There is an area of this Community Forum for Ideas.To date, since mid March 2024 there have been 26 ideas posted - admittedly some of them frivolous.3 of those have been under investigation for a very long time.None of the ideas has been implemented ...
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up.
I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....
I just followed through a link on an email from MoneySupermarket to a deal on the Unlimited plan for £15 per month.https://smarty.co.uk/plans/unlimited?vc=12MthUltdGB15Apr24MSM&utm_campaign=awin&utm_medium=affiliates&utm_source=rightmobilephone&utm_c...
Just spotted the new section of Help Videos.https://community.smarty.co.uk/t5/help-videos/bg-p/help-videosSurely that will now make this section of the website totally redundant !!!! 嵐嵐嵐
@Burge You will need to check in the Settings that the APN is set to mob.asm.net.Your device connects to a mobile signal - not actually wifi, which is different.In some cases, it appears that people roaming overseas don't get the same speeds as the l...
@StuartK_3524285 Not sure if I have correctly understood the issue here, but here goes anyway!You may need to check with Smarty Support whether you can change the APN while you are already abroad (unless anyone else can assist here). It's a one-off p...
@JulieVa_1491648 I have just been through the process to check. In initially the chat bot answered - I wrote that I wanted an agent. I was asked for my details and then put over to wait for an agent - all within a couple of minutes.
@JackyPa_1431054 You are not writing to Smarty here - we are customers like you and cannot directly report anything.Have you tried the Network Status checker to see if it shows the problem?Finally, please do not put any of your personal information s...
@Burge You will be able to use data while Roaming up to 12GB. The data sim is not provisioned for calls or texts and so could not be used that way directly.
