Resolved! Texts not showing on dashboard
Over the last two months I am not seeing any texts on my dashboard. Calls and data are showing. Have tried the same online chat a couple of times without success. Any other deas
Forum Posts
Resolved! Apps won't work on Smarty phone
Hello, hope someone can help.Since this morning, I’ve not been able to access most of the apps on my Smarty phone.Tried the usual (switching phone on and off, removing and replacing the SIM card) but that hasn’t worked.I had a similar issue in Octobe...
My payment was missed this morning but need to pay it now…
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! ) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the ...
Data add on
Hi I’ve done a data add on but it isn’t showing on my smarty account. How long does it take for the data to be added? Kind regards
Smarty switch over
I have switched from Three to Smarty and even through my Smarty App says my old number when I call people the Smarty new number is coming up! Unfortunately, there is no way to contact Smarty just via email (they cannot call) so after three weeks and ...
"Exciting things"
Every time I open the app I get the annoying notification asking me to alter my notification settings to receive "exciting things". Can I stop this popping up every time or am I stuck with it.
Why not Up your game @Smarty. physical SIM cards to eSIMs be introduced to Smarty's serv
In the vibrant landscape of telecommunications, the potential adoption of eSIM technology by Smarty heralds a new era of convenience, security, and environmental stewardship. This leap forward promises seamless carrier switching, allowing users to e...
MMS service and user safety.
I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small. 300Kbs is not enough when other networks allow 3meg upto 10meg per file. I use the emergency service on my phone for safety and it a...
[IMPORTANT] App and Web Login Verification main thread
Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now. Please make sure to setup your device or browser as 'Trusted' in order t...
Resolved! Top-up by Debit card on the smarty app
Hi I reckon we should be able to top-up via debit card when we want not just on our auto renewal it would be better
Smarty App Password
Is there a way to save the password. So you don't have to keep typing it in every time you go to use the app.???
App feature request - Top up in app in addition / rather than Paypoint, because....
Just went grocery shopping. On the way back, popped in to a local Paypoint store, to add money to my balance. I was told that all Paypoint payments must be cash only, so my debit card payment was refused ! I believe this to be inaccurate information,...
App usage showing i text a random number...
My wife and I have both joined Smarty in the last two days. On both our accounts under usage it shows us texting a random number when we first inserted the sim card. Is this part of the registration process as when I Google the number we supposedly t...
High Data Usage
My sister-in-law signed up with Smarty's 40GB data plan 14 days ago and she is a very light data user and yet the Smarty App states she has used 34GB of her allowance. Fortunately she is using a TP-Link 4G Router which independently records the data ...
Google earth app Android crash's smarty
Can anyone else replicate this issue. On Google earth when using smarty on any device, zoom in with 3d buildings turned on. Move around quickly and the bottom left percentage dial will display. You notice eventually it gets stuck at 29 percent. Speed...
Problem renewing manually subscription abroad
I am abroad and would like to renew my subscription, only that the app shuts down every time I click the renew button. All other functions work on the qpp. I have not tried the website to renew.
Signing in to account
Hi can anyone help why is it every time I go on Smarty app I have to sign in and get a code sent to me regards Dave
App not good
App restarts while trying to do 2 step verification have 2 use 2 devices as if you minimise app it resets not good ok if you set up to use fingerprint
[Feedback] Parental Controls - seeking feedback and ideas for the SMARTY app
Hello SMARTY Community,We always love to hear your input, and right now we are exploring ideas about helping parents to keep their children safe online. As with most potential online dangers, there are several risks such as:1. Cyberbullying, Sexting...
