No service and told lies by smarty Rubbish!
Im sick to death of trying to tell the idiots at smarty that i have no service, and getting back lies, such as telling me I've renewed when i had, th3n no service in my area, when the smarty system said there was. I've been with smarty for about 6 years - but on this occasion i am sick!
I would like to thank Smarty and their colleague Ritesh
I've have just had the most amazing experience with Ritesh (a Smarty Customer Care Expert). Ritesh was so understanding, helpful and kind and made the communication with Smarty really easy. Smarty should be delighted that Ritesh is part of their Customer Care team - an absolute credit to Smarty.
Dre 806
It’s currently 12:53pm 29/4/2026. I haven’t been able to make or receive a single call for over 24 hours. All my phone settings are as they should be, I have even put my sim into another phone and same issue.. This is a constant issue with UC Smarty. My data is working fine and I can make calls through WhatsApp, FaceTime, and other apps that use WiFi or internet to make calls. However, when people call my phone it says my number is no longer available. I have serious calls I need to make that I cannot. I am also waiting for important calls which can lead to legal repercussions if I’m am unable to speak to the person attempting to contact me. There is no way to contact anyone from smarty, no way to get a response from a real person as opposed to a BOT or AI and as usual there is NOT ONE SINGLE PERSON WHO HAS BEEN GIVE A SOLUTION for similar issues. How will this problem be fixed. When will it be fixed. Will I receive any repayments for not being provided with a service I am paying for?
Group Plan Chaos
Hello, I ordered a new sim through mix n match group plan so i could use mobile broadband as my home internet is not great. I paid £18 for unlimited data, waited for the sim, got the sim, and it says ‘awaiting number assignment’ after trying to follow instructions on activation. I thought id be able to activate, put sim in the router and go! Ive been a customer for over 5 years, and the customer service has been bad this evening to the point i’m in tears. One representative told me that I have got a replacement sim instead of the original one (????) and another told me I was using a bonus sim instead of the main sim, but then told me bonus sims don’t work with group plans? so contradicted themselves? And someone else I was going round in circles. Last person tried to order me a replacement but said he wasn’t able to and had to refer me to the ‘backend team’. Not one person could tell me how long it would be for assignment of number to take place, even though it was a data only sim? Im at my wits end now and considering leaving after 5 years because i’ve been round in circles on chat, paid £18 for a simcard that won’t work and not really any clearer for sorting it out. Has anyone else had similar issues? They wouldn’t cancel it for me on chat before trying the backend team. Any help is appreciated. I just want my internet up and running! Jess