SMARTY Lab
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Bug reports

Report any technical issues while using SMARTY App or Website

21 Posts

Ideas

Share your creative ideas and suggestions for new features

27 Posts

Activity in SMARTY Lab

Poor signal

What is happening with the reception at the moment! I have had trouble making and receiving calls… messages have taken an hour to go through! This has been happening for a couple of weeks now.!

[Ideas] What more can SMARTY do for you?

At SMARTY, we're all about giving you the best value possible. We’re always on the lookout for ways to give you more for your money.  We'd love to hear your thoughts on extra things you’d like to see in our plans. Perks, savings on other brands - we...

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YulianK by SMARTY Community Manager
  • 4207 Views
  • 18 replies
  • 3 kudos

No phone service

I have had 2 days where I cannot make or receive calls. Why have Smarty not contacted me to explain and offer compensation? I am now looking for a new provider this is not good enough.I have my own small business and I don’t know yet how much this ha...

Customer care experts

A72 hour window to get access to an Expert when you have an URGENT security issue is ridiculous. You should have a system whereby hacking and/fraud can be reported speedily.

Network issue

Still cannot make or recieve any calls from 11.30AM - now 9PM - NOT GOOD ENOUGH SMARTY!

Household (3 phones) can't make or receive calls

Hi.  We have 2 samsungs and 1 iphone in the house and today we can't make or receive calls.  Texts work (in and out).  The mobile signal is very poor here so we always use wifi calling and until today, that has worked fine.  I've tried the old reboot...

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