Received an email saying there's been a delay in transferring my number over from Plusnet to Smarty. I've contacted the webchat team and I'm waiting for a reply at current, but in general what happens in these situations? What kind of compensation is...
Hello, new to the Smarty crew. Couple of quick questions:1. I bought a £10/30GB data Sim. Once activated, can I use it until the month is up then downgrade to a cheaper data plan? (And can I cancel auto-renewal if it tries to keep the £10/30GB plan r...
I was told technical issues recently by Smarty support agents. See my whole thread for details: https://community.smarty.co.uk/t5/chats-hacks/port-in-delay/td-p/11355Hope you get your own port sorted out soon.
Phone port finally went through this afternoon after I took up my case with three or four of Smarty's webchat agents. They escalated my case after I badgered them yesterday citing technical issues on their end. Took a whole week. Good luck to anyone ...
I've been on Plusnet forums throughout this and they've been nothing but polite and helpful. I certainly don't get the impression that their teams are being lazy or 'not leading the dance' so to speak. They told me that if numbers are 'well-travelled...
I have read the house rules and I'm curious about your continued overreaction to my comment when it was a generalisation and nothing more. I can delete it if it upsets you so much. I'm sorry you seem to taken such personal offense to something that, ...
I'm currently on their own Forum boards trying to glean more answers but, like usual, customers are stuck between what seems to be two companies pointing the finger at each other. I've been told it's both sides to blame at this point, so just going t...
