Recent Content
Fairphone 6 network
Network keeps randomly dropping, restarting the phone seems to restore the signal. Sometimes it comes back by itself. I know it's not a network issues as my partner is on SMARTY and it's happened when we're sitting next to each other. Tried the APN settings and going through the support chat but kept going in circles. Anyone else having this issue?Spend limits and bar control in dashboard/app
Currently, you can contact support to control the £45 worldwide data roaming limit, opt in and out of receiving "Advice of Charges Text" when you arrive abroad, and bar certain roaming services like data (according to this support article). I believe these should be a thing in the SMARTY dashboard and the mobile app, so that we don't have to reach out to live chat support, which would be faster to do and can also be done outside of the 8 AM - 8 PM times that support is available, not to mention that it frees up support to help other customers quicker. All the major mobile networks and some MVNOs have these kinds of settings, and it is something that some people look for if you look at community posts asking about it. While you won't get unexpected bills with SMARTY, and cannot get charged for things like making international calls, calling chargeable numbers or texting chargeable shortcodes without an out of plan add-on, it would also be nice to get bars for these too, so that people with an out of plan add-on balance do not use them up where they don't want it to. Also, if I missed any other controls that support can set, or something that uses the out of plan add-on credits, then include them too if this feature is ever implemented (and hopefully doesn't take too long like the other requested features in this forum).
RCS on iOS
RCS is the modern version of SMS served over data/wifi. It improves security and allows you to group chat, send pictures/videos/voice notes for free without incurring MMS charges or having to use third-party apps like Facebook or Whatsapp. It has been the standard on Android for many years, but Apple recently launched support for it in iOS 18 last year. Due to the differences in how Apple and Google support RCS, iPhones require that carriers 'handle' the RCS protocol directly. Whereas on Android, Google handles the RCS chats for you. This means that Android users on UK carriers have enjoyed RCS for years, but UK carriers must do some work to support RCS on iOS. Three UK promptly supported RCS on iOS in December 2024. This means Three customers on iOS devices can use and enjoy the benefits of RCS. Smarty has yet to enable support for RCS on iOS, as of 18th February 2025. Someone did say in the forums that Smarty was actively investigating this in December, but we have not had any update since. Other UK carriers have swiftly done the work to enable RCS for iOS users, but there hasn't been an update on this from Smarty yet. I would really like some official acknowledging that this is coming soon, and ideally some realistic timescales to manage expectations. This is quite an important feature for me because I moved my elderly mother over to Smarty to save costs, but she routinely sends me (an Android user) images or videos over MMS which incurs charges. I am giving Smarty another 4-6 weeks to acknowledge and confirm that proper RCS support is coming soon, or I'll be moving my mother to another carrier. I can imagine there's quite a few customers in a similar situation.
Face/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe
Smarty email headers broken
I hope this is the correct place to post this: I have been configuring some spam filters and noticed that the spf record in some smarty emails are broken. I absolutely KNOW the emails themselves are genuine and from genuine Smarty employees, .but they're showing an SPF PermError, which is usually a malformed spf record to the effect of giving a dmarc=fail signal. I am posting simply so your web admins can look into this, and hopefully someone will pass the message on because it would make whitelisting Smarty emails so much easier and help keep spams and other unwanted emails out. The exact headers are Authentication-Results: spf=permerror (sender IP is 85.158.142.1) smtp.mailfrom=smarty.co.uk; dkim=pass (signature was verified) header.d=hutchison3g.onmicrosoft.com;dmarc=fail action=none header.from=smarty.co.uk;compauth=pass reason=130 Received-SPF: PermError (protection.outlook.com: domain of smarty.co.uk used an invalid SPF mechanism) One thought occurs that the error might occur if the employee was working from home or using a mobile to email us but it would certainly be in the best interests of Smarty to look into the matter. I hope this post is of some help
Block apps for children
I am looking for a SIM card so I can block my child getting specific apps, not a blanket block on social media. Declining mental health in children and the link between social media has been reported on and as a mother I want to be able to block apps such as Snapchat and Ticktoc for example as my child has been bullied using these apps. I have found a sim card company named Parent Shield which I am considering. However it is quite expensive. Is this something Smarty can offer?
