I need a smarty contact number I want to call you as soon as possible
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
Hey
Hi does anyone know if their is a Contact Number I can talk to a real person for advice instead one of your Bots, Please Smarty🙂
Welcome to the Smarty customer forum, we are mostly customers of Smarty, just like you.
I've put some information from Smartys help articles, that may help. Unfortunately there is no telephone number available for us to call.
Smarty Agents (human) are available by between 8am and 8pm.
If you have a disability, it might be worth looking at "Accessibility" help articles and see what is available.
If you require customer support please contact us in the first instance using our web chat at http://smarty.co.uk, or alternatively you can email us at team@smarty.co.uk
Click this icon to launch a web chat in the bottom right of your screen.
Chat to our SMARTY bot 24/7, or our customer support team are available daily from 8am – 8pm to assist.
Most unprofessional customer service from Indian agent, one issue needs to explain 100 times. Since Thursday morning 12 Sep 2024 I can't make or receive calls but data working properly and this little thing those agents don't want to listen/understand. Never trust to smarty agents, should be UK help line with UK customers services.
How do you talk to customer service. This bot is rubbish??
Unfortunately JeetenC_2689690, that's not an option SMARTY Mobile provide.
SMARTY help & support is online only.
You can chat online to an advisor from https://smarty.co.uk/contact.
Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.
Jennifer-675299 In short, there is no direct number. Smarty keep costs down by using chat (you should be dealing with a person and not a bot).
The alternative is an email: https://smarty.co.uk/contact
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
I have an ongoing account but I'm now being told that I'm no longer connected
Hi have you got any contact number for free smarty SIM
Shafina_2725640 Smarty does not have a telephone contact number. Everything is via web contact to keep costs down.
Thank you. I have a SMARTY data sim
I now want to transfer a new sim that you have sent me to my mobile phone I have the port number from EE but when I go into my account it wants to transfer my data number. I want the new sim transferred
'Digital first' is smarty's way of saying we only care about your cash, we don't care about humans. Smarty is owned by CK Hutchison Holdings Limited, based in Hong Kong, and who also own UK Power Networks, Northern Gas Networks, Northumbrian Water Group, Park 'N Fly Airport Parking and Wales & West Utilities. The company made around £3 billion profit in 2023.
KT101 I'm not really sure what point you are making here.
Smarty offer a product - a no-frills product - at a reasonable price. If you want that product, you need to accept that there is no customer service agent at the end of a phone line because that costs more to provide.
Pretty much all companies are owned by owners who are in it to make money - it's called business.
I don't believe that they set themselves to be an altruistic organisation. for that, you may want to look at Charities and I don't see any running mobile networks.
Are you suggesting that companies such as EE or Vodafone run for the greater good of mankind?
MSF I'm old enough to remember the first generation of cellular networks in this country, where you would pay a £35 connection fee plus £15-£20 a month, and that monthly fee included nothing - outgoing calls were extra.
These days you can get pretty much unlimited everything for about the same price (in fact for considerably less when you take inflation into account) from a provider like Smarty, and still some folks aren't satisfied 🤦🏻♂️
Arrived in dSpain badly disabled have data and texts but can't make calls need urgent help have neurological condition hard to type
Number
Gurveer_2425954 What number would you like?"
I have activated my sim but i didnt give my pac number i want to keep my number what do i do?
MuniraA_1414465 You can do that within your Account Dashboard. It gives you the chance to put in the PAC from previous network: https://smarty.co.uk/dashboard/settings/phone-number
Please can you help
ShawniP_3082657 What do you need help with?
Going on holiday can’t get my roaming to change on my phone help go tomorrow
HelenAr_2223156 Firstly read the Smarty help article on this. Turn on roaming in your phone mobile data settings and ensure that APN is correct as the articles explain.
My old number has t transferred to my new smarty SIM card and a pac code was given
PennyBa_3136668 Can you tell us what the problem is then? If you gave a PAC code from your old network, then you expect it to move to your new Smarty sim - no?
How do i get another sim card for my other phone
DenisLo_1650491 Order one from the website or buy one in a shop if more convenient.
3 days i go my phone calling in and out not working whats problam iam not happy this sirvice not responce not pcustomer sirvice contect number what can i di if you not do anything then iam leve smarty iam gon any moor contrect iam fedup
MAHBOOB_2491697 The thing is that we are customers just like you.
While I understand that you are not happy with the service from Smarty, there isn't anything we can do about it.
If you need a number to call, then you will need to choose one of the more expensive networks that offer it. smarty keep prices down by using web chat plus some email.
