Community

New customer

Just switched over and ticked all the boxes to keep my number. Now my account reads "awaiting number"  There's no help, not even a chat bot, having regrets already! that guy in the gym that recommended these clowns!  

Number not Change on iPhone after port

Hi everyone,    I am at my wits end - my partner and I recently switched to SMARTY and chose to keep our old numbers. We have had notification that the port was successful and our old numbers have transferred however within ‘Phone’ in iPhone settings...

Smarty have deactivated my number

I need help I transferred my long time number over to smarty 2 weeks ago and it was working  fine this morning they have transferred back to original SIM number which I did not want now resulting in my old number being no longer recognised how can I ...

No internet access on my newly ported phone. Please help

after porting fault

my ported number works calls but not messages tried altering the number stored in phone which shows the issued number but just goes back to it and won’t stay as my number also says in messages after changed the number there can’t be used for messages...

I changed to Smarty. I ported my old number which worked. However, it still shows a temp number.

SIM Card activated but no data

Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and  my phone says I'm on the smarty network and I have a full signal  but I have no mobile data to access the intern...

?

Before i had my sim was told to keep my EE one in until , the smarty one took over , ported my number and now sometimes as only the smarty sim in now , friends and family say it's not showing my old number it comes up with the number on the sim they ...

PAC code

Hello I want a PAC code. I keep sending PAC to 65075 but the reply is same Sorry, due to a system issue, we're unable to process your request. Please try again later, or log onto your account and try online or contact Customer Service.

Number not ported over

Why has my number not ported over

Smarty number

Hi I changed to smarty a few days ago. I transferred my old number over which when looking into settings I saw, but today I've since seen it's smartys number they gave me? Also I've had problems connecting to my internet last 2 days so I'm not sure i...

Can’t receive calls and no help on webchat

I got a sim for myself and my husband. We changed both of our number over from EE. When we did we could make calls but not receive them. Ive tried to contact webchat but i just get ‘we will look into it’ this is now going on 5 days. 

Smarty switch over

I have switched from Three to Smarty and even through my Smarty App says my old number when I call people the Smarty new number is coming up! Unfortunately, there is no way to contact Smarty just via email (they cannot call) so after three weeks and ...