There is an area of this Community Forum for Ideas.To date, since mid March 2024 there have been 26 ideas posted - admittedly some of them frivolous.3 of those have been under investigation for a very long time.None of the ideas has been implemented ...
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up.
I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....
I just followed through a link on an email from MoneySupermarket to a deal on the Unlimited plan for £15 per month.https://smarty.co.uk/plans/unlimited?vc=12MthUltdGB15Apr24MSM&utm_campaign=awin&utm_medium=affiliates&utm_source=rightmobilephone&utm_c...
Just spotted the new section of Help Videos.https://community.smarty.co.uk/t5/help-videos/bg-p/help-videosSurely that will now make this section of the website totally redundant !!!! 嵐嵐嵐
@DavidCr_3392395 Have you completed a Network Status check for the postcode as well?If you feel that you deserve some credit, then you would need to taker this up with Smarty - we are only the Forum and are customers like you.Perhaps worth mentionin...
@Tanyastephenson We are Forum Members like you. We cannot send you a PAC.Follow this article: https://help.smarty.co.uk/en/articles/5046090-how-do-i-request-a-pac
@LouiseT_3318679 Sorry - don't really understand. Who wrote a long reply? What message?Have Smarty been able to explain what went wrong? Have you raised it as a Complaint?
@LeeBenn_1569889 I have occasionally experienced the problem in contacting 0345 numbers (and others that work via internet telephony). If I leave it and try again after a short while, it has always connected without problem.
@DavidKn_3465659 When the number transfers, you receive an email confirming it and also should see your transferred number on your Account Dashboard.You need to get the phone to change the original number it has in its 'memory'. One way is to change ...
