Community

In addition to : Smarty Labs Welcome Chats and Hacks  FAQ Off Topic it needs a new section entitled “HOW TO SET UP YOUR DEVICE FOR USE OVERSEAS” I know it’s in the FAQ, but the repeated posts re this, show that people aren’t reading the FAQ ... View more

$subject ... View more

It is great we can roam in Europe for no extra cost subject to fair use. I would like the option for a similar option when visiting other countries too. For example, in the summer I am going to Turkey for the first time. As an example, I will end up paying, say, £15 for a Lyca Mobile sim for a month to have 15Gb data rather than risk clocking up a big bill for not a lot of data with Smarty. Wouldn't it be great if we could pay the £15 to Smarty and be able to use our allowance subject to the same limits as in the EU? ... View more

Come on SMARTY, you've been claiming to be working on implementing it for over 12 months yet still nothing...  ... View more

Just a few thoughts to hopefully avoid disappointment from new customers :   1, Make it clear that Smarty runs on 3, advising people that if they haven’t already, they need to check the coverage of 3 where they live, work and socialise. People are attracted by Smarty’s “lemonade prices” but expect  a “champagne service” when some people have poor or non existent coverage on 3.   2, Make it clear that Smarty is a mobile phone service, and should not be used as a long term replacement for home or business broadband, as pointed out in section 5 of the Smarty terms and conditions.   3, Make it crystal clear that to use Smarty abroad, the APN in people’s devices must be changed to “mob.asm.net” ... View more

Greetings, I have spotted a Three phase8 monopole site outside Westcott innovation centre (near Aylesbury) with the paint pealing off. This got me thinking, maybe we could get some of the three poles painted in interest colours/styles related to the local community. Or simply a way to report this to Three so it can get a repaint, maybe is Green to match the trees or Blue to match the sky.  ... View more

If you have multiple family sims with a monthly data allowance in a group plan, some sims may run out of data while on other sims, there is remaining data. Please allow group data allowance to be shared / transferred / pooled. An enquiry has been made about this at least once before: https://community.smarty.co.uk/t5/chats-hacks/can-group-data-be-shared/m-p/3728 ... View more

Having the 12GB available to roam in the EU is fantastic, however it would be better and Smarty would be become a market leader if the ability to use the full amount you have on the tariff selected were available. ... View more

At SMARTY, we're all about giving you the best value possible. We’re always on the lookout for ways to give you more for your money.  We'd love to hear your thoughts on extra things you’d like to see in our plans. Perks, savings on other brands - we’re keen to hear what matters to you most! ... View more

The free European roaming is a great deal for frequent travellers. In order to give these customers more value for money SMARTY could have a tie in with the Avios scheme. Three already offers Avios point for new contacts signed but as SMARTY is contract free maybe Avios could be given out per pound spent on a sim plan. This would really help capture the frequent traveler segment.  ... View more

We’re looking for opinions and ideas on the SMARTY dashboard, and we'd appreciate your input in order to improve the account management experience for our customers. How often do you login to the dashboard? How do you currently utilise it? Do you prefer using the web or app version? What additional features would you like to have? ... View more