🚀 eSIM at SMARTY Just Got Bigger — Now Available for New Customers!
We’ve got exciting news to share with our Community! ✔️ eSIM now available for new customers SMARTY is rolling out a smoother, faster sign‑up experience where new customers can join directly with an eSIM. In September 2025 we launched to our existing customers, but now anyone can join SMARTY with an eSIM. This means: No waiting for a SIM to arrive in the post ✉️ No need for a physical SIM tray Instant connectivity on supported devices 📱 Joining SMARTY just got quicker, smarter, and more convenient. 📣 Help Us Spread the Word! We know our Community is one of the best places to get the message out there. If you’re excited about this upgrade (we definitely are!), help us tell others that SMARTY is now even easier to join with eSIM. Whether it’s friends, family, or anyone you know who loves simplicity and great value — point them our way! 🎁 Got Someone in Mind? Use “Pick a Pal”! If you know someone who’d love SMARTY, don’t forget you can refer them through our Pick a Pal programme. When they join: They get a reward You get a reward Everyone wins 🙌 And now that new customers can join even quicker with eSIM, it’s the perfect time to share the love. 🧩 What Devices Support eSIM? Most newer smartphones support eSIM, and checking is simple. Dial *#06# — if you see an EID number, your device is good to go.
Apple Watch e-sim
Hi, I’m just wondering whether SMARTY has any plans to introduce e-sim smart watch ads ons in the near future. I’ve recently purchased a cellular Apple Watch and don’t want to move away from the SMARTY network, but may have to begrudgingly do this if nothing is on the horizon. Thanks. CraigeSIM is here 🎉
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers🙌 We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer and you go through the SIM replacement journey. That means if your phone supports eSIM and you want to switch from your physical SIM, you’re good to go. Wait, what’s an eSIM? An eSIM (which stands for embedded SIM) is a small chip that’s built directly into your phone or device. Instead of inserting a physical SIM card, your mobile plan can be downloaded straight onto the eSIM. Think of it like streaming a song instead of popping in a CD, it’s all digital, and it’s all seamless. How to make the switch Just log into your SMARTY account, head to Account settings > Manage plan > Replace SIM, and choose to replace your current SIM with an eSIM. Follow the remaining steps and you’ll be up and running in no time. We’re rolling this out carefully to keep things smooth, but more eSIM goodness is on the way 👀 Need more information or support on eSIM? Check out our Help and FAQ page for the most common FAQs. Thanks for sticking with us and your feedback helped make this one happen 💚
Revert back to physical sim
Hello! A few days ago I had to use a new phone as my old one was sent to be repaired. Since that new phone supported esim I converted my sim to an esim and used it in that phone. Now thatI have my old phone back,a phone that does not support esim, I want to cotinue using my physical sim as always. I insered it back to the phone, yet it does not seem to work. The phone reads it, but I have no reception, cannot make or receive calls or use mobile data. How can I deal with this issue? Do I have to order a replacement of my sim card?
eSim activation abroad
Hi I'm off to Canada over Christmas and I've bought my children 'new' IPhones. These are eSim compatible. I was planning on giving them whilst there, is it possible to activate an eSim abroad, or do you need to be within the UK for it to register correctly? They are already on Smarty but the new phones don't have physical sim slots. I've looked through the faq and posts but can't find any definitive answer. Thanks
SIM to eSIM transfer. Dashboard Banner!
I recently changed from a physical SIM to an eSIM. On my dashboard I still see the banner which asks me if I want to keep the new smarty number of bring my number over to smarty. I only seem to be able to get rid of the banner by selecting one or the other option but none of them apply to me. I brought my number over when I ported to Smarty on the physical SIM so I don't want to select the "bring my number over" option. I dare not select the "keep my new Smarty number" in case it gives me a new number! Anyone else been through this?
How easy is it to transfer eSIM from old iPad to new iPad.
Will be setting up my new iPad Mini 7 this weekend to replace an over 4 year old iPad Mini 6 and was wondering how easy it was to transfer eSIM to new iPad. I only been using eSIM in my iPad Mini 6 about 5 weeks. Since I bowed over from a Sim Card. The new iPad Mini 7 is eSIM only. Any help would be helpful.
eSim Swapping
Hi, I am trying out a couple of phones, including the new iPhone Air. If I wanted to swap the eSim from the Air to another phone, will Smarty charge me for the privilege? Mozillian wanted to charge me £3 for reissuing an eSim, so I ended my contract with them in the first 14 days. Thanks.Smarty eSim and Apple Watch
Hi community! The recent Apple announcement on the iPhone Air seems to have forced Smarty's hand on eSim. So we finally have eSim on Smarty!! However, trying to enable Mobile Service on my Apple Watch and I get: "Your airtime plan is not compatible with the smartwatch pairing service - Please call your contact center" After speaking with Smarty support, it seems they just dont support smartwatches. So, we are in the same place as several years ago, just with an eSim instead of a physical sim. Seems really odd, the older posts about Smartwatch support got replies saying "We dont support eSim so you cant use your Smartwatch". However, now you have eSim support and we still cant use Smartwatches. Whats the reason this time?? I dont mind paying a few extra quid each month for it to work, I just want it to work!
