Very poor indoor signal at home
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do anything and speeds are in kilobytes. I have complained multiple times to the Customer Services team, but they keep saying that there is some unplanned maintenance. However, this has been going on for the last few months. I have tried all the techniques like resetting my phone, resetting network, settings, et cetera. The customer service team is not helpful, at least they should offer me some sort of discount For the fact that I am not able to use the services in My Home.Let’s clear up SMS shortcodes – here’s what you need to know.
SMS Shortcodes are now live on SMARTY — something customers have been asking for, and we’re really pleased to have delivered. As with anything new, we know there can be a bit of a learning curve, so we want to clear up some early questions and confusion that have come through since launch. SMS Shortcodes are special numbers (usually five digits) used to access services outside your usual plan — things like voting on TV shows, entering competitions, or donating to charity. Some are free, and some are chargeable — it’s shortcode dependent. To use chargeable ones, you’ll need an out-of-plan add-on with enough balance to cover the full cost. That full cost can include two parts: The cost of the service itself (e.g. £2.50 for a competition or £10 to donate to a charity), and A standard network rate charge (usually around 15p), which — like all networks — isn’t included in your plan. So, if an SMS shortcode service costs £10 plus the 15p standard charge, you’d need at least £10.15 in out-of-plan balance for it to go through. A quick note on pricing: SMARTY doesn’t set these charges — they’re set by the companies that run the services. We simply pass the cost on, so our customers can access them if they choose to. Now that we’ve opened things up to support all SMS shortcodes, some customers may start receiving messages from services they’ve previously signed up to. If there’s not enough balance to receive the message, we’ll send you a quick heads-up letting you know it couldn’t be delivered. If you want to stop messages from a service, the easiest way is to reply with STOP or STOP ALL to the SMS shortcode. (Just a heads-up — you may be charged to send that SMS.) If that doesn’t work, no problem — just pop the shortcode into our shortcode checker to find the provider and their contact details so you can reach out directly. To make things easier, we’ve also created a Help & Support article with more info, worked examples, and guidance to help you stay in control. SMS Shortcodes on SMARTY work just like they do on other UK networks — no SMARTY-specific rules, just something new we’ve added because you asked for it. Any questions? Drop them below — or check out the guide for everything in one place. Team SMARTY
"Sorry you've not been given access to this service"
Is there any compensation schemes running for this error? I'm left unable to make calls on my own number, this is getting ridiculous now! I have checked my payment history and all seems to be normal, so frustrating! FYI some numbers do work but most are failing, please be Smarty about this and fix your issues asap ffs
Poor network coverage (network status) - new joiner
Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm suffering from very low levels of connectivity and the phone is constantly connecting to Wifi Call. I've done the usual checks (clean/reinsert SIM, try another device, airplane mode etc) and it persists. I can see from searching on here this is an issue affecting other users, and the network status page provides a rather unhelpful generic message about work taking place but without any timescales. Chatting to Smarty support didn't help today. Does anything knowledgable about Smarty on here perhaps have any other suggestions I could look at before I consider ditching Smarty and moving to another provider? I like the ethos and the initial customer engagement was great, but ultimately I need a phone service that works. (iPhone XS Max running IOS17) Thanks.
Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.
