Group Plan Chaos
Hello, I ordered a new sim through mix n match group plan so i could use mobile broadband as my home internet is not great. I paid £18 for unlimited data, waited for the sim, got the sim, and it says ‘awaiting number assignment’ after trying to follow instructions on activation. I thought id be able to activate, put sim in the router and go! Ive been a customer for over 5 years, and the customer service has been bad this evening to the point i’m in tears. One representative told me that I have got a replacement sim instead of the original one (????) and another told me I was using a bonus sim instead of the main sim, but then told me bonus sims don’t work with group plans? so contradicted themselves? And someone else I was going round in circles. Last person tried to order me a replacement but said he wasn’t able to and had to refer me to the ‘backend team’. Not one person could tell me how long it would be for assignment of number to take place, even though it was a data only sim? Im at my wits end now and considering leaving after 5 years because i’ve been round in circles on chat, paid £18 for a simcard that won’t work and not really any clearer for sorting it out. Has anyone else had similar issues? They wouldn’t cancel it for me on chat before trying the backend team. Any help is appreciated. I just want my internet up and running! Jess
How to add a replacement sim to groups
I need to check a replacement sim but only have a dashboard for my sim. and the telephone number of the new one. I don't want to activate the replacement sim in case it deletes my inuse account. Can I open another dashboard on the phone it is intended for even if my dashboard is registered to the phone?
Group Plans
Hi, I recently moved over to Smarty as I was interested in their Group Plan. However, every time I chose the Mix and Match and selecting the two tariffs I wanted, I was taken to a screen displaying “Discover our Plans”. Having had a Chat with Customer Services I was advised to try Incognito or Private modes, which I already did, with no success. I even tried other browsers and a MacBook and a Windows laptop again with no success. I was finally advised to purchase the SIMS separately and once received, Activate them and then add to a Group Plan. Surely, if this option is available on the website I should be able to do this without any issues. The end result is instead of getting my 10% off each SIM immediately I am waiting a month for the Group Plan to be activated. Has anyone else had any issues setting up a Group Plan when moving over as a new customer
SWITCH OWNER SIM IN SMARTY GROUP
I started a new (first) Smarty contract and received a number. I then started a group, adding a second sim I normally used, retaining the number on transfer from Tesco. However, when buying add-ons for my second sim, all smarty communications went to the first sim, which was left in the UK. Therefore, I couldn't complete a transaction as I could not access the first sim. As far as Smarty was concerned, all access and notications went through the first sim. My question is: how can I swap sim numbers to enable my second sim to be the LEAD Sim? Thanks
