Recently set up a new account for my wife and included her details to port over her existing number. Initially new sim was fine using the Smarty issued number. Was then advised on the 18th that port would take place on the 20th. On the 19th notice on...
Hi @SamiraK_2431901 ,We found the web chat absolutely useless as even if you get somebody to respond they will have you taking the sim in and out rebooting, sending you a new sim which is a waste of time as there was nothing wrong with the sim, etc. ...
I am so pleased to report that we have now at long last have a working mobile for my wife. I would like to thank @Matthew_SMARTY and @JJP2 for the helping identify where the problem originated from i.e. entering the PAC code when first ordering the s...
Thank you @Natalie_2037612 From reading through this chat and other chats in this community with the same experience it seems to stem from entering in the PAC code right at the outset when first setting up the account, as this is an option open to ne...
@Natalie_2037612 Can you confirm please that you have now seen the webchat. It is just that we notice that although Shyam is active the message has not been seen for 18 hours.
@Natalie_2037612 My wife has carried out your instruction as requested. I hope that we have done this correctly by mentioning your name and also adding into the webchat reply #Natalie_2037612. Please advise if weshould have done anything any differe...
