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SMARTY Community Manager SMARTY Community Manager
SMARTY Community Manager

Here's all you need to know about our SIM cards.


I have not received my SIM card  What to do, when you have not received your SIM card. 
Changed your device and need a different SIM?  Learn how to continue using SMARTY with no interruptions. 
What to do if your SIM card gets lost or stolen  Order a new replacement SIM and we’ll block your lost SIM straight away. 
What is the default SIM PIN?  Find out the default PIN for your SMARTY SIM. 
My SIM is not working  Follow this checklist to diagnose and troubleshoot the issue you’re experiencing. 
Problems with sending text messages  Problems with sending text messages. 
How to get a PAC code  Looking to transfer your number across to SMARTY? 
Getting and using a PUK code  Forgotten your SIM PIN? No worries, it’s easily done. 
Device Support  Device Support. 
Nokia APN settings  How to set up internet on a Nokia device. 
Using SMARTY on your BlackBerry  Using SMARTY on your BlackBerry. 
Windows APN settings  How to set up the internet on a Windows device. 
Setting up the Internet on a Sony Xperia  Setting up the Internet on a Sony Xperia. 
Checking that your device is 3G or 4G  Find out whether your phone is 3G or 4G compatible. 
Importing contacts to a new phone  Find out how to transfer your data to a new device. 
Problems with your phone  If you've got issues with your phone, here's what to do. 
Technical issues with SMARTY  Here's what to do if you experience any technical problems. 
Version history
Last update:
‎12-05-2022 11:55 AM
Updated by: