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SMARTY Guru
Joined 14-12-2022
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Re: e-sim to physical sim
OndineS_3577437 Please take a look at this article: https://smarty.co.uk/esim?srsltid=AU7gw4XibOTbUZ3PAp_GuzJsREe61EBB1JQ_O77JsI2C55Fn66FsP5_a I think that you will need a web chat to get a physical sim, but then you may lose service while you wait for the physical one to arrive. The physical sim that you have now will no longer work I am fairly certain. You don't say why you want to change back - any specific reason?3Views0likes0CommentsRe: Replacement sims useless Smarty customer service
Nathana_3405969 Not sure what we, as customers like you, can really do to help as we don't know the background. When you order a replacement sim, the original is suspended as a security measure. We do not know if you have done all the standard checks e.g. account dashboard, network status etc.14Views0likes0CommentsRe: Has porting not properly worked?
PeterKn_4278820 I think that ZenovA may have hit the nail on the head here. When you link Apple devices by both being signed into your Apple ID, then a call will appear on each one simultaneously if you allow it. As an example, the Apple Watch does this - the watch shows the incoming call and so does your phone. An iPad does a similar thing and therefore two phones with the same Apple ID would logically behave that way8Views1like0CommentsRe: Dodgy visit from FREE in France
IanPatt_3088613 Howay man, noo offense like if ya noos what I mean. (I'm not French either, but they taught us well in 'O' level days at our school.) The Smarty staff don't read all posts as a rule. There are one or two moderators, but your comment may not reach them. It may be worth you raising this under 'Complaints' as I think k it then reaches further up the food chain in the company. With my conspiracy theorist hat on, have you given your number out locally and someone is passing it on?23Views0likes0CommentsRe: Dodgy visit from FREE in France
IanPatt_3088613 There is only web chat available to talk to the agents. http://www.smarty.co.uk/contact If your phone is picking up the network, then it will be fine to use it for roaming. You can use calls and texts plus up to 12Gb from any Smarty plan you have. You can use EU Roaming for up to 60 days at a time as well. I don't think there is anything much that Smarty can tell you. I have looked at the company's website: https://mobile.free.fr/en/voyages-forfait-europe-france and you can check for anything there - they appear to be a bona fide company from that, but the guy could well have been a chancer. The FreeBox does exist but it seems that they will charge you beaucoup d'argent for the privilege of having one: https://www.free.fr/freebox Bon chance ! Je croix que vous avez raison! (Good luck, I think you are right)22Views1like2CommentsRe: I bought an addon but can't see it to add it?
jamespa_4239431 If you log into your accOunt dashboard, you should be able to see what is in your account - you seem to have internet access now. It should show what has been purchased so if there is a problem, you can web chat with Smarty Support.24Views1like0Comments