Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?
Excessive Data Use
two strange things have happened - firstly 5g reception at home went from a few megabits to nearly 1000 on Sunday and suddenly I appear to have used around 10 gig of data in three days whereas prior to this I appear to have used 2 or 3 gig a month. Can somebody investigate this pleasePOOR SIGNAL
Calls don’t connect, I repeatedly try making calls and it’s silent. Doesn’t matter who it’s to. iMessages fail to deliver. I often have zero bars. One bar mostly. This has been constant for 2 months. I’m in Harrogate area. I have my elderly mum on a Smarty plan (in Derbyshire) and she’s unable to make calls or send texts most days. My father and my daughter are also with Smarty and struggling but have WiFi so it’s not as noticeable. We are all considering swapping to another network with more reliable service. Firstly I’d like to check if there’s anything can be done about this.
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
Attempting to contact customer support
At least through the smarty app, all my attempts to contact customer support have been met with error messages and more specifically, "429TooManyRequests" blocks. Is there something going on with the server or is it being throttled by an inundation of user requests? I need to speak to someone about lifting adult content restrictions as I don't have a credit card to complete the process via the app.
Internet drops out post port
I think I need to check my SIM/data provisioning and PDP/data-session configuration, and whether there is a network fault affecting my serving cell? My Moto G55 registers as 4G/4G+ and reports ‘Connected’ and ‘In service’, but mobile data intermittently stops completely. 5G preferred also fails to establish a connection. Network resets, APN checks and airplane mode have not resolved it.” this is after a port from Giffgaff. Just awful serviceChanging Email address (but is already used by me)
Hello, can someone help please? I have come back to SMARTY after a brief and unhappy stint with another Cell/Mobile network provider. However, to come back to SMARTY I have had to use my work email address - this is not ideal. I have attempted to use my personal email address - however, the SMARTY system says it is already in use (yes by me). I logged into SMARTY account via my personal email address and it says "account closed". What can I do? I would like to use my personal email to manage my account - but it seems not possible. Any help would be appreciated Cheers AJ
Change of plan from data only to the one with calls and messages
Hello, I recently bought a data plan with a physical card but i need a phone number. How can i change my plan from data only to a standard "Unlimited calls and messages + data"? I'd be really thankful for any help because I can't find any solution for this problem.