Your SMARTY SIM will not work abroad unless you make a one-off change to your phone settings. We’ve created a step-by-step guide to easily set up your phone to work for roaming. Follow these steps to get your phone ready: Go to ‘Settings’ ...
Your SMARTY SIM will not work abroad unless you make a one-off change to your phone settings. We’ve created a step-by-step guide to easily set up your phone to work for roaming. ✈ Follow these steps to get your phone ready: Go to ‘Settings’ ...
Supported Devices If your device isn’t listed, you may not be able to use our 5G network, however, you’ll still have access to our 3G and 4G service. Manufacture Model Alcatel TCL 10 5G Apple iPhone 14 Pro Max iPhone 14 ...
If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen. Our team on web chat are available from 8am-8pm 7 days a week. Just look for the green chat icon on our main we...
If you’d like to turn off the adult content filter, you’ll need a valid credit card (not a debit card) to verify you're over 18, which we validate by taking a £1 transaction and immediately refunding it. I have a credit card, take me to adult co...
All the info you need on switching, activating, SIM deliveries... Activating my SIM Begin your billing month and start using your shiny new plan. Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier Have a SMARTY SIM an...
If you're brand new to SMARTY, here's what we're all about. Save money on your mobile phone bill with SMARTY Money-saving tips, from SMARTY. New to SMARTY? Discover our simple range of plans. SMARTY and Three Wondering about the relationship between...
Discover what's included in each SMARTY plan. How can I change my plan? If you want to upgrade to a bigger plan or downgrade to a smaller plan, here are just a few things to keep in mind. How does the data discount work? Learn how unused data is t...
Here's the lowdown on all the important stuff. How to reset a forgotten password What to do when you have forgotten your password. How do I change my password? What to do to update/reset the password on your account. Changing your email address Le...
Network upgrades, WiFi calling, and troubleshooting network related issues. Network coverage Discover why the SMARTY network is so powerful. Mobile and Broadband Estimated Maximum Speeds The estimated maximum speed that the SMARTY Network (powere...
Find out more about SMARTY referral scheme. How can I refer a friend to SMARTY? Refer friends to get rewards! They get one, you get one. When will I get my referral reward? Find out when you can expect to receive your £10 Gift Card referral reward...
All about adding and managing multiple SIMs from a single account. What is a Group plan? Add multiple/additional SIMs to your existing account and get a discount. How do I start a Group? Find out how to add another existing SMARTY account or a bra...
How to make sure your phone works when you're outside the UK. Roaming fair use terms and call rates to the EU If you are roaming in the EU or calling the EU from the UK, here's some information to be aware of. Changes to roaming charges and intern...
Here's all you need to know about our SIM cards. I have not received my SIM card What to do, when you have not received your SIM card. Changed your device and need a different SIM? Learn how to continue using SMARTY with no interruptions. What to ...
Find out where to go and what to do when you need us. Help and support with SMARTY Find out where to go and what to do when you need us.
Find out how we can make your life easier. Accessibility with SMARTY We're all about giving you the best experience. Using the SMARTY website We want everyone to enjoy using the SMARTY site. General accessibility help Discover the apps and informa...
Privacy and Security Emergency Alert ServiceFind out more about the UK Governments Emergency Alerts ServiceUK GDPR and SMARTY What it is, and what it means for you. Subject Access Request What it is, and what it means for you. Privacy and security...
Data discount and big data plans explained. Third Party Qualifying Comparison Tool (QCTs) Third Party Qualifying Comparison Tool (QCTs).
Discover the different Add-ons available with different SMARTY plans. Our Add-Ons Find out about the add-ons we offer at SMARTY. Out of plan add ons At SMARTY we like to keep things simple.
