Everyone Unlimited has landed!
Big news everyone… We’ve just launched a brand-new way to make the most of SMARTY Groups: Everyone Unlimited. Have family, mates, or a house-share crew who burn through loads of data? This one’s for you. Bring 2–8 plans into a Group, and every plan gets unlimited data for a price that’ll make you smile. One person becomes the Group Owner and pays the bill, while everyone keeps their own account, number, and plan. No faff. No catches. Just a simple way to save together. Ready to give your Group an upgrade? Check out the new Everyone Unlimited plan today.
Group Plan Chaos
Hello, I ordered a new sim through mix n match group plan so i could use mobile broadband as my home internet is not great. I paid £18 for unlimited data, waited for the sim, got the sim, and it says ‘awaiting number assignment’ after trying to follow instructions on activation. I thought id be able to activate, put sim in the router and go! Ive been a customer for over 5 years, and the customer service has been bad this evening to the point i’m in tears. One representative told me that I have got a replacement sim instead of the original one (????) and another told me I was using a bonus sim instead of the main sim, but then told me bonus sims don’t work with group plans? so contradicted themselves? And someone else I was going round in circles. Last person tried to order me a replacement but said he wasn’t able to and had to refer me to the ‘backend team’. Not one person could tell me how long it would be for assignment of number to take place, even though it was a data only sim? Im at my wits end now and considering leaving after 5 years because i’ve been round in circles on chat, paid £18 for a simcard that won’t work and not really any clearer for sorting it out. Has anyone else had similar issues? They wouldn’t cancel it for me on chat before trying the backend team. Any help is appreciated. I just want my internet up and running! Jess
How to add a replacement sim to groups
I need to check a replacement sim but only have a dashboard for my sim. and the telephone number of the new one. I don't want to activate the replacement sim in case it deletes my inuse account. Can I open another dashboard on the phone it is intended for even if my dashboard is registered to the phone?
