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SMARTY Guru
Joined 14-12-2022
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Re: I want to leave Smarty - not at all happy that I cannot get through to a human
Gillian_4282388 You are not writing to Smarty here - we are customers on this forum. In fairness, there was no promise of being able to call customer service when you joined. That’s how they keep prices down. You haven’t even mentioned the nature of the problem so that anybody could offer help.31Views0likes0CommentsRe: Change Telephone number associated with my account
DavidCoo_374379 You can port in a specific number by obtaining a PAC code from the network that holds it and then request a move via your account dashboard. If you want a new randomly allocated number, a web chat with Smarty Support is required. Explain your reason when you send your message.18Views0likes0CommentsRe: Data not working after missed payment
AndrewC_3703547 If his calls and texts are working, firstly try a network status check for any local mast problem. Next, check that mobile data is turned on in settings. AsGordonK_4213188 says, check that he has data left on the plan. If all the above fails, a web chat with Smarty Support is needed.13Views0likes0CommentsRe: Roaming
AMANDAB_1199954 Turkey is not an EU country and so you will be charged 7for all roaming usage. The Smarty Price Guide explains the charges on p17 to 19. You will need to pay for an add on so that your account has credit to pay for any usage. You also need to ensure that your APN in Settings is changed to mob.asm.net41Views0likes0Comments