgraded package? 

New contract

Hi. How do I change to a new plan. I have one running at the moment but would like to change as there are some awesome  deals about at the moment. Also can I have my wife on the same deal. Many thanks.

Chelseaal by SMARTY Pioneer
  • 2 replies
  • 0 kudos

Transfer number issue

My number was transferred to Smarty which is showing on the account however the given number from smarty is showing on the phones of the people I call, why is this happening and what should I do?

Digital sim in dual sim phone

I have an IPhone 13 with a dual sim capability. I want to use it in Spain with a Spanish number. Can I exchange my Smarty physical sim for a digital sim so that I can continue using Smarty while in the UK?

Digital Sim

I have an IPhone 13 which has dual sim capability. I wish to use my phone in Spain with a Spanish number. Can I exchange my physical Smarty Sim for a digital one so that I can insert a Spanish sim in my phone?

Resolved! eSIM

Digital Sims are not yet available in Spain. I wish to use my IPhone 13 (which has a Smarty nano sim ) in both countries. Can I swap my Smarty Nano sim for a digital Sim so I can have a Spanish Nano sim as well?

Resolved! Not receiving 2FA texts after porting

Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the websi...

xYorYx by SMARTY Pioneer
  • 5 replies
  • 0 kudos