Group Plans + Bonus SIM Card
Hi All, new customer here. I got a Bonus SIM in with my new SIM so thought I would get my Daughter a contract. Disappointing too see that the new offers are only available to new customers, but I digress. So I am all set up, I click on the Group Plan button and then click I HAVE A BONUS SIM. I'm then told to activate the bonus card.....which I cannot do as I would need to create a whole new account for my 14 year old Daughter. So I try activating it on my name....which then wants to send me a brand new SIM, even though I have a "BONUS" one in front of me. So I cannot activate a BONUS sim to an old account?, despite what the instructions say on the screen, the only way is to order a new SIM card?, seems like a pointless expense.....why can I not just use the BONUS SIM that is sat in front of me?. Has anyone else come across a solution before I order yet another SIM and burn up the planets resources unnecessarily?. Many thanks, Rich
How can sending just 13 texts in a group be classed as "business purposes" and banned ??
I tried to send just 13 texts on a group msg and received a "Message not sent: service not activated on network" error. After a long and painful online chat (you know the kind: turn off phone take out SIM wait 3 min etc etc) the online rep decided I was contravening SMARTYs "terms and conditions, using the phone for business purposes or sending spam or "smishing". Just 13 texts to addresses in my contacts list ?? Really??
Appalling experience with Smarty
I have a group plan, been paying my lads SIM for months, he has never once received mobile data. Only today did my daughters SIM register. Again no mobile data despite being paid. That's four Sims being paid for with only two working, and another was supposed to be getting added. To add insult I was trying to remove my own account restrictions where they demand a refundable £1 payment. Four attempts where my bank states authorised, payment is taken, Smarty says it didn't work, try a different card, again authorised, payment taken, but app claims it didn't work. Despite all accounts showing Smarty took the funds. Why the hell does the adult who opens an account that requires verification and a direct debit have to then pay to verify and unlock their own content restrictions on an account that requires me to be over 18.Group plan set parental control for non owner member
Hello there i have a group plan where I, as the owner, can set the parental control for the owner phone. However, I have another phone in the group and cannot seem to see settings to set up the parental control for that phone. Can anyone help and advise how I can set up parental control for not for each phone in the group independently of each other . Thanks. PaulGroup plans
All about adding and managing multiple SIMs from a single account. What is a Group plan? Add multiple/additional SIMs to your existing account and get a discount. How do I start a Group? Find out how to add another existing SMARTY account or a brand new SIM to your Group plan. What can Group owners and members see or do? Learn about the different levels of access and control for Group owners and members. What is a Nickname SIM? Find out about how to set up a Group SIM using the same e-mail address. How will payments work if I’m in a Group? Find out about how billing and payments will work if you're in a Group Plan. What happens to my existing promotion if I'm in a Group? What happens to my existing promotion if I'm in a Group? If I'm in a Group plan, what happens to my data discount? Group plans and data discount. How do I join a Group plan? How do I join a Group plan? How do I add another SIM to my Group? Find out how to add another new SIM or an existing SMARTY account to your Group plan. How do I change my plan or buy add-ons if I’m in a Group? How do I change my plan or buy add-ons if I’m in a Group? How do I remove a member from my Group Plan? Find out how to remove a Group member from your plan. How do I pause my plan as a Group Owner or Member? How do I pause my plan as a Group Owner or Member? How do I leave SMARTY if I'm a Group Owner? How do I leave SMARTY if I'm a Group Owner? How do I leave SMARTY if I'm a Group Member? How do I leave SMARTY if I'm a Group Member?
