Forum Discussion
Contact number
I need a smarty contact number I want to call you as soon as possible
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
Hey
140 Replies
Hi there how do I order the unlimited sim card
MarieHu_1710198 From here: https://smarty.co.uk/all-plans
I want a new number
TuncNed_2298760 In that case, you will need to contact Smarty Support via web chat to ask for one and explain why you need it.
We are forum members - customers like you - so we cannot arrange that for you.
Hi received a call offering monthly payment reduction. Is this a scam as wanted my bank details
JamesCollins777 It does sound like a scam. Why would Smarty need your bank details? Don't you already have a payment method recorded in your account?
If they really, really wanted to give you a deal, they could simply offer you a Smarty plan at a special price - but then they do that on the website all the time anyway!
If you get such a call and are concerned you could either:1. Hang up and not even bother 2. If you can be bothered, ask them details about your account that they should already know e.g. "what plan am I on now?"
I already bought smarty sim at argos and want it to activate please help me
William_3512665 Then you should find the answer here: https://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop-or-other-online-supplier
I don't have service anywhere I haven't has it for months yet you take out the bill there is no way to complain or get in contact this is ridiculous and I want a refund for all the months I haven't had good serve
shehnaz_2341517 You are NOT writing to Smarty here - we are customers on the Community Forum.
Why have you paid for months without any service?
Of course you can contact the company - see the bottom of this Forum page - "Contact Us"
I can not read need to talk to someone
Lorrain_2939909 Then this network may not be suitable for your needs. (Not sure if you can read this though)
007466224777
MirelHu_2281267 I don't know what that number is, but I hope that you have not put personal information on this public site because it helps scammers to steal identities.
I would like to cancel my contract I didn't still receive my card..I have made mistake I would like to stay with my old SIM provider
BeataHa_3468845 There is no contact as such. If you make sure that the auto-renew box in your Account Dashboard is not ticked then you will not be buying any more plans.
If you want a refund (if you already paid for a plan) then you need to web chat with Smarty Support to ask for it within 14 days.
I'm assuming that you never activated sim, but if you did then after 220 days your Smarty sim will be deactivated through lack of use. (They will email a reminder at 180 days)
If you did not give Smarty a PAC code from the old provider, then your number will stay where it was.
My number 077476954807
I paid unlimited after yesterday I need available my sim please help me because I can’t speak English
DawitMe_3460835 You need to web chat with Smarty support team for help.
We are not Smarty staff on this forum.
My mobile number is 07860 632929, but I cannot receive calls on my Iphone unless it via WhatsApp on the saem mobil number or you can try my land line (020 8428 2888).
Please call ASP
sesssigr_680672 You are not writing to Smarty here - this is there Community Forum and we are customers like you.
To protect your identity, you should never post personal details like phone numbers - the scammers out there may be waiting!
You need to contact Smarty Support view chat.
Have you checked Network Status where you are?
