Smarty full coverage, eSim and no internet, or extremely slow
Hi, I recently rejoined Smarty because I am currently on holiday (in the UK) and need internet. I opted to switch my sim to an eSim but so far even though i've had a full 4 bars and 4+ showing on my s25 ultra i've been unable to get any internet or at the very best a spotty connection (could be using my vodafone physical sim to give me the internet though (voda is 1 bar so not great). I've checked my APN settings, and apparently they are correct to what smarty says to set it up as. Checked the coverage checker and that shows 4G indoor and outdoor coverage (im staying in a caravan). I've cycled airplane mode and restarted my phone, including resetting the network settings for the smarty eSim. Any ideas how I can fix this?
eSIM port issues
I received emails on Monday telling me to activate my eSIM, so I did. By Tuesday I had two eSIMs on my iPhone - the 'temporary' Smarty one and my old network one - I was still able to use my phone as usual. The helpdesk told me the temporary eSIM was required as part of the porting process, but it didn't work for data or calls - everything was still going from my old number. Wednesday morning I received a text from my previous provider saying the switch had taken place, I also received an email from Smarty confirming this. However, I had no signal and was not able to send messages or receive calls until I got home in the evening and could connect to my WiFi. I was told by 3 different helpdesk operators to wait until the end of the day (what does that even mean?), to turn my phone on and off again, to request a new eSIM from my dashboard, to NOT request a new eSIM from my dashboard, to 'be patient', that what I was experiencing was totally normal and all part of the process. How do I get my phone to work on the Smarty eSIM? I have no confidence in the helpdesk's ability to solve this problem and have seen numerous similar issues on this forum with no real solutions
Regret getting Smarty..
Since I installed a Smarty esim I've had nothing but issues. I can't sign into some apps.. specially Booking.com which I'm using all the time. I've reinstalled apps, reset network settings, etc. until I'm blue in the face but no luck. This connection is very erratic a d unreliable. It also drains the s24 battery at an alarming rate.. even after switching to 4g. Any help or guidance would be greatly appreciated. Thanks.
SIM disconnected
This has happened across two phones And across e sim and physical Sims. I can be in an area I know has signal Not overly crowded or built up etc Then suddenly a ! Will appear next to my signal bar While it still claims to have 4 or 5 g signal But I don't have any signal I have to go into my phones settings and switch the SIM on and off again to get it to work. Never run out of data etc anyone else have this issue or just me ? Getting frustrating having to do this daily now
