If you are going to be a regular visitor or want to be a contributing member of the community, we highly recommend registering. Registering lets you take full advantage of the community and enables you to:

• Post new messages and reply to other member posts
• Receive email when someone responds to a specific post or topic
• Exchange private messages with other members
• Personalize your community experience
• Post comments on blogs that don't allow anonymous comments

If you don't register, you can only browse, search for information, and read posts. You won't be able to engage with content, interact with other community members, or set customization preferences.

1. In the upper-right corner of the page, click Sign In.
2. On the Sign In window, click Register Now.
3. Follow the prompts.
4. Check your email for a confirmation email and click the activation link.

Note: You must have cookies enabled in your browser to register and to sign in the community.

Note: You must validate the email address to have your community account fully registered. Until you validate the email address via the link provided in the confirmation email, you are only partially registered.

Stuck and need more help?
If you have any questions about registering, signing in, or accessing content in the community, reach out to the Community admin.

You can personalize and customize your community experience in several ways. Most community members:

• Change their community avatar
• Add a signature for their posts
• Set common viewing preferences

Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page.

1. Go to My Settings > Personal.
2. Click Edit next to your avatar image and click Upload Image.
3. Find and select your avatar image.
4. Size and position your avatar in the preview display and click Set as Avatar.

Note: In a future release, you will be able to select an avatar from a provided collection.

You can control a number of different display preferences, including your time zone, preferred display language, the format of your post display, date format, and many others.

1. Go to My Settings > Preferences.
2. Select your preferred Time Zone, Language, and Date Display Style.

A community is a place to search for information, read and post about topics of interest, and learn from each other. Depending on how the community is set up, you'll find:

• Forums where you can post questions and answers and have rich discussions
• Blogs where you can read and comment on posts
• Knowledge Bases of trusted content
• Groups for member-only topic areas
• and much more

Guests (unregistered users) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

You are essential to keeping the community vibrant, even if all you ever do is read messages or articles that someone else has posted. We encourage you to visit often and participate. Ask your toughest questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs.

Remember to thank community members who have helped you. Show your appreciation by “liking” to helpful posts, accepting a solution that answers your question, or posting thank-you replies. We want the community to be appropriate, friendly, informative, and fun for everyone.

Be sure to read the Community Terms of Service and the community's Rules and Guidelines so that you know what to expect and what is expected of you when you're here.

All communities are organized a bit differently, depending on the goals of that community and the content available. In addition to casual browsing of the community structure, you can always use search to find what you’re looking for.

You can search for content, people, and places. Additionally, the community provides a lot of tools to make searching easier.

Start your search by typing in the Search field. As you type you might see some search results suggestions.

If none of the auto-suggestions look like what you need, run your search. Results are displayed on the Search results page.

You can narrow and refine your search in a few ways.

• First, you can “scope” your search to return a specific type of information (messages or people)
• Or to a specific community area (entire community or a specific board)

Posting on the community is easy.

1. Go to any board (forum, blog, KB) you have permission to see and post in
2. Click the Start option (Start a Discussion, Start a Post, Start an Article)
3. Or click Reply to respond to another person’s post or comment

Type your text in the message editor and click Publish / Post.

When typing, you can even mention other community members if the community’s @mention feature is enabled. Just type “@” followed by the member’s username. A pop-up menu appears as you type.

Depending on how members have set up their notifications, they might be notified immediately, and you might get your answer super fast.

Never miss an update on the topics or the content that matters to you most. Follow (subscribe) to content and places and have the community notify you when someone posts to a board or replies to your question.

Note: Following will be available in a future release.

You can follow:

• forums
• blogs
• knowledge bases
• any other location in the community
• a specific post or a tag applied to a post

Note: When you follow a board or tag, you will be notified by email when a new post is created on that board or with the tag.

To follow a piece of content:

1. Go to the item you want to follow
2. Click the bell icon at the top of the page

To follow a tag (future release):

1. Click on the tag to filter
2. Click Follow

Note: Tags are applied at node level. Following a tag in one board does not automatically apply to another.

A tag is a single keyword or phrase that describes the topic, theme, or subject of a post.

Example: mouse, USB, optical mouse, wireless, DPI.

Tagging is a way to help others discover content and organize related discussions.

• Helps discovery
• Organises related content
• Adds value to posts

Note: Community includes two types of tags:

• Pre-defined (created by admins)
• Freeform (created by members)

To add a tag:

1. Go to a post or comment
2. Click in the + Tag field
3. Type your tag and press Enter

An Accepted Solution is a way to choose the reply that best answers a question.

• A SOLVED icon appears on the question
• The answer is highlighted and easy to navigate to

The SOLVED icon appears on boards and search results.

You can mark a solution only for questions you posted. Moderators can also do this.

To mark a solution:

1. Click Accept as Solution on the reply

To revoke a solution:

1. Click Options > Not the Solution
2. Select another solution or leave unresolved

Your Notification Feed uses in-community alerts to inform signed-in members about new activity on their content or on their profile.

Your Notification Feed increments with each new, unread notification. The notification counter continues to increment until the member clicks it and views the Notification Feed.

Your feed might include these notifications:

• Receiving likes on posts
• Getting their posts accepted as solutions
• Getting @mentioned in a thread
• Rank achievements
• Replies to a message a member started
• Replies to a message a member subscribes to
• New topics in a board a member is subscribed to

Private Messenger enables you to send private messages to other community members.

Private Messenger has two big advantages over email:

• You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
• You can read and send private messages without leaving the community, making it easy to have a quick conversation with another community member.

To use Private Messenger, you must be registered and signed in.

Also, for increased security, you can require all members to agree to a Terms of Use document and opt in to use the private messaging feature.

Note: Members who do not accept the terms of use and choose not to opt in to use private messenger are not able to send messages to or receive messages from other members, nor will they be notified via private message of any community activity, such as rank changes, group invites, mod status, etc. Members still receive these notifications via email, based on their notification settings.

The Private Message indicator is at the top of the page. When you have new messages, you'll see the number of unread messages displayed.

Private messages are presented in a “threaded” view and a streamlined inbox experience:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.

Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.

5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Click Send Message.

You can look for the messages you've sent in the Sent Messages tab.

We ask our members to be respectful and relevant when posting. Please report content that you consider inappropriate.

Examples of what we'd consider inappropriate content include;

• abusive or rude language
• illegal or harmful content and links
• misinformation or misleading advice

This list is not exhaustive, so please feel free to report content that you think isn't appropriate.

For more guidance on inappropriate content please view our Community House Rules and Terms of Service.

Reporting is anonymous, so other community members can't tell who made the report, all posts are subject to being reported.

1. Move your cursor over the post you want to Report.
2. Click on Options drop down menu that appears at the top right corner of the post.
3. Select Report Inappropriate Content; you may need to scroll down to see the option.
4. Give a brief description as to why you believe this post is inappropriate. If you'd like this to be treated as a complaint please let us know in your message.
5. Click Notify Moderator.

When a post is reported, it's not automatically removed; all reported content is reviewed according to the Community House Rules and Terms of Service before we decide whether to remove it.

If you submit a report of inappropriate content, and you'd like this to be considered as a complaint please tell us this when notifying a moderator. Our Moderation team will get back in touch by Private Message to your Community account.

You will receive a message to acknowledge your complaint, and confirm the content you've reported will be reviewed. We aim for this message to be sent within 1 working day of receiving your complaint.

A second message will be sent to you to confirm if the complaint has been upheld and the content removed, or if we've determined that that content will remain. We aim for decisions and any action to be taken within 1 more working day from the acknowledgement message.

Complaints remain anonymous, no information about you or your community account is disclosed to the author of the post complained about. We may notify the Community member that their post has been removed.

Similar to public posts, private messages can also be reported if inappropriate.

Click on the "cog" symbol in the top right of the Private Message box, then Report as inappropriate. Raising a report does not share any of your information with the author of the message.

You can recognise official SMARTY Community team members by:

• their distinct ranks of Community Moderator, or Community Support Team
• the SMARTY logo which appears next to their username on posts and their profiles
• their distinct avatar images

If you’d like to raise a concern, complaint, or appeal directly to a member of the Community team please follow these instructions:

1. Navigate to the team member’s profile page.
2. On profile pages, you’ll see the Send a message button towards the top right of the screen.
3. In the box which pops up, fill in the message subject and message body.
4. Please include the word “complaint” or “appeal” as appropriate in the subject.
5. This will help flag your message as important, and notify the rest of the team in case the staff member is unavailable for some reason.
6. Finally click Send message when you’re happy with your submission.

You can include as little or as much information as you deem appropriate, and none of your information will be shared with other community members when you make a complaint or raise a concern.

We also recommend that you include relevant link(s) to any content you’d like to flag to the team in order to help us investigate as swiftly as possible.

We ask our members to be respectful and relevant when posting. Even if you haven't joined our Community and are just visiting, please report content that you consider inappropriate.

Examples of inappropriate content include;

• abusive or rude language
• illegal or harmful content and links
• misinformation or misleading advice

This list is not exhaustive, feel free to report any content that you think isn't appropriate.

For more guidance on inappropriate content please view our Community House Rules and Terms of Service.

Reporting is anonymous, so community members can't tell who made the report, all posts are subject to being reported.

How to Report Inappropriate Content

If you aren't a SMARTY customer, or would prefer not to register as a SMARTY Community Member, please contact SMARTY Support via webchat to let us know about any inappropriate content you've seen.

To ensure we can locate the post and take swift action, please include a link to the Community page which contains the content.

A brief explanation of why you consider the content to be inappropriate is also helpful for our team.

When a post is reported, it's not automatically removed; all reported content is reviewed according to the Community House Rules and Terms of Service before we decide whether to remove it.

Our Moderation team may remove or edit posts from the Three Community if found to be in breach of our Community House Rules or Terms of Service.

We want this to be a safe and welcoming space for all visitors, so we monitor what is being posted, and may take action if content is reported.

We appreciate that there can be differences of opinion, and members are welcome to appeal decisions.

Contact a team member via community private message

Please include the word "appeal" in the subject line of a Private Message

Please use the same email address registered to your Community account.

We’ll aim to acknowledge your appeal within 1 working day.

After review, we will confirm whether content can be restored. A decision will typically be provided within 1 additional working day.

If your SMARTY Community account has been banned, and you disagree with the decision, please contact SMARTY Support to raise an appeal via webchat.