Can my eSIM be reissued without a confirmation code (ePIN)?
I'm trying to activate a SMARTY eSIM on a Linux embedded device. The device successfully connects to SMARTY's eSIM server and begins downloading the profile, but the software supplied by the device manufacturer does not support eSIM profiles that require a separate 4-digit confirmation code (ePIN). Could you please let me know if it is possible to: reissue my eSIM without requiring a 4-digit confirmation code, or remove the confirmation-code requirement from my existing eSIM, or generate a replacement activation QR code/activation code that does not require an ePIN? The activation code itself works correctly—the only issue is the requirement to enter the separate confirmation code during installation. Thank you!eSIM activation issue
Morning, when getting set up via eSIM I accidentally deleted the Smarty eSIM from my iPhone intead of my old Three one. I have requested a new one via the Smarty dashboard but although I have the new code the email with the eSIM QR code hasn't arrived. It's been about an hour. How do I resolve this? I currently have no service. Thanks!
eSIM is here 🎉
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers🙌 We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer and you go through the SIM replacement journey. That means if your phone supports eSIM and you want to switch from your physical SIM, you’re good to go. Wait, what’s an eSIM? An eSIM (which stands for embedded SIM) is a small chip that’s built directly into your phone or device. Instead of inserting a physical SIM card, your mobile plan can be downloaded straight onto the eSIM. Think of it like streaming a song instead of popping in a CD, it’s all digital, and it’s all seamless. How to make the switch Just log into your SMARTY account, head to Account settings > Manage plan > Replace SIM, and choose to replace your current SIM with an eSIM. Follow the remaining steps and you’ll be up and running in no time. We’re rolling this out carefully to keep things smooth, but more eSIM goodness is on the way 👀 Need more information or support on eSIM? Check out our Help and FAQ page for the most common FAQs. Thanks for sticking with us and your feedback helped make this one happen 💚🚀 eSIM at SMARTY Just Got Bigger — Now Available for New Customers!
We’ve got exciting news to share with our Community! ✔️ eSIM now available for new customers SMARTY is rolling out a smoother, faster sign‑up experience where new customers can join directly with an eSIM. In September 2025 we launched to our existing customers, but now anyone can join SMARTY with an eSIM. This means: No waiting for a SIM to arrive in the post ✉️ No need for a physical SIM tray Instant connectivity on supported devices 📱 Joining SMARTY just got quicker, smarter, and more convenient. 📣 Help Us Spread the Word! We know our Community is one of the best places to get the message out there. If you’re excited about this upgrade (we definitely are!), help us tell others that SMARTY is now even easier to join with eSIM. Whether it’s friends, family, or anyone you know who loves simplicity and great value — point them our way! 🎁 Got Someone in Mind? Use “Pick a Pal”! If you know someone who’d love SMARTY, don’t forget you can refer them through our Pick a Pal programme. When they join: They get a reward You get a reward Everyone wins 🙌 And now that new customers can join even quicker with eSIM, it’s the perfect time to share the love. 🧩 What Devices Support eSIM? Most newer smartphones support eSIM, and checking is simple. Dial *#06# — if you see an EID number, your device is good to go.
Using e-sim and Smarty physical sim query
I have a Smarty sim card in my Sony. I’m about to buy a Sailly e-sim package for our stay in Thailand. When in-country my question is can I swap and change from the e-sim to the SMARTY sim and back? This is because I may need to make an actual phone call back to UK and maybe receive a phone call from home. The data only e-sim doesn’t allow for that. Can I go into the sim management and select which sim to use at any time? ThanksAdding an eSIM to a physical Smarty SIM. iPhone 15 (main physical SIM and eSIM work number)
Hi, I have recently moved from Vodafone to Smarty. I installed a physical SIM card from Smarty and then ported over one of my previous numbers (main number), this went through yesterday (30-06-2026) I now need to setup a Smarty eSIM on my iPhone to then transfer across my other number (a business number) but I can’t seem to see how to add the eSIM and then start the number port. All I can see to fine is a physical sim option with Smarty. Any advice would be greatly appreciated. Thanks Scott
