Forum Discussion

Chatterbox84's avatar
Chatterbox84
SMARTY Pioneer
20-04-2023
Solved

Change name of a user within a group plan

Hello, I have added my son to our group plan but when his Smarty account was initially created we used my name (he was the set up before anyone else), so we now have 2 users under our group of 8 users with the same name, albeit different phone numbers. Is there a way I can change 'my' name to his to make the users easier to identify? 

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  • WelshPaul's avatar
    WelshPaul
    20-04-2023

    I had to register my son’s SMARTY account under my name because if memory serves me right, he couldn’t register as he was under 13 at the time. Only way around it is to port out and port back using their own details to setup a new account.

13 Replies

  • WelshPaul's avatar
    WelshPaul
    SMARTY Centurion
    20-04-2023

    I had to register my son’s SMARTY account under my name because if memory serves me right, he couldn’t register as he was under 13 at the time. Only way around it is to port out and port back using their own details to setup a new account.

    • Chatterbox84's avatar
      Chatterbox84
      SMARTY Pioneer
      22-04-2023

      that must be exactly why I've got it set up in my name, makes complete sense. I suspected that might be the only solution, ah well! 

  • DavidFo_2080453's avatar
    DavidFo_2080453
    SMARTY Pioneer
    30-09-2023

    This is similar to my problem too and before I add another to the group I'd really like to get the group "admin" all to me first and then let me control group members. I can't even remove myself from the group at the moment as it says no account? Would really appreciate the correct way to reset the group without having to leave then come back 🤞

    • Chatterbox84's avatar
      Chatterbox84
      SMARTY Pioneer
      20-04-2023

      thank you - that's for new SIMs purchased though I think, I can't change it after it would seem? 🤔

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        20-04-2023

        Ah yes, sorry. 
        Seems using a nickname for your group members is currently somewhat limited in scope.

    • MSF's avatar
      MSF
      SMARTY Guru
      20-04-2023

      Probably worth a web chat with support team. It may require your son to log into his account and then request such a change

      • Chatterbox84's avatar
        Chatterbox84
        SMARTY Pioneer
        20-04-2023

        I've tried both and was told it wasn't possible - which seems utter madness!

  • AB's avatar
    AB
    SMARTY Commentator
    20-04-2023

    Once you register a name on account not possible to change

  • Rayne's avatar
    Rayne
    SMARTY Pioneer
    11-06-2023

    Hi all, I guess i found the right thread, ☹️ as my numbers/names in group are not synced. i guess i'll have to port them somewhere else now 😕

    • MSF's avatar
      MSF
      SMARTY Guru
      11-06-2023

      Rayne  If you form a group, you should be able to see the members of that group in your Dashboard.

      Not quite sure what you mean by 'synced'. If something has gone wrong, why not web chat with Support team to see if they can sort it out for you before you decide to port numbers out elsewhere.

      • Rentawasher's avatar
        Rentawasher
        SMARTY Pioneer
        16-08-2023

        It seems absoloute madness that you cant change the @nickname@ of the user in the group account? weird.