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SMARTY Guru
Joined 14-12-2022
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Re: simon
simonsu_4559819 That sounds like a very special offer you had. You will have seen on the website that you can get 5Gb for £6 and there is currently an offer of £8 for 32Gb. Did the original offer perhaps come from a third party? If you can see the offer somewhere now, it wouldn't hurt to have a web chat with Smarty Support as they can often arrange it - but only for current offers.4Views0likes0CommentsRe: Download
MandyWy_3069734 Not really enough information here for us to give a lot of help. Does your data work on the phone at all? e.g. can you load something like the BBC website as a test? Have you actually allowed the phone to hotspot? As ZenovA says, is the APN correct?3Views0likes0CommentsRe: no signal or internet on Isle of Lewis hs1 hs2
snservi_3606474 Unfortunately, because we are mere customers here just like you, we don't have access to any further information. If the gods of mobile telephony smile upon you, then you could get someone living in the same area jumping onto this post who happens to have been told a bit more by Smarty....but don't hold your breath! The further problem here is that Smarty do not actually own the equipment and so have little control.5Views0likes0CommentsRe: Moving to Smarty, but my details are already in use for my Son's phone
SimonBu_2404432 As far as I am aware, you can only use the same email address to start a 'nickname' sim within a group. This would mean that your son is nominally the Group Owner but you account would be within the group and under the control of that owner. In effect, you have access and so could do anything necessary for the' nickname' sim23Views0likes0CommentsRe: Sim is corroding need to replace not deactivate
KatOD As ZenovA says, you can order an esim if your phone can accept it. If you specifically need a physical sim, then when you order the replacement, I feel there is a chance that your account will be suspended as a security measure until the replacement is activated by you. When people order a replacement, it is often because the original was stolen or lost and that is the reason for suspending the account. For that reason, be very sure to tick the correct choice when ordering it. More to the point, you say that the sim is 'corroding'. Have you had the phone checked because this sounds like moisture is entering the inside somehow.14Views0likes0Comments