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SMARTY Guru
Joined 14-12-2022
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Re: 0800 numbers
DonaldGo_279357 From personal experience, the reason is that a lot of 0800 numbers operate via internet telephony. When you dial, the call goes from mobile to landline and then to internet and sometimes this breaks down. Usually, if you try again a little while later, it works fine. How will it be fixed? Goodness knows! Possibly when all telephone service is via internet after standard copper cable has ended?5Views0likes0CommentsRe: When 3G was about it worked perfectly fine and fast now with 4G and 5 well useless
AndruLl_3759489 You are not writing direct to Smarty on this page because it is a Community Forum. If you address people as 'morons' you are unlikely to get much help. As my dear old Dad used to say "You catch more flies with honey than with vinegar". If you have done the Coverage and Network Status checks and cannot get service anywhere then raise a Complain via the link - politely. If it is just in your home that you do not get a good signal, that may not be down to the network.7Views0likes0CommentsRe: Confirmation emails
KeldOru_1443787 This is the community forum and we do not work for Smarty, so we cannot sort anything like this. I'm not totally clear what you mean, but I usually get confirmation once I have paid to show that I have a new plan for the coming month. If you have not had help after taking it to Smarty Support team, then submit it via the Complaints link.4Views0likes0CommentsRe: Complaint!
AnnMariel07 We cannot fix it because we do not work for Smarty - we are community forum members like you. Smarty isn't a scam - I think it might be a bit difficult to totally fool well over a million people consistently. Why don't you have a web chat with Smarty Support so that they can check this for you. Before you do, just check your Account Dashboard to ensure that you did leave the auto-renew function enabled.10Views0likes0CommentsRe: Using a vehicle Tracker with SMARTY SIM
After a bit of research, it seems that some trackers use different types of sim to give a better connection to multiple networks somehow. Don't forget that you may hit a 'dead spot' where there is no Smarty signal occasionally and so the tracker will be of no use then.2Views0likes0CommentsRe: Using a vehicle Tracker with SMARTY SIM
luganoa When you say that you usually insert a SIM, was that the SIM that was put in originally? I am wondering whether the tracker is looking for the same mobile network as the original SIM i.e. it is set to the wrong APN setting. Admittedly I am no expert, but usually when people have these problems with devices such as routers, it is because they have not set the APN to mob.asm.net and I wonder if you can perhaps access a set of instructions for the tracker online. Normally a router setting page is accessed via a web browser on that network, if that helps you at all.5Views0likes1CommentRe: Sudden "Not Registered On Network" (after 1.5 years) - but only with SMARTY SIMs
Anatoli_3293303 Unfortunately, I don't think that smarty will pick up your problem from this community forum. If Support Team have not been able to help, you could try raising it as a Complaint to get it further up the chain.17Views0likes0Comments