App says account closed
Joined Smarty last week & number ported over on 18th. Had a problem tonight with making & receiving calls & when I logged into the app it says my account is closed. Got the calls situation sorted by web chat (had to turn off Wi-Fi calling) & it was suggested I delete & reinstate the app. Have done this & it still says account closed. Only joined & paid on the 13th November!
Problems on iPhone 14, not receiving calls.
Problem with iPhone 14. Wife can make calls from her iPhone 14 OK. But when someone tries to phone her they hear 3 bleeps them silence. Apple have run diagnostics on phone and it is OK, Apple have also checked the settings on her phone and carried out a network setting reset, still unable to receive calls! Any ideas of cause of problem please?Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.
Unable to login to Android app
Had the app installed on my Pixel 8 for a long time, and not changed username/password. Can login to dashboard on web browser, but no matter how many times I try to login with the app, it won't accept my (checked) details. App version 2.0.1, last update 11 Nov 2025. Has anyone else found the same recently? Or is it just me?
Bad Smarty signal issues
For the last 24 hours my signal just cuts off, the signal displays a !, then an x with empty signal bar. I have to keep going in and out of aeroplane mode, the signal comes back for about 1 minutes then it cuts out again. I have unlimited data and not had this problem before. Any help, thanks
Group Plan Discount Help
Hi everyone! 👋 I’ve just joined Smarty and recently created a group – I’m the admin. I’ve invited my friend to join via my referral link, and we’re just waiting for his SIM to arrive. Once it’s activated, he’ll be joining the group. I’m a bit confused about how the discounts work though. It’ll be a mix and match setup, as he uses more data than me. My plan is £6 for 10GB, and his will be £8 for 50GB. Willl he be the only one who gets the 10% discount, or do both of us get it once he joins the group? Just want to make sure I’ve understood it right before his SIM arrives. Thanks!Joining Smarty
Hello-I got two smarty Sims for my teenage children some time ago and another for my wife last year. I am with another provider. I have decided that I would like to move to Smarty but my current Smarty account has my son's SIM linked up with my name and email address. When I sign in, I have to ask him for the access code sent to his number. How can I painlessly join smarty with my existing number ? Thanks
