A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up.
I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....
I just followed through a link on an email from MoneySupermarket to a deal on the Unlimited plan for £15 per month.https://smarty.co.uk/plans/unlimited?vc=12MthUltdGB15Apr24MSM&utm_campaign=awin&utm_medium=affiliates&utm_source=rightmobilephone&utm_c...
Just spotted the new section of Help Videos.https://community.smarty.co.uk/t5/help-videos/bg-p/help-videosSurely that will now make this section of the website totally redundant !!!! 嵐嵐嵐
I have just received a text from Smarty to let me know that there will be network improvements in my registered postcode area in the coming days. It advises (as expected) to look at Network Checker and also mentions that I can try wifi calling.I thin...
Does anyone else using Safari experience not being able to edit a post?I see the edit feature when I post, but clicking on it has no effect.If I move over to Chrome, the edit feature works.So, I hear you say "Why not use Chrome then?" - I stick to Sa...
@Smush_1997743 It's going to be a bit tricky as the dashboard shows what was used from their records. It does perhaps seem strange that this only happened once.Could your phone perhaps have moved to mobile data rather than wifi without you noticing?...
@PennyBa_3136668 Can you tell us what the problem is then? If you gave a PAC code from your old network, then you expect it to move to your new Smarty sim - no?
@Smush_1997743 Not sure where you are looking, but if you log into your account dashboard on the website, there is usage history record and it shows data use by the day.Even if your iPhone shows data use by app, surely you will see 30Gb sticking out...
@Stephen_1054296 The only way you can do that is if you are within the 14 day 'cooling off' period when you first join. To do that, you need to start a web chat with Smarty Support team - we are forum members her with no access to your account.