customer support
254 TopicsNew sim cards do they match the number on account before activation
Hi, I have ordered 2 sim cards from seperate 'new' accounts for 2 different phones. I'm now worried that I won't be able to work out what sim card is for what account. Is the phone number that's appearing on the account assigned to the sim card before activation? Or once I've inputted the serial number and the sim is activated it then gets assigned the phone number that's currently showing on the account? I don't want to break the sim cards up into certain sizes and it not be correct as both phones take different sizes. Thankyou16Views0likes2CommentsWanting to keep my number active while going abroad
Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks!Solved1.8KViews0likes7CommentsAccess to data abroad
Hi folks :) I've been in Portugal for a while and run a phone with a PT sim as well as a phone with the uk Smarty sim. I hardly use the uk one and it used to work fine but lately it just won't access data via the local network. The plan is unlimited so I've not exceeded that. It's inconvenient, any suggestions? Thanks.Solved123Views0likes5CommentsMiFi malarkey
Greetings fellow customers, I am a newby to MiFi, however, I need need a temporary WiFi connection whilst living elsewhere for about a month. I have unlimited text/calls and 60Gb a month Smarty on my mobile. How do the plans work? Can use my existing sim or have to purchase a data sim? Alternatively, do I tether the phone? The group plan appears expensive for my needs. I'd be grateful for any jargon-free suggestions please!Solved91Views0likes3CommentsApple App “LINE”
I can’t seem to get my mobile number to verify on this app, it states that the region “United Kingdom” is not supported, but I know I have had line before , could it be blocked because I’m on smarty. Just like on some websites it doesn’t allow you to pay for things like (competitions etc)35Views0likes2CommentsNot so "smarty" more possibly "pants"
First this chat and site is moderate not friendly at all.second can't access answer phone for messages just rings and rings then comes up service unavailable! What's that crap tried all sorts to fix but nowt works.getting in to ouch is as difficult and pointless as asking a politician to answer honestly or only declare valid expenses .not sure want to stop here either . Why are today's companies customer service so inept and useless116Views0likes5CommentsWhy is my payment no longer shown as a direct debit on my bank statement?
I changed the card which I use to pay for my monthly renewable plan and when it processed through my bank, it was no longer shown as a direct debit but a purchase. Until I made the chamge of card details, it has always shown as a direct debit. As such, it's broken my banking criteria rules. Why has this happened?Solved81Views0likes3CommentsNetwork Failure
Since Friday 2-Oct where I live Perton W-ton) I have had practically no service, phone calls texts & data! No explanation has been given as to what is going on other that some vague reference to maintenance (We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.) This applies to Smarty and Three but not apparently Vodaphone whose service remains just fine. I have had two accounts with you for well over five years and feel very disrespected by the failure to explain what is going on. Why won't any one explain what is going on or should I leave Smarty (three) I have spent over an hour trying to get this published!116Views0likes3CommentsPhone number not completely changed over
Ive been with smarty for over a month now and my phone number has not changed over completely. I am currently using my own phone number as it did migrate over but when i send someone an sms message they receive it from the smarty sim card number and dont know who i am. When they send me a message it comes through fine and if i ring the smarty sim number it is not recognised. How do i get my original phone number to show up to receiptients on an sms.73Views0likes1CommentAbout to leave Smarty!!
I’ve been with this provider for less than a month and it’s a joke !! The bot asks same question over and over I want to remove adult restrictions and ive more chance growing a new Dozens of verification attempts Money taken from account and still keeps telling to to verify yet no one with a pulse to sort this out224Views0likes5Comments