Community

Mobile data not working

I can't even get onto mobile data. I will be switching providers. Awful service

Lousy 5g coverage?

So bought a Smarty SIM because their checker said good 5g coverage outdoors. So after a walk around the whole are, guess what? Zero 5g coverage. I can get it with my other SIM in my phone but not with the new Smarty SIM.Auto renewal switched off.

Smarty 5G network compatibility

The pinned 5g network device compatibility message above is timestamped 2023.Isn't it time to update it?Spilly80

Slow data uploading

Have just joined Smarty, and am astounded that I get 5G data in my house. I ran a speed test which showed 200+ mb/s (that's better than my broadband wifi connection), but only 1mb/s upload. Is there a reason for this stark contrast? Does Smarty opera...

Worst Costormer services ever

This is the worst to none customer services support I have ever encountered, I have just spent almost 2 hours with the agent creating a piecemeal situation without resolving my issue of slow speed. Its my worse decision made to move to this network. ...

speed is slow in g733ad

when is 5G going to happen?

Samsung A34 5G wifi calling

Just joined Smarty with my Samsung A34 5G dual sim.Wifi calling works with both sims simultaneously and 5G on both simultaneously, one is on EE and the other is Smarty.There does seem to be an issue with Smarty going onto wifi calling, it seems to pr...

Improving data speeds.

Hi, i live in a 5G covered area and currently using a sim router for the best possible speeds, but the speeds are not great at all. Today being a bad day. Most ive had before is 150mbps but even that for 5G is not meeting my expectations. Is there an...

How come the Honor Magic4 Lite 5G doesn't support 4G Calling on SMARTY?

Hi So this device has the capabilites as I have tested this with an EE sim, and VoLTE comes up but on SMARTY it doesn't?The list doesn't even display its compatible, but shows the 4G version is? What's that about? I paid a bit for a device for it to ...

No 5g?

Hiya, has anyone been successful in getting 5g working on their phone? Currently using a pixel 8 which is 5g compatible. However, I am just getting 4g connection.. I have enabled 5g as my preference.. But it just stays on 4g.. Even after travelling t...

Very poor indoor signal at home

hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do...

4g and 5g Not available

I have moved address in last 4 days, before the moved I was getting speeds of 200MB to 400 MB a second in city center where I lived.  I have only moved half a mile away and now I cant get even 1bar of 4g or 5g.  Download speeds are 1MB a second uploa...

18+ Content - enabled but cannot access

SIM 1 - this is in my Android cellphoneSIM 2 - this is in my home 5G router, unlimited dataBOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues ...

Why not Up your game @Smarty. physical SIM cards to eSIMs be introduced to Smarty's serv

 In the vibrant landscape of telecommunications, the potential adoption of eSIM technology by Smarty heralds a new era of convenience, security, and environmental stewardship. This leap forward promises seamless carrier switching, allowing users to e...

5g

Come on smarty please update your list of 5g compatible phones I'm 100% certain my Nokia g50 works on 5g I've put a Three Giffgaff and O2 SIM in it and they handle 5g without any problems where available ,the phone is dual SIM and I have shared scree...

Connect my phone to the network to make calls