Recent Content
Are there any plans to introduce top up by voucher?
Hi SMARTY, I was wondering if SMARTY have any plans to introduce and giving customers the choice of adding credit to their accounts by using top-up vouchers? I think it will be great if SMARTY! introduced the option to allow customers to convert top up vouchers into airtime credit to be able to buy plans and call abroad? At the moment the way it works does not work for me, as it is now I have to go to a shop with my phone scan the QR code and hand over the cash. I really hope you will consider implementing this as I am a wheelchair user and I have to get a wheelchair taxi if I want to go anywhere and there is no wany I will let my phone out of my sight Thank you in advance. Kind Regards mrsmiles 😊
Visual Voicemail
All other major networks and some MVNO's have visual voicemail. For the iphone base, it's very easy as it's a one size fits all sort of thing. After being with Vodafone for 2 years, the idea of going back to a standard voicemail seems so so silly. Being able to label, listen and share voice messages is a must have![Ideas] What more can SMARTY do for you?
At SMARTY, we're all about giving you the best value possible. We’re always on the lookout for ways to give you more for your money. We'd love to hear your thoughts on extra things you’d like to see in our plans. Perks, savings on other brands - we’re keen to hear what matters to you most!
RCS on iOS
RCS is the modern version of SMS served over data/wifi. It improves security and allows you to group chat, send pictures/videos/voice notes for free without incurring MMS charges or having to use third-party apps like Facebook or Whatsapp. It has been the standard on Android for many years, but Apple recently launched support for it in iOS 18 last year. Due to the differences in how Apple and Google support RCS, iPhones require that carriers 'handle' the RCS protocol directly. Whereas on Android, Google handles the RCS chats for you. This means that Android users on UK carriers have enjoyed RCS for years, but UK carriers must do some work to support RCS on iOS. Three UK promptly supported RCS on iOS in December 2024. This means Three customers on iOS devices can use and enjoy the benefits of RCS. Smarty has yet to enable support for RCS on iOS, as of 18th February 2025. Someone did say in the forums that Smarty was actively investigating this in December, but we have not had any update since. Other UK carriers have swiftly done the work to enable RCS for iOS users, but there hasn't been an update on this from Smarty yet. I would really like some official acknowledging that this is coming soon, and ideally some realistic timescales to manage expectations. This is quite an important feature for me because I moved my elderly mother over to Smarty to save costs, but she routinely sends me (an Android user) images or videos over MMS which incurs charges. I am giving Smarty another 4-6 weeks to acknowledge and confirm that proper RCS support is coming soon, or I'll be moving my mother to another carrier. I can imagine there's quite a few customers in a similar situation.
Age Verification
I don't have a credit card and my bank would probably not give me one. So I can send photo ID how? not that I have any but my line has been active with you and previously your parent company for 15+ years. By email? Well if that's how much you respect your customers security I'm glad I don't have a credit card because with your security standards hackers would have them shortly... I guess whenever I get blocked from a site (archive.org for example) I'll just have to spin up Tor.. Incompetent en**bleep**ification.. Strangely the cesspit that is 4chan no blocking at all... Useless...
Voicemail Announcememnts
I have a suggestion for improving the voicemail system. At present it appears that the outgoing message is a hybrid, with the account holder being required to record their name, after which the system adds a generic pre-recorded message along the lines of "...is unable to answer your call" This is rather limiting, and I for one do not wish to give my name to callers, for data security reasons. Other customers have also expressed dissatisfaction in the forum. I'd like to offer the constructive suggestion that the service could be improved if we are instead given a choice of two options when setting up voicemail: 1) Using a fully pre-recorded message ("the person you are calling is unable etc etc) and 2) recording the entire outgoing message ourselves. I've had the ability to do these things with previous suppliers, so it would appear to be technically possible. I'm impressed with Smarty so far, and I enjoy using the service. I just feel this is one area that could be improved 🙂
