There is an area of this Community Forum for Ideas.To date, since mid March 2024 there have been 26 ideas posted - admittedly some of them frivolous.3 of those have been under investigation for a very long time.None of the ideas has been implemented ...
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up.
I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....
I just followed through a link on an email from MoneySupermarket to a deal on the Unlimited plan for £15 per month.https://smarty.co.uk/plans/unlimited?vc=12MthUltdGB15Apr24MSM&utm_campaign=awin&utm_medium=affiliates&utm_source=rightmobilephone&utm_c...
Just spotted the new section of Help Videos.https://community.smarty.co.uk/t5/help-videos/bg-p/help-videosSurely that will now make this section of the website totally redundant !!!! 嵐嵐嵐
@Gabrield_585118 If there is a large-scale outage on Three network, I can see that Smarty will not be able to give a highly detailed response.As it has affected you for some time, did you do a Network Status check on your postcode to see if there is ...
@DavidGe_3173973 Confused here. How are you managing to post if you are not logged in?If you believe that there is an error on your account - having first checked your account dashboard - then contact Smarty Support via web chat for them to investig...
@KevinSp_3384497 Unfortunately, we cannot be of much help to you as we are customers like you.Worth perhaps raising a Complaint via the smarty.co.uk/contact pageDon't forget that the lack of a sim may be down to Royal Snail not delivering to time.
@mohammed_824112 Hence my suggestion of yesterday afternoon!Glad it is now sorted though. Just think how long you would have waited in a call queue to get that answer!(if smarty did offer phone service)
