eSIM is here 🎉
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers🙌 We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer and you go through the SIM replacement journey. That means if your phone supports eSIM and you want to switch from your physical SIM, you’re good to go. Wait, what’s an eSIM? An eSIM (which stands for embedded SIM) is a small chip that’s built directly into your phone or device. Instead of inserting a physical SIM card, your mobile plan can be downloaded straight onto the eSIM. Think of it like streaming a song instead of popping in a CD, it’s all digital, and it’s all seamless. How to make the switch Just log into your SMARTY account, head to Account settings > Manage plan > Replace SIM, and choose to replace your current SIM with an eSIM. Follow the remaining steps and you’ll be up and running in no time. We’re rolling this out carefully to keep things smooth, but more eSIM goodness is on the way 👀 Need more information or support on eSIM? Check out our Help and FAQ page for the most common FAQs. Thanks for sticking with us and your feedback helped make this one happen 💚🚀 eSIM at SMARTY Just Got Bigger — Now Available for New Customers!
We’ve got exciting news to share with our Community! ✔️ eSIM now available for new customers SMARTY is rolling out a smoother, faster sign‑up experience where new customers can join directly with an eSIM. In September 2025 we launched to our existing customers, but now anyone can join SMARTY with an eSIM. This means: No waiting for a SIM to arrive in the post ✉️ No need for a physical SIM tray Instant connectivity on supported devices 📱 Joining SMARTY just got quicker, smarter, and more convenient. 📣 Help Us Spread the Word! We know our Community is one of the best places to get the message out there. If you’re excited about this upgrade (we definitely are!), help us tell others that SMARTY is now even easier to join with eSIM. Whether it’s friends, family, or anyone you know who loves simplicity and great value — point them our way! 🎁 Got Someone in Mind? Use “Pick a Pal”! If you know someone who’d love SMARTY, don’t forget you can refer them through our Pick a Pal programme. When they join: They get a reward You get a reward Everyone wins 🙌 And now that new customers can join even quicker with eSIM, it’s the perfect time to share the love. 🧩 What Devices Support eSIM? Most newer smartphones support eSIM, and checking is simple. Dial *#06# — if you see an EID number, your device is good to go.
Using e-sim and Smarty physical sim query
I have a Smarty sim card in my Sony. I’m about to buy a Sailly e-sim package for our stay in Thailand. When in-country my question is can I swap and change from the e-sim to the SMARTY sim and back? This is because I may need to make an actual phone call back to UK and maybe receive a phone call from home. The data only e-sim doesn’t allow for that. Can I go into the sim management and select which sim to use at any time? Thanks
Adding an eSIM to a physical Smarty SIM. iPhone 15 (main physical SIM and eSIM work number)
Hi, I have recently moved from Vodafone to Smarty. I installed a physical SIM card from Smarty and then ported over one of my previous numbers (main number), this went through yesterday (30-06-2026) I now need to setup a Smarty eSIM on my iPhone to then transfer across my other number (a business number) but I can’t seem to see how to add the eSIM and then start the number port. All I can see to fine is a physical sim option with Smarty. Any advice would be greatly appreciated. Thanks ScottE-Sim with new phone problems no calls texts etc
I have recently upgraded from an Iphone 13 to an Iphone 15 and transferred everything over using the E-Simm option - I cannot access any networks, make or receive calls or text and anything outside of normal wifi I cannot receive. I have not changed my mobile number or any other details just the phone
