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SMARTY Guru
Joined 14-12-2022
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Re: Hi..newbie. im Aj. Looking forward to being part of your community. Just joined today.
Aj8 Not sure where you saw that because it doesn't appear on the official Smarty home page. It may be that a third party were offering something slightly different to the standard Smarty offering. On the other hand, I hope that you were not scammed! Perhaps check that your Account Dashboard shows what you paid for.12Views0likes0CommentsRe: Roaming
Geoffre_3237366 If you just Google 'Smarty Roaming' , the first hit takes you to : https://smarty.co.uk/roaming?srsltid=AfmBOop8ZHdlYjhazqfQ5qLvIPftF5ZQUduIvRNWn8eoV19Ba2EawbF7 where you will see that you can EU Roam with up to 12Gb data while calls and texts will be the same as when at home.66Views0likes1CommentRe: E-Sim with new phone problems no calls texts etc
LisaDow_4082074 May be a silly question but anyway.......Did you try to transfer esim from the 13 to the 15? If so, did you follow the directions or try to use the original code? OR Did you have a physical sim in the 13 and try to move to an Esim in the a5 directly? Check what your Account Dashboard says and then web chat with smarty Support if you are still having problems.12Views0likes0CommentsRe: Activating a Replacement SIM card, with same phone number - How?
BrookeS_3367110 So, you're saying that the sim works fine in the phone and service is as you expect with correct number etc? Do you mean that it is just the Smarty Dashboard that seems wrong? In your position, I would try logging out of the dashboard and then logging in again to see if that clears it. I do not think that either the website or the mobile app are the best and often seem to have odd displays. As an example, mine told me that my service was suspended sometime last week and yet all was well and my plan renewed as expected. Often if I log into the website, I get an 'Oops!!' message for no apparent reason.7Views0likes0CommentsRe: Service so bad. Help please
Rebecca_3514404 Have you checked to see what coverage you can expect in your area - Coverage Checker? Did the fire stick work OK on landline broadband? Depending upon the property, you may need anterior antenna to get good reception. It may just be that mobile signal may well not be sufficient and stable enough to stream tv.19Views0likes0CommentsRe: Block apps for children
Carrie-A_387525 Thisseems like a good idea but I bet the price won't drop until it becomes more popular - this is what happened with Travel Esims. Will you also be able to block these things when the children are on home wifi? Is that going to need another plan costing more than the bare minimum?5Views0likes0CommentsRe: Morning, still no signal
chrisco_4148689 Firstly, log in and check that your Account Dashboard shows an active sim and a current Smarty plan: https://smarty.co.uk/dashboard Next, do a Coverage check to ensure that you should expect a signal where you are: https://smarty.co.uk/coverage-checker Next, do a Network Status check to look for any local mast issues - https://smarty.co.uk/network-status-checker It may be worth putting your sim in another phone if possible to exclude phone issues. Once you have tried all that, a web chat with Smarty Support is your next step: http://www.smarty.co.uk/contact16Views0likes0Comments