Recent Content
Cannot make a new Google account
So i'm trying to make a new Google account, but cannot proceed as i get stuck at the verification process. As in i can't send the text that is linked with the QR code from my phone. I'm guessing this is a network problem, as i can't enter TV competitions either with those short text codes they use. Is there a solution to this or no, if not then i will have to change networks and leave Smarty. Thanks
Face/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe
Monthly Renewal SMS Incorrect
Hello Smarty folks - When I joined Smarty, I signed up for an unlimited plan, on auto-renew. I then changed to another plan, 16GB per month. Each month, when my monthly payment goes through, the SMS I get thanks me for my payment for my Unlimited Plan, so I guess it's using the original monthly plan I had. I know now I am paying for 16GB, but when I first had it, I did have to login to my account to make sure I was paying for the correct plan. Not sure how many other users this impacts.
Network working on phone but cant connect when trying to connect my computer no internet.
Network working on phone but cant connect when trying to connect my computer via mobile tethering. It says network in my area is being worked on TN15 I know its working in my area because phones working Is anyone else having this issue? Its been ages this has been happening... Most annoying 😑
Are there any plans to introduce top up by voucher?
Hi SMARTY, I was wondering if SMARTY have any plans to introduce and giving customers the choice of adding credit to their accounts by using top-up vouchers? I think it will be great if SMARTY! introduced the option to allow customers to convert top up vouchers into airtime credit to be able to buy plans and call abroad? At the moment the way it works does not work for me, as it is now I have to go to a shop with my phone scan the QR code and hand over the cash. I really hope you will consider implementing this as I am a wheelchair user and I have to get a wheelchair taxi if I want to go anywhere and there is no wany I will let my phone out of my sight Thank you in advance. Kind Regards mrsmiles 😊
