SIM disconnected
This has happened across two phones And across e sim and physical Sims. I can be in an area I know has signal Not overly crowded or built up etc Then suddenly a ! Will appear next to my signal bar While it still claims to have 4 or 5 g signal But I don't have any signal I have to go into my phones settings and switch the SIM on and off again to get it to work. Never run out of data etc anyone else have this issue or just me ? Getting frustrating having to do this daily now
Possible Split Port
Pretty sure I've got a case of bad / split port. Dashboard still shows the number for the SIM I was sent. Transfer has been delayed but dashboard still shows yesterday's date for completion. My old provider says porting complete, but I can only make calls and not receive them (other than from those on the SMARTY network) on any number (temporary or my current / original). Interestingly when I check my phone, it has my current number and if I make a call, it shows with the correct (current) number. I've not had a text or email saying porting has been completed and after raising a query via the chat, the front line support can only say its 'been escalated' and to wait a further 24-48hours (which will now presumably after the weekend as I guess 'that' team doesn't work over the weekends). Starting to feel like I've made a mistake joining SMARTY as the front line (chat) support team seem very limited in what they can help with.Sony Xperia V IV compatibility
I've just switched over to Smarty from BT mobile. Using an unlocked Sony Xperia V IV . It seems this phone is not compatible with Smarty WiFi calling or VoLTE ? Additionally I am unable to get any incoming voice calls - they all go direct to vmail. I can make outgoing voice calls ok and have a good signal -105dBm and 4G. Does anyone have any success with Sony Xperia and Smarty.. ?
Possible Split Port
Pretty sure my partner (who cant post here because the verification email doesn't work has got a case of bad / split port. Dashboard still shows the number for the SIM she was sent. Transfer has been delayed but dashboard still shows last weeks date for completion. Her old provider says porting complete, but she can only make calls and not receive them (other than from those on the SMARTY network) on any number (temporary or my current / original). Interestingly when we check the phone, it has her current number and if she makes a call, it shows with the correct (current) number. Not had a text or email saying porting has been completed and after raising a query via the chat, the front line support can only say its 'been escalated' and to wait a further 3-5 working days which is pretty poor form (especially as cant access banking / finance apps because the OTP doesn't work). Starting to feel like joining SMARTY was a big mistake as the front line (chat) support seem very limited in what they can help with.
Unable to switch phone number
I have 2 active Smarty SIMs and I now wish to change the phone number on one of them, however, when I log onto my dashboard it only records the number of the other phone that I do not wish to change. I now have a PAC number but seem unable to proceed with the switch. Can someone please explain a way forward on this as I also seem unable to work out how to actually speak to someone on the phone or via web-chat. Thanks, Peter.
I am regret purchase this line
I has this line on 2rd March, with plan of 40gb of £17 monthly, l cannot able to use the data for once, because it my second line. I try to chat for help to change my plan or cancel. Not through. I am cancel the subscription on my account, can anyone help how to reach the customer care service. Please
