ContributionsMost RecentMost LikesSolutionsRe: Access to www.britishgas.co.uk was denied I think that you will need to raise this as a complaint because Smarty do not necessarily monitor all the posts on here. I couldn't make it work without a VPN either. Re: Auto log out of account. Don't believe that you can. If you close the app down each time you finish with it, then you will need to log in next time - security step. Re: New Joiner Firstly, you contact Smarty via web chat with the Support Agents. Secondly, do you mean a PAC code to move your number to Smarty? A PUK code is to unlock a sim that has been accidentally locked by inserting the wrong PIN too often (PIN Unlocking Key) Re: Connection.. Is the when you call a landline that possibly operates over VoIP? Re: Acitivat sim That needs a web chat with the Support Agents - we cannot do anything directly to help here as we re not staff. Re: Nokia C12, VoLTE compatibility It seems that a number of phones are not compatible with the Smarty protocol for VoLTE. Re: MOBILE SHUT DOWN You can certainly buy a new mobile and insert your Smarty sim in it. If the mobile you purchased was new, it will be under some warranty and you should return it to the seller if you can show it is faulty. Re: Is it possible to get my old number back? Once you change numbers, the old one is held out of circulation for a while and then recycled. It is unlikely that you can get the old one back after a few weeks, but you could always start a web chat to enquire. Re: Pause plan, restart on same contract? If you pause the plan, you are effectively breaking the contract you had. For that reason, I think it likely that you will only be entitled to the best price available when you start again. Re: VoLTE option not available HughIsit - https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
