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Jaybird
SMARTY Commentator
Joined 16-07-2023
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Re: Port-In Delay
Phone port finally went through this afternoon after I took up my case with three or four of Smarty's webchat agents. They escalated my case after I badgered them yesterday citing technical issues on their end. Took a whole week. Good luck to anyone else doing number ports.15KViews1like2CommentsRe: Port-In Delay
I've been on Plusnet forums throughout this and they've been nothing but polite and helpful. I certainly don't get the impression that their teams are being lazy or 'not leading the dance' so to speak. They told me that if numbers are 'well-travelled' across different providers, which mine has been over the years I've had it, then each one needs to update their records to show that it's with the new provider, and this can take time. Most concise explanation I've had for days. I did contact Smarty chat again and was told to be patient as the number transferred during system downtime and they also have a higher volume of enquiries than normal, so that to me says it's mostly on Smarty's end. As is their responsibility according to ChalkyChap, too. My Plusnet sim has also stopped working so the account has officially been closed with little further trouble, and I'm officially using Smarty's sim but it still carries the wrong number. I managed to get my important call yesterday using other half's phone, but not exactly convenient. Ah well, at least I'm avoiding any possible spam calls while I wait. And ghosting all the people that nag me with an actual reason to do so, lol.15KViews0likes1CommentRe: Port-In Delay
I have read the house rules and I'm curious about your continued overreaction to my comment when it was a generalisation and nothing more. I can delete it if it upsets you so much. I'm sorry you seem to taken such personal offense to something that, frankly, isn't there. If my frustration over the situation is coming across as passive-aggressive to you then noted, but it's not aimed at any one person. So telling me to read the rules over something you see and something I didn't intend at all seems a little patronising. I really don't appreciate your lecturing and if you say I don't seem to like your comments, well I certainly don't now? Perhaps you should hold your own feelings accountable before you jump in pointing the finger at me for my broad statement. I realise now it could have been misread, as you've most certainly proven, and I'm sorry for that. But that doesn't mean I need to go reviewing my own responsibilities for my actions. Pot kettle black here as far as I'm concerned. Have a good day.15KViews0likes1CommentRe: Port-In Delay
I'm currently on their own Forum boards trying to glean more answers but, like usual, customers are stuck between what seems to be two companies pointing the finger at each other. I've been told it's both sides to blame at this point, so just going to sit back and watch what happens. Thanks for the information.15KViews0likes3CommentsRe: Port-In Delay
I'm sorry but maybe you're reading comments too closely? If I have to walk on eggshells around here it makes me just want to port my number straight out of Smarty and close my account. Far too much hassle already to be dealing with overtly-sensitive readers lecturing that my port delay concerns can 'cause offense'.15KViews1like3CommentsRe: Port-In Delay
Thank you Chalkychap, that's good to know even if it's a last port of call for myself. (Only 'port' I've got right now I suppose given the situation.) I have an important phone call due tomorrow so needless to say I hope this gets fixed very soon. If not I might go chasing for a goodwill gesture, because not being able to provide a reason for the delay is not exactly a good start for a new customer. I'll keep everyone posted with what happens in case others fall prey to the same issue. It just helps to be heard and to see what happens, rather than be told 'you're one of the few exceptions'. 😐15KViews0likes1CommentRe: Port-In Delay
I understand things can go wrong on occasion and of course we all make mistakes, but can't say I'm feeling very reassured here. My webchat agent has also apparently decided to go offline given I've been waiting for a response to a simple question for over 12 minutes now, and the green 'active' spot over his profile picture has now disappeared. Still no further information.15KViews0likes4CommentsPort-In Delay
Received an email saying there's been a delay in transferring my number over from Plusnet to Smarty. I've contacted the webchat team and I'm waiting for a reply at current, but in general what happens in these situations? What kind of compensation is involved? I'm getting quite anxious now after reading this topic https://community.smarty.co.uk/t5/chats-hacks/sim-transfer-went-wrong-and-support-keeps-fobbing-me-off/td-p/11170 where this poor member, also transferring over from Plusnet, had their number LOST. And anyone who's had the same phone number for the last 20 years or so can imagine what an absolutely terrifying thought that must be. Needless to say, not off to a good start.Solved15KViews0likes23Comments