Recent Content
Buggy APP and Website login.
I am finding the APP and the website very frustrating, loging in is very addhoc might work, more often does not. I am more likely to get access via the web page, If I try changing my email address it sends a link to the email to validate, the email is received, click on the link and it declares that the email is not valid ! From the APP forgotten password does not work ! The APP continually reports that the email or password is not valid, then locks you out after 5 tries. I am only using Smarty for data which is occasional use but if the buggy APP and website is not sorted I will be moving networks when this months data runs out.
Additional 2nd SIMs; Simple Web FIX
Hi SMARTY Team, So I thought to use my spare sim your team gave me when I signed up to start my original plan, thing is to add this sim to my current SMARTY account isn’t a simple or well smart (pardon the pun) process as it seems to activate another physical SIM currently a customer must; - go to the link provided and add a plan via a separate account (like a new customer) except I’m an existing customer so when I see there’s a big pink button that says sign in to activate.. cause it won’t allow me to use an existing email address on the activation page, I’m thinking “Great! I click this and I add my second SIM number when I log in.. ONLY that currently isn’t an option. Yes you do have a pop up on the webpage when logged in to ask to transfer or keep the number and you do have an option for a group plan that then asks to manage a device but only asks to order a sim, not add a physical sim a customer already has. MY SIMPLE & SMARTY FIX edit the pop up; by adding one question.. after the system can tell there’s another unused SIM when the customer is logged in; see you have activated a SIM ending in the numbers #### is this a transfer of your number or an addition to add to your account plans? A) as current (transfer number) B) keep number but ADD the option to add that number to a Group Plan via the Group Plan page (while customer is logged in) as a switch under the ordering of another sim. Here’s the reasoning WHY! NO MORE TEMP SMARTY ACCOUNTS that are secondary to the original account; All customers have ONE account via one email. NO CONFUSION for the customer; the button that says “sign in to activate” now makes sense for those wishing to use a second SIM. NO EXTRA WASTE; SMARTY does not need to send out another SIM to an existing customer who already has a SIM they (like myself) wish to use. SAVES TIME; no need to send an invite or wait on the SIM that would be connected to the group plan. SIMPLE . EFFICIENT . SMART!
NOTSOSMARTY
I have an iPhone6 and have just switched to SMARTY who say they cover my area both indoors and out. When I try using my phone all I get is silence both in and out. I get a message top left on my phone which says NO SERVICE. I have tried to contact SMARTY but just keep going round in circles. no phone number, no E mail address. All routes lead to the same place, back to CONTACT US. Maybe they should change the name to NOTSOSMARTY. I am going to, if I can contact them, ask for my money back and go with a real provider.
Are there any plans to introduce top up by voucher?
Hi SMARTY, I was wondering if SMARTY have any plans to introduce and giving customers the choice of adding credit to their accounts by using top-up vouchers? I think it will be great if SMARTY! introduced the option to allow customers to convert top up vouchers into airtime credit to be able to buy plans and call abroad? At the moment the way it works does not work for me, as it is now I have to go to a shop with my phone scan the QR code and hand over the cash. I really hope you will consider implementing this as I am a wheelchair user and I have to get a wheelchair taxi if I want to go anywhere and there is no wany I will let my phone out of my sight Thank you in advance. Kind Regards mrsmiles 😊Visual Voicemail
All other major networks and some MVNO's have visual voicemail. For the iphone base, it's very easy as it's a one size fits all sort of thing. After being with Vodafone for 2 years, the idea of going back to a standard voicemail seems so so silly. Being able to label, listen and share voice messages is a must have![Ideas] What more can SMARTY do for you?
At SMARTY, we're all about giving you the best value possible. We’re always on the lookout for ways to give you more for your money. We'd love to hear your thoughts on extra things you’d like to see in our plans. Perks, savings on other brands - we’re keen to hear what matters to you most!
RCS on iOS
RCS is the modern version of SMS served over data/wifi. It improves security and allows you to group chat, send pictures/videos/voice notes for free without incurring MMS charges or having to use third-party apps like Facebook or Whatsapp. It has been the standard on Android for many years, but Apple recently launched support for it in iOS 18 last year. Due to the differences in how Apple and Google support RCS, iPhones require that carriers 'handle' the RCS protocol directly. Whereas on Android, Google handles the RCS chats for you. This means that Android users on UK carriers have enjoyed RCS for years, but UK carriers must do some work to support RCS on iOS. Three UK promptly supported RCS on iOS in December 2024. This means Three customers on iOS devices can use and enjoy the benefits of RCS. Smarty has yet to enable support for RCS on iOS, as of 18th February 2025. Someone did say in the forums that Smarty was actively investigating this in December, but we have not had any update since. Other UK carriers have swiftly done the work to enable RCS for iOS users, but there hasn't been an update on this from Smarty yet. I would really like some official acknowledging that this is coming soon, and ideally some realistic timescales to manage expectations. This is quite an important feature for me because I moved my elderly mother over to Smarty to save costs, but she routinely sends me (an Android user) images or videos over MMS which incurs charges. I am giving Smarty another 4-6 weeks to acknowledge and confirm that proper RCS support is coming soon, or I'll be moving my mother to another carrier. I can imagine there's quite a few customers in a similar situation.
