Forum Discussion

Brooker88's avatar
Brooker88
SMARTY Maverick
24-03-2023
Solved

Group %10 Discount.

So I've been with Smarty a month now, I have a group set up with mine & my daughter's SIM card

When registering it was advertised that you get %10 off while in a group.

I received my bill on the 22nd & was billed two £10s instead of £9?

 

Is there something I have to do to apply the %10 discount? 

 

I plan on adding more Sims to my group but I can get cheaper family deals from BT/EE if discount is not being applied.

 

Thanks, Andrew.

Groups
  • Chalkychap's avatar
    Chalkychap
    24-03-2023

    I think so Brooker88, section 14.10 of the terms & conditions states: 

    Please note that if you already have a promotional discount, the 10% group discount will only be applied to your plan once your promotional discount ends. If you have a promotional discount that doesn't expire you will retain your promotional discount and will not receive a group discount. If you want to take advantage of your 10% instead of the promotional discount then please get in touch with customer support. 

    The promotion offering 60GB data for price of 30GB lasts for 12 months.

5 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    24-03-2023

    I have a group plan Brooker88, and each SIM in the plan gets a 10% discount.

    I didn't have to claim anything, it just happened automatically. My plans are setup to auto-renew.

    Did you receive an email confirmation when members joined your plan, with details of what plan they’re on, and their next billing date?

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    24-03-2023

    You don’t get the discount if you’re on a promotional plan. You must be on a double data promo plan or something?

    • Brooker88's avatar
      Brooker88
      SMARTY Maverick
      24-03-2023

      Hi, yes we're on the 30gb deal (60gb for a year I think)

       

      Is that the reason why?

       

      Thanks 

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        24-03-2023

        I think so Brooker88, section 14.10 of the terms & conditions states: 

        Please note that if you already have a promotional discount, the 10% group discount will only be applied to your plan once your promotional discount ends. If you have a promotional discount that doesn't expire you will retain your promotional discount and will not receive a group discount. If you want to take advantage of your 10% instead of the promotional discount then please get in touch with customer support. 

        The promotion offering 60GB data for price of 30GB lasts for 12 months.

    • Brooker88's avatar
      Brooker88
      SMARTY Maverick
      24-03-2023

      I just noticed at the top of my plan it says "%10 off group applied"