| I have not received my SIM card |
What to do, when you have not received your SIM card. |
| Changed your device and need a different SIM? |
Learn how to continue using SMARTY with no interruptions. |
| What to do if your SIM card gets lost or stolen |
Order a new replacement SIM and we’ll block your lost SIM straight away. |
| What is the default SIM PIN? |
Find out the default PIN for your SMARTY SIM. |
| My SIM is not working |
Follow this checklist to diagnose and troubleshoot the issue you’re experiencing. |
| Problems with sending text messages |
Problems with sending text messages. |
| How to get a PAC code |
Looking to transfer your number across to SMARTY? |
| Getting and using a PUK code |
Forgotten your SIM PIN? No worries, it’s easily done. |
| Device Support |
Device Support. |
| Nokia APN settings |
How to set up internet on a Nokia device. |
| Using SMARTY on your BlackBerry |
Using SMARTY on your BlackBerry. |
| Windows APN settings |
How to set up the internet on a Windows device. |
| Setting up the Internet on a Sony Xperia |
Setting up the Internet on a Sony Xperia. |
| Checking that your device is 3G or 4G |
Find out whether your phone is 3G or 4G compatible. |
| Importing contacts to a new phone |
Find out how to transfer your data to a new device. |
| Problems with your phone |
If you've got issues with your phone, here's what to do. |
| Technical issues with SMARTY |
Here's what to do if you experience any technical problems. |
