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Extremely poor customer service

Myself and my wife switched to smarty 2 weeks ago and as of today my wife still does not have a sim and my sim although activated has had a message saying your number is being transferred for a week have sent the PAC code to the customer support team...

Problems with new SIM card.

I've activated a new SIM card and transferred an old phone number from BT.  This is to be used in a basic (non-smart) mobile for my mom and I've received confirmation from Smarty that the phone number has been transferred but I can only make Emergenc...

Resolved! One Time Passcodes

I’ve moved over from EE to Smarty. I got the text and email to say my original phone number had been ported over yesterday but I’ve not been able to receive any OTP’s from my bank and hence no access to my account. I’ve been told to wait, take SIM ca...

Move/port number to different SMARTY SIM

Hi, Can I port a number from one SMARTY SIM to another (have 2 plans and only want to keep one).  Or do I have to port out of the network to another PAYG SIM and then port back in??TIA, Ian.

MisterH by • SMARTY Pioneer
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  • 2 replies
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Not receiving calls

Hello I've just put my new sim card in today and ported my number over, some people have tried calling me but its going straight onto my voicemail and not ringing? What does this mean please

Old number transfer

Hello- my number still hasn’t been transferred. Smarty said by the end of 7/5/25 and now it’s saying by the end of 9/5/25? Thanks

Number reverted after six months

After six months using my smarty phone, it reverted to the original sim phone number, so my calls are going to a dead number, not the number I transferred to smarty six months ago and have been using. What’s going on?

Change

Hi, I've just started with Smarty and I've input my wife and my numbers the wrong way round. Wife's number against my name and visversa. Does anyone know how to correct this please?

2 numbers on 1 SIM?

I received my SMARTY SIM back in February and immediately arranged for my old phone number to be transferred for use on the new SIM, which is working, but, some of my friends are asking me if I have a new number because, when I call them, the SMARTY ...

Resolved! PAC code

Hi I’ve been sending a txt too  65075 with my Dob but just keep getting a reply that says  We received a switching request for this number which didn't pass our authentication checks. Please check the request and try again or log in to your account a...

I can't find the chat

I want to ask about when my old number will be transferred to my new Smarty SIM. I see lots of references to the Chat option, but I can't get it to initiate. It just brings up pre-written answers. So does anyone know how I get it to work? Or is there...

Resolved! New account porting issue and now no working mobile

Recently set up a new account for my wife and included her details to port over her existing number. Initially new sim was fine using the Smarty issued number. Was then advised on the 18th that port would take place on the 20th. On the 19th notice on...

Number Port

EE have held up my number port to Smarty, I have just manged to sort this out will EE. Will Smarty need a new PAC number, How do inform them that the delay by EE has been rectified. 

Sim card playing up

Hi,  I transferred my old number. Number was transferred. I was able to ring out and receive calls. Then it stopped working. Now i don't have the smarty images at top of phone. In the smarty app it says my number is being transferred and can still us...

EB1234 by • SMARTY Pioneer
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  • 1 replies
  • 0 kudos