User Profile
YulianK
SMARTY Community Manager
Joined 07-11-2022
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Contributions
House rules
House Rules We’ve built this community to provide a better service to you, our SMARTY customers. It really is your community. And to make sure it’s always a welcoming and rewarding space to hang out we’ve added a few simple guidelines and rules, everyone must follow. The Dos 1. Be respectful Everyone’s entitled to their own opinions, so keep it constructive and mind your language. 2. Be relevant Please stay on topic and avoid the temptation to post the same message more than once. You won’t get a quicker response - and it will make the community feel spammy. Of course new questions and topics are always welcome, but start a new thread rather than go off point. 3. Be clear Try to be as clear as possible when you ask a question or offer a solution. It helps everyone – besides, the more helpful you are the more Kudos you’ll receive. 4. Be generous Without sounding like your gran, saying thank you is always appreciated, so let people know and be generous with your Kudos. 5. Comply with the law applicable in England and Wales and in any country from which it is posted. 6. Be genuinely held (where it states opinions) 7. Be alert Let’s keep the Community a safe space to hang out. If you spot something out of order or that breaks the rules, report it to our Moderators. No harm in asking if you’re unsure. The Don’ts 1. Be defamatory of any person. 2. Be obscene, offensive, hateful or inflammatory. 3. Bully, insult, intimidate or humiliate. 4. Promote sexually explicit material. 5. Include child sexual abuse material. 6. Exploit, abuse or groom for sexual abuse a child or children. 7. Contain any content that could be construed as advertising, recruiting, soliciting or procuring a child for sexual exploitation or abuse, or organising to do so. 8. Promote violence. 9. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. 10. Disclose the personal information including, for example, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any individual (including yourself). Remember that the user name you choose will be public so choose a nickname if you don’t want your full name appearing publicly. 11. Infringe any copyright, database right or trade mark of any other person. 12 Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence and must not contain any confidential information. 13. Be in contempt of court. 14. Be likely to harass, upset, embarrass, alarm or annoy any other person. 15. Impersonate any person or misrepresent your identity or affiliation with any person. 16. Imply an association with Three or SMARTY. 17. Advocate, promote, incite any third party to commit, or assist any unlawful or criminal act. 18. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism. 19. Contain any advertising or promote any services or web links to other sites. 20. Manipulate badges, Kudos and awards. 21. Do not include children in your videos; 22. If you include other adults, please make sure you have their consent to be included; 23. Do not include any third party copyrighted music, audio, voice over, text, graphics, photographs, video or other intellectual property including trade marks unless you have a licence to use. The above list is not exhaustive and we reserve the right to take any action necessary to protect the integrity of the platform and to remove harmful content. We want this community to be your go-to space for answers, to pick up clever tips and occasional hacks, but of course, not every answer will work for everyone all the time, so please bear that in mind. We all have our opinions – which probably align most of the time, but sometimes they might not work for you. Just apply your own filter, like you do when you browse online. When our moderators answer you directly, the information they provide will be correct at the time they post it, however it may be subject to change. If you’re unsure ask again. Other things to remember: SMARTY Employees Some members will have SMARTY uniforms or a SMARTY logo in their avatar – to show they work for us. We encourage our staff to contribute to topics and discussions, but they’re not here to answer questions 24/7. Please note, all our House Rules are in addition to our Terms of Service and Privacy Policy, thank you.[Prize Draw] Anti-Resolution Challenge - Closed
It’s time for the now annual SMARTY Community New Year competition. Instead of finding out what New Year’s Resolutions you are intending to follow in 2026, we want to know what we will NOT be doing. How to enter To enter the Prize Draw, log in to the SMARTY Community platform and reply with your “anti-resolution” for 2026 below, What you are NOT going to do in 2026 to make your life easier. The draw is open from 22nd January 2026 until 6th February 2026. The Prize We will randomly draw 10 winning entries using a Random Number Generator and each winner will receive a £100 Amazon Voucher. Good luck and we look forward to hearing about your anti-resolutions. Team SMARTY See here for full terms and conditions. UPDATE - COMPETITION CLOSED PRIZE DRAW UPDATE - WINNERS We are delighted to announce the winners of SMARTY Community Anti-Resolution Prize Draw🎉🥁🏆 Sharron_1422564 ClairMa_2002380 Rebecca_2728401 TraceyG_3712960 BevCous_3647473 DawnMid_1947261 JaysonH_3719245 MarkRic_1514011 Liz_555 Niamh2830938 Congratulations to our lucky winners! Please check your Community Private Messages inbox for further info. Thanks to everyone who participated, we have received some wonderful entries! Better luck next time🍀🚀 eSIM at SMARTY Just Got Bigger — Now Available for New Customers!
We’ve got exciting news to share with our Community! ✔️ eSIM now available for new customers SMARTY is rolling out a smoother, faster sign‑up experience where new customers can join directly with an eSIM. In September 2025 we launched to our existing customers, but now anyone can join SMARTY with an eSIM. This means: No waiting for a SIM to arrive in the post ✉️ No need for a physical SIM tray Instant connectivity on supported devices 📱 Joining SMARTY just got quicker, smarter, and more convenient. 📣 Help Us Spread the Word! We know our Community is one of the best places to get the message out there. If you’re excited about this upgrade (we definitely are!), help us tell others that SMARTY is now even easier to join with eSIM. Whether it’s friends, family, or anyone you know who loves simplicity and great value — point them our way! 🎁 Got Someone in Mind? Use “Pick a Pal”! If you know someone who’d love SMARTY, don’t forget you can refer them through our Pick a Pal programme. When they join: They get a reward You get a reward Everyone wins 🙌 And now that new customers can join even quicker with eSIM, it’s the perfect time to share the love. 🧩 What Devices Support eSIM? Most newer smartphones support eSIM, and checking is simple. Dial *#06# — if you see an EID number, your device is good to go.SMARTY Community Prize Draw Terms & Conditions – January 2026
SMARTY Community Anti-Resolution Prize Draw Terms & Conditions – Jan 2026 These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them. Promoter SMARTY Community Anti-Resolution (“Prize Draw”) is organised by SMARTY, part of Hutchison 3G UK Limited with registered office at 450 Longwater Avenue, Green Park, Reading, Berkshire RG2 6GF (“SMARTY” or “We”). The Prizes are (as defined at paragraph 6 below) administered and provided by SMARTY. Dates The Prize Draw opens on 22nd January 2026 at 09:00 and closes on 5 th February 2026 at 17:00 (“Promotion Period”). Eligibility To be eligible to enter the Prize Draw entrants must be a SMARTY customer who has registered for the SMARTY Community and who is over 18 years of age and a UK resident (“Eligible Entrants”). This Prize Draw is not open to employees of Three or SMARTY, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw. Entry To enter the Prize Draw, Eligible Entrants must log in to the SMARTY Community platform and comment on the "Anti-Resolution Challenge” article with an answer to one or more of the questions below during the Promotion Period (“Qualifying Entries”). The SMARTY Community Terms of Use apply to your registration for and use of the SMARTY Community platform. Please answer the following questions: What you’re sacking off, or just plain not doing in the new year? Rules The following rules shall also apply to the Prize Draw: Only one entry per Eligible Entrant will be considered by SMARTY and entered into the Prize Draw. Late entries will not be taken into consideration in winner selection. Each entrant warrants that all information submitted by them is true, accurate and complete and SMARTY is not responsible for any information which is invalid or incomplete. SMARTY reserves the right to exclude and/or disqualify any entry which it deems, in its sole and absolute discretion: (i) to be offensive or inappropriate; (ii) fails to comply with these terms and conditions; and/or (iii) to be contrary to the spirit or intention of the Prize Draw. Prize Each winner will receive a £100 Amazon Voucher. Prize allocation remains at SMARTY’s sole and absolute discretion. Selection of winner Ten winners will be randomly selected by a random number generator computer process, from all Qualifying Entries on 6th February 2026. The decision will be final and SMARTY will not enter into any correspondence. Contacting the winners Reasonable efforts will be made by SMARTY to contact the winners of the Prize via Private Message function on the SMARTY Community platform by end of day 6th February 2026. Eligible Entrants should check their private messages between 6 th and 13th February 2026 and SMARTY shall not be responsible in the event a winner does not claim the Prize because they have failed to do so. If the winner of the Prize cannot be successfully contacted, does not claim the Prizes within 72 hours of notification (by responding to SMARTY in the manner specified in the Private Message), or is unable to comply with these terms and conditions, SMARTY reserves the right to offer the relevant Prizes to another Eligible Entrant (who will be selected in the same manner described in paragraph 7). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize. Redeeming your Prize The winner will be required to provide a valid email address to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. Acceptable forms of identification remain at SMARTY’s sole and absolute discretion. The winner warrants that all information submitted by them is true, accurate and complete and SMARTY is not responsible for any information which is invalid or incomplete, including any contact details. SMARTY shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the winner has claimed it and confirmed their correct email address. Privacy We, and our third party Community provider Khoros, will process any personal data we collect from you, or that you provide to us, when you use the SMARTY Community in accordance with SMARTY’s privacy policy and Khoros’ privacy policy. For further information on how to access, download and manage the personal information associated with your SMARTY Community account please refer to the Community Terms of Use. The winner will be confirmed on the thread and identified by their username only. The winner will also be asked when they are contacted by SMARTY (as described in paragraph 8) whether they consent to their first name and entry being used in any SMARTY marketing activity across some or all media channels. The surname and county of the winner can be obtained after 1st March 2026 by sending an email to [email protected], within 30 days after the date of the closing date of the Prize Draw. If as the winner you object to this information being published or made available, please contact us at the above address. In such circumstances, we must still provide the information and winning entry to the Advertising Standards Authority on request. General: The Prize is not transferable or exchangeable. No cash alternatives will be offered. SMARTY reserves the right at any time to substitute the Prize for an alternative prize of similar or greater value where circumstances beyond our control makes it necessary to do so. Further, we reserve the right to amend these terms and conditions (including altering the Prize) at any time without notice by updating these terms and conditions and publishing them at https://smarty.co.uk/terms. No communications will be entered into by SMARTY regarding this. This Prize Draw is free to enter and no purchase is necessary. All third party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. SMARTY cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize. SMARTY cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for the failure by any winner to check their Community messages, emails (including junk folder) or voice messages. Under no circumstances will SMARTY (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and SMARTY excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw. Statutory rights are not affected. Entry into the Prize Draw signifies your acceptance of these terms and conditions. These terms are governed by English law. Top.Everyone Unlimited has landed!
Big news everyone… We’ve just launched a brand-new way to make the most of SMARTY Groups: Everyone Unlimited. Have family, mates, or a house-share crew who burn through loads of data? This one’s for you. Bring 2–8 plans into a Group, and every plan gets unlimited data for a price that’ll make you smile. One person becomes the Group Owner and pays the bill, while everyone keeps their own account, number, and plan. No faff. No catches. Just a simple way to save together. Ready to give your Group an upgrade? Check out the new Everyone Unlimited plan today.Upcoming Maintenance & User Interface Updates – Please Read!
Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interface (UI) once the forums are back online. These updates are designed to improve your overall experience, but rest assured—the main functionality of the forums will remain the same. What’s Changing? The look and feel of the forums will be refreshed with new UI features. Navigation and layout improvements for a smoother experience. Core forum features and your usual activities will not be affected. We Need Your Feedback! After the update, we encourage you to explore the new UI and let us know what you think. If you spot any bugs or issues, or if you have suggestions for further improvements, please share your feedback in this topic. Your input is invaluable in helping us create the best possible community experience. Thank you for being a part of the SMARTY Community! — The SMARTY Community Team UPD 24/0925 Just a quick update regarding the upcoming maintenance and User Interface (UI) changes we previously announced. The maintenance and rollout of the new UI have been slightly delayed. We’re working hard to ensure everything runs smoothly and meets the quality standards you expect. We’ll share a revised timeline as soon as it's confirmed. UPD 25/0925 We’re happy to share that the scheduled maintenance is now complete! 🎉 The deployment of the new User Interface (UI) is currently in progress, and you may begin to notice changes across the forums as updates roll out.
