customer support
242 TopicsAbout to leave Smarty!!
I’ve been with this provider for less than a month and it’s a joke !! The bot asks same question over and over I want to remove adult restrictions and ive more chance growing a new Dozens of verification attempts Money taken from account and still keeps telling to to verify yet no one with a pulse to sort this out168Views0likes5CommentsQuite possibly the worst network I've ever used in the UK
This network is legit the worst network I've ever used I have to constantly toggle airplane mode to reset the connection how are you charging for non existent internet I live in the Worcestershire District and your service is abysmal constant disconnects when I took a trip to Scarborough you literally have 0 service there too lol but it doesn't matter where I am in the UK your service is absolutely terrible I am also with three broadband and they are much better than you and your both the same thing almost 😂 it's honestly time I leave I been with you for a year because I don't switch to pay more but at this point I feel like I'm paying for nothing anyways is that why prices are unbeatable because your service is unbearable? Doesn't matter what phone I use where I am on the UK your service will always remain the poorest weakest network I've ever used think it's time your CEO builds more towers lol I don't know just brainstorming ha . Either 3 things are happening to me Your throttling my connection Your service is just over capacity which shouldn't be the consumer that suffers Or your network is basically trash 🗑️35Views0likes0CommentsWanting to keep my number active while going abroad
Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks!Solved1.7KViews0likes5CommentsWi-Fi access continual issues
I make no changes to the location of my portable modem with my unlimited data SIM. It has been working fine for years until recently. It keeps failing to work. I am unable to access any WiFi and have to keep tapping into my phone data. What is going on? Can anyone advise please?121Views0likes4CommentsCannot connect to Smarty network after IOS27 upgrade
I updated my iPhone to IOS27 this afternoon. Ever since I cannot connect to the Smarty mobile network. It could be weeks before a patch release comes from Apple. Does Smarty have any settings I need to change to allow me to reconnect? Thank you.241Views0likes5CommentsInvalid sim
Hello is there any chance I can change my sim to an eSIM and it’s constantly disconnecting, its worrying me now as I use my phone for emergency phone calls and it’s just disconnecting and saying ‘no service’ and ‘no sim’ - spontaneously, and getting worse. I have checked sim in other phones it’s not working and also really want to keep my number. Please resolve me - thanks43Views0likes1Comment