Our Add-Ons
Need help choosing an add-on? Our add-ons helper tool can help you decide which add-on is best for you, whether you're looking to make international calls, travel abroad or if you need some extra ...
Blog Articles
How do I leave SMARTY?
We'll be gutted to see you go If there's anything we can do to help or you think there is a better deal out there, don't hesitate to contact our Customer Care Team on webchat to see what we can do...
How do I pause my plan?
If something comes up and you’d like to pause your plan for a while, you can always turn off auto-renewing payments. We’ll keep your account open for 6 months, which means it’s easy to come back and p...
Setting up your Android device to work abroad
Your SMARTY SIM will not work abroad unless you make a one-off change to your phone settings. We’ve created a step-by-step guide to easily set up your phone to work for roaming. If you're old schoo...
Setting up your iOS device to work abroad
Your SMARTY SIM will not work abroad unless you make a one-off change to your phone settings. We’ve created a step-by-step guide to easily set up your phone to work for roaming. If you're old schoo...
Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier
Follow these steps if you bought a SMARTY SIM in a shop, ordered it through an online supplier, or received a bonus SIM. Make sure you’re logged out of any existing SMARTY accounts first!
Keeping your number
If you'd like to join SMARTY or have already joined, follow these 3 easy steps to transfer your existing phone number: Request a PAC in 60 seconds Enter your PAC to start your transfer ...
Activating my SIM
Has your SIM arrived in the post and are you ready to activate? If so, Log in to your online account and tap Activate my SIM to begin your billing month and start using your plan. Activation ...
When should I start using my SIM?
The decision is yours! We recommend activating your SIM on the date you want your plan to automatically renew each month, as once this date is set, it can't be moved unless you pause your plan. I...
