Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I only intend to use my phone to make calls in the hotel where they have Wi-Fi. Can I send texts outside the hotel? Do I need to pay for any add ons?
Hi,I saw an add for a triple data offer (24GB) if you take out the 8GB plan currently.As an existing customer with the 8GB plane doubled to 16GB can I switch to this? Do I just need to switch to the 8GB plan and I'll get 24?
Not a major issue but an annoyance. How do I delete an old message from Smarty that is on my dashboard ? The issue it relates to has been resolved.
I joined Smarty as they said they provided a good service in St David's Pembrokeshire (SA62 6RR). They lied as since I have been here I have consistently poor service, less that 1 m/b, using 4G and numerous outages. All their service status checker...
I have spent way too much time wandering around the FAQ's and talking to the useless bot. Is there an email address to speak to support? There has to be as the answer I need is not anywhere to be found.
Live in the UK.Got activation email. Clicked Activate SIM. Takes me to login page. Never used SMARTY before so don't have any login details and there is no option to sign up. Checked emails and there is no confirmation of any account ever being creat...
I need a smarty contact number I want to call you as soon as possible
Can I use a 4ite MIFI box with data only smarty sim ?
Hi, since I have had my new phone, when I am out of range of a signal I get a "No Service" notification.That in itself is not too bad but it then sends another every 20 seconds or so until I am back in range.I thought it was a phone setting but I can...
Every month I receive a text AND email that my contract was renewed. Every time the ping of these texts disturbs me in meetings etc. How can I switch these very annoying texts off, telling me about renewal by email is perfectly sufficient. Un wanted...
Hello, I lost my SIM card and I need another SIM card with the same number, please.
I'd like to turn off the facility to pay for things and have the charge added to my phone bill (if such a facility even exists on Smarty!). How do I do that?
The user experience for this setting is appalling! I only just realised that my son's phone number had this option and I wanted to make sure adult content was filtered out. I found the setting which has a tick box and says "Adult content access off"....
Carn't make voice calls saying network busy really anoying anyone in west yorkshire having the same problem ?
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...
Hi,I’m trying to find Smarty Customer Service’s web chat webpage on the Smarty website, but can’t find it & go around in circles.Please can someone send me a direct link to Smarty Customer Service web chat?Thanks, Bhavini
Is anyone’s smarty data down in Gwynedd please
Hi. I'm looking for a bit of advice please. Just recently when I'm out and about my phone does not connect to the internet. I like to use Google Lens to identify plants when out walking but the app tells me there's no internet connection. I tried to ...
Hi will i need to purchase extra data whilst i am in greece apparently on the chat the lady said i can use my phone for text/calls as i do in the UK but im not convinced? thanks
