| How to reset a forgotten password |
What to do when you have forgotten your password. |
| How do I change my password? |
What to do to update/reset the password on your account. |
| Changing your email address |
Learn how to edit this information. |
| Changing your postal address |
Learn how to update your address if you move. |
| Validating changes to your account |
Learn how to verify any edits and why this is needed. |
| Your login details |
All about logging into your SMARTY account. |
| Your SMARTY account details |
Find out how to see or edit your account information. |
| Delivery reports and SMARTY |
How SMS delivery reports work with your SMARTY SIM. |
| Closing the account of someone who has died |
Here are your options for taking care of a deceased loved one's account. |
| Thinking of leaving? |
Get some help before you decide. |
| How do I leave SMARTY? |
Here’s how to close your SMARTY account and go to another network. |
| How do I delete my account? |
Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet. |
| Setting your plan up to automatically renew |
Learn why it's better to set your account up to auto renew. |
| What happens if your account isn't set up to auto-renew? |
What happens if your account isn't set up to auto-renew? |
| What happens if I don't renew my plan? |
What happens if I don't renew my plan? |
| How billing works with SMARTY |
There are a few payment options to choose from. |
| Billing cycles |
Find out when your monthly billing cycle starts and ends. |
| Topping up your account balance in store via PayPoint |
Learn how to top up your account in a retail store that supports PayPoint transactions. |
| About your account balance and money off |
What money off is, and how it helps you save cash. |
| How do I pause my plan? |
Here's how to stop your plan temporarily. |
| Dealing with failed payments |
If your payment fails, the SMARTY team can help. |
| VAT receipts and invoices |
VAT receipts and invoices |
| The SMARTY Active Card Check |
Find out what a card check is and why it needs to be done. |
| Business plans with SMARTY |
A word on business plans and having multiple SMARTY accounts. |
| 14 Day Money Back Guarantee |
Process your own cancellation. |
