Resolved! Top-up by Debit card on the smarty app
Hi I reckon we should be able to top-up via debit card when we want not just on our auto renewal it would be better
Forum Posts
[IMPORTANT] App and Web Login Verification main thread
Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now. Please make sure to setup your device or browser as 'Trusted' in order t...
Smarty App Password
Is there a way to save the password. So you don't have to keep typing it in every time you go to use the app.???
App feature request - Top up in app in addition / rather than Paypoint, because....
Just went grocery shopping. On the way back, popped in to a local Paypoint store, to add money to my balance. I was told that all Paypoint payments must be cash only, so my debit card payment was refused ! I believe this to be inaccurate information,...
App usage showing i text a random number...
My wife and I have both joined Smarty in the last two days. On both our accounts under usage it shows us texting a random number when we first inserted the sim card. Is this part of the registration process as when I Google the number we supposedly t...
High Data Usage
My sister-in-law signed up with Smarty's 40GB data plan 14 days ago and she is a very light data user and yet the Smarty App states she has used 34GB of her allowance. Fortunately she is using a TP-Link 4G Router which independently records the data ...
Google earth app Android crash's smarty
Can anyone else replicate this issue. On Google earth when using smarty on any device, zoom in with 3d buildings turned on. Move around quickly and the bottom left percentage dial will display. You notice eventually it gets stuck at 29 percent. Speed...
Problem renewing manually subscription abroad
I am abroad and would like to renew my subscription, only that the app shuts down every time I click the renew button. All other functions work on the qpp. I have not tried the website to renew.
Signing in to account
Hi can anyone help why is it every time I go on Smarty app I have to sign in and get a code sent to me regards Dave
App not good
App restarts while trying to do 2 step verification have 2 use 2 devices as if you minimise app it resets not good ok if you set up to use fingerprint
[Feedback] Parental Controls - seeking feedback and ideas for the SMARTY app
Hello SMARTY Community,We always love to hear your input, and right now we are exploring ideas about helping parents to keep their children safe online. As with most potential online dangers, there are several risks such as:1. Cyberbullying, Sexting...
Resolved! Messages on App
I have a current message received from Smarty in the app. How do I mark it as read or delete it?
Red number one on Smart App icon
What does the red number on smarty app relate to? Can’t seem to remove it and have been through all the different links on the site.
Do I have a message from Smarty
A figure (number 1) has appeared in the corner of my Smarty app. I have trawled through the app and can’t find anything. Any suggestions?
Problems with android app
My android app doesn't seem to be working right again Problems - I have an active plan but somehow the app thinks I am not. (Luckely my Internet does work) - trying to contact smarty via the app opens ghe wrong Web browser (I have more than one Web ...
"Exciting things"
Every time I open the app I get the annoying notification asking me to alter my notification settings to receive "exciting things". Can I stop this popping up every time or am I stuck with it.
Resolved! Better visibility of the Community in the SMARTY App
I discovered this by chance, and not in the app, it was via a browser search. Perhaps bringing this up from the bottom of the Help section would be helpful?
