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No service whenever I'm not on WiFi
No service whenever I'm not on WiFi around Cheshire and Staffordshire. First experienced this fault On Monday. I switched to eSim to eliminate hardware problems with my physical sim. Connectivity returned for a couple of days but today Friday, I'm finding once again thay every time I leave WiFi I have no service. Rep
Network shows good in area but can not connect by device.
It has been more than a year with smarty It seems the network has been inturrepted between ISP to my end. When I connect device like laptop my device says no Internet connection while I checked Internet in my area which shows " yes - excellent service" indoor and out door but before that the light of internet signal starts red light blink of Internet signals as soon as i connects on the router and keeps showing red light for minutes then show green light even then I try to connect Internet says no Internet connection. It looks my connection has been cyber attack. If I do not solve the issue I have to escalate this to cyber crime agency and ofcom because I do not find any contact number to register my issue to solve it or any forum in smarty app or Smarty app, in wireless Internet it is the responsibility of the ISP to provide an uninterrupted Internet service to the customer end.Stop app logging out add fingerprint login
I like the app but can we set it to stop logging out every so often as it's very annoying when you log in for the first time or change your phone and re download the app to that phone it asks you if you trust this device Also can we look at adding fingerprint loginCannot make a new Google account
So i'm trying to make a new Google account, but cannot proceed as i get stuck at the verification process. As in i can't send the text that is linked with the QR code from my phone. I'm guessing this is a network problem, as i can't enter TV competitions either with those short text codes they use. Is there a solution to this or no, if not then i will have to change networks and leave Smarty. Thanks
Face/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe
