customer support
156 TopicsAnyone else not registering on network in Falmouth?
For the past two days my phone is not registering my sim card onto the network in Falmouth? Service status just keeps saying there is a signifigant issue in the area and will be fixed as soon as possible! Not exactly the reliable service I was expecting and the info is vague. If anyone has any idea what the issue is and a ETA on a fix I would be most grateful. Oddly I get full bar signal.....so it is not a signal issue.....and looking at the data returned from the handshake it seems my Smarty Sim is failing authorisation? Thankfully I have access to wifi calling at home, however I would like to know what the issue is and when it will be resolved by.9Views0likes1CommentURGENT: Technical Error Blocking PAC Code - Manual Request
I am posting here because both the SMS (65075) and the online dashboard are returning errors, preventing me from obtaining my PAC code. This is a direct violation of Ofcom’s "Auto-Switching" regulations. Under Ofcom General Condition C6, you are legally required to provide my PAC code within 2 hours of a request. Your technical failures do not exempt you from this obligation. I demand an immediate manual intervention from a support agent to provide my PAC code. I am leaving your network because the SIM card is not compatible with my tablet. Provide the correct contact email or have an agent contact me immediately. This matter is now an official complaint.10Views0likes1CommentPAC Code - SMS ERROR
I want to receive my PAC code from you. When I send the SMS, I receive an error. I am leaving your network because you do not allow me to use this SIM card in my tablet. I am extremely disappointed! You are preventing me from receiving my PAC code. I keep receiving an error message every time I try, which is unacceptable. Please provide my PAC code immediately.12Views0likes2CommentsWiFi Calling Not Working
Google Pixel 9 Pro (fully updated) My WiFi calling isn't working. I'm connected to WiFi but if I put my phone into aeroplane mode (while still connected to WiFi) and try to make a call it comes up with a message saying "turn off aeroplane mode or connect to a WiFi network to make calls". WiFi is working fine and has been rebooted. Have this issue on any WiFi network (I'm with BT, my parents are with Virgin and I have the issue at both places). Anyone else having issues?46Views0likes2CommentsHelp Needed with my new eSim.
I’ve just recenty joined Smarty and have an eSim. Now when I’m away from home and my wifi I’m unable to use some of my apps or brows the web. I’m receiving a notification telling me I have no internet connection! This is not what I expected from using a Smarty sim. i also now have 2 mobile numbers which I do not want, a primary and personal one. i’m very disappointed in my new Smarty sim and wishing I hadn’t moved from my previous provider. Can anyone advise me please?35Views0likes2CommentsSOMEONE please help
I'm SOOO confused... so my data doesn't work when WiFi is not avaliable. I have the correct settings activated. The sim is new and Smarty mobile are in the process of transferring my old Vodafone number to this provider. I'm not sure if this makes a difference. I bought the sim paying £18 for the unlimited everything and yet I have this problem with my data. Can anyone help. Thank18Views0likes2CommentsHow to reactivate old sim?
I desperately need to re activate my Smarty account (I am returning to the Uk after living abroad). I have an old sim but it was deactivated due to lack of use - how can I re register with my old number, hopefully before returning in a few weeks time. (Am having to use a different email add as old blueyonder one no longer works!) Louise H-SSolved25Views0likes1CommentStarting a new group
I am trying to move my and three family members' mobile numbers across to Smarty, and set up a new group plan. I have registered my own account, and I was able to add in one of the numbers to a group, but now when I try to add the other two numbers it is telling me: Your plan is currently inactive. You must activate your plan before adding group members. How do I activate the plan? (And why could I add one number, but not the others?)Solved21Views0likes1CommentUnable to make calls
Hello, please help!!! I don't make calls very often so thought it was a service issue but I have good signal and 4G, and texts come through fine. Sometimes I can receive calls but I have had SMARTY since September 2025 and haven't been able to make any. I don't use whatsapp or instagram or anything on this phone, only texts and calls (well receive them as I can't make them). I also use the safari app but it's been very temperamental and I thought perhaps because I have an old phone (iPhone 5S) but surely calls would work?! And I have 4G?! When I try to call mobile or landline numbers, and even voicemail, it comes up that it is calling but then is silent with no beeps or anything and doesn't go through. I have voicemails that I can't listen to and need to ring the doctors but I can't!!! I'm paying for data and calls and texts which I haven't been able to use... please can you help fix this issue as I'm paying for a service that I am not receiving.54Views0likes3Comments