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MSF
SMARTY Guru
Joined 14-12-2022
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Re: Roaming
EricPye_958317 Normally, you access the settings by inputting a url into your computer browser (to which you have connected the router - this means that the two are effectively networked. The figures are usually something like 192.168.1.1 but vary with manufacturer; you also need the admin name and password - often just admin in both cases, but not always.13Views1like0CommentsRe: Roaming
EricPye_958317 You will need to check that the APN is set to mob.asm.net This is in the Settings for the device and usually you need to access that by using a browser on the network and logging in to the router's settings page. You will need to refer to the manufacturer's book of destruction (or maybe instruction!) if you are unsure how to do that - the exact method varies with different brands.15Views1like0CommentsRe: Leaving SMART and coming back within a month
Jacquel_2528093 There is no help number. If he moved away from Smarty, then I guess his account was closed. Advice as given by @MichaelIP should allow him to start afresh and then get a PAC code from his old network and port in his number to the new account. You can invite him to join your group once he has activated a new sim and has a plan.20Views0likes0CommentsRe: Hello I ordered new esim but I still not get it
erwerwr_4214466 We are not Smarty staff, so we cannot check your account to see what has happened. You could start by checking that your address is correct in your account dashboard. Then you can web chat with Smarty Support to see if they can check.6Views0likes0CommentsRe: Very recently closed account / lost number
MarkT_645237 After 180 days of inactivity, you usually get the 40 day warning email/text and, from what you say, that seems to have happened. To test if your sim is still active with that number, could you get someone to ring it? That will test if it has not been deactivated. If you have written to Smarty, there isn't much else you can do - other than try to purchase a plan and see if it is accepted.9Views0likes0Comments