Invalid sim
Hello is there any chance I can change my sim to an eSIM and it’s constantly disconnecting, its worrying me now as I use my phone for emergency phone calls and it’s just disconnecting and saying ‘no service’ and ‘no sim’ - spontaneously, and getting worse. I have checked sim in other phones it’s not working and also really want to keep my number. Please resolve me - thanks
Help please
Please can someone help me. I bought a £5 add on on Tuesday 8 September to last me until my new data started today. The payment was taken from my account but I was unable to use that data, I was only able to call etc when connected to WIFI. I have been emailing your customer service support and yesterday they told me to take SIM out and turn of phone and turn back on to see if it worked. My SIM card is not recognised now and my phone for some reason had revered back to old Tesco provider. This is all very frustrating as I’m unable to use the phone and my new data had stated today! Please can you look into this as a matter of urgency. thank you
Web Filters
Has any one run into an issue with Microsoft authorisation on a Mac tethered/hot-spot to my phone (with a Smarty plan)? Due to OpenReach being rubbish and cancelling my previous broadband installation several times, I've been using this setup at home for about 6 weeks. This morning however none of the MS apps would authorise: login.microsoftonline.com errors (with a TLS alert 49). Other sites (login.windows.net) return a 302 - not a TLS error. My Phone works fine, just my tethered Mac. I turned on Cloudflares 1.1.1.1 Warp VPN thingy on the phone, and the Mac started working fine. Of all the sites/app I visit that the MS authentication was the only one broken for me. I can only assume Three (possibly Smarty, but doubtful) has broken it somehow, presumably some webfilter, which it can't apply when using a VPN. Anyway, if you have this problem then perhaps try using a VPN on a phone (took ages to work this out!).
Jimbo
Just recently taken up Smarty free offer of 40GB extra date, since I did my phone will only make calls on WiFi spent hours talking to support tried everything even sent out new sim card still no use phone sees the tower but when trying to connect just reports "unable to connect to network". The sim card works fine in my old phone so can only assume they have somehow locked me out during the package update anyone had a similar issue?
Just joined...just leaving
Switched over from ID mobile about 1 week ago and since then have no connection at all. I can connect to Wifi and make wifi calls, but when out and about the Sim shows no connection and and excalamation over my Pixel 9 Signal status. Obviously I've checked my APN details against those supplied, restarted, ejected and reinserted SIM...nothing.
Dishonest SMS after requesting PAC
I requested a PAC for a number in my group. It was duly received and all seemed well. I then received an SMS message that opened with the words "Ooops something has gone wrong..." and requesting I contact customer service support. I did so and the representative confirmed (a) that everything was in order and that (b) such SMS messages were sent to encourage a discussion about alternatives to leaving. Nothing wrong with trying to retain customers but using plain dishonesty and deceit is unacceptable.
