Changing Email address (but is already used by me)
Hello, can someone help please? I have come back to SMARTY after a brief and unhappy stint with another Cell/Mobile network provider. However, to come back to SMARTY I have had to use my work email address - this is not ideal. I have attempted to use my personal email address - however, the SMARTY system says it is already in use (yes by me). I logged into SMARTY account via my personal email address and it says "account closed". What can I do? I would like to use my personal email to manage my account - but it seems not possible. Any help would be appreciated Cheers AJ
Change of plan from data only to the one with calls and messages
Hello, I recently bought a data plan with a physical card but i need a phone number. How can i change my plan from data only to a standard "Unlimited calls and messages + data"? I'd be really thankful for any help because I can't find any solution for this problem.
Poor customer service
I ordered two 'bonus' sims, one for my mother and one for another friend. The sim for mother was to go to her address and the other to me. Despite my account saying I had now used up my monthly allotment of postal sims no dispatch email was received. Nor were any sims. I had a one hour marathon 'chat' and it was arranged that the sims would be resent. One sim did eventually arrive (mother) but the second did not. I had another 'chat' and was told yet another sim would be sent to my address, needless to say I'm still waiting for both the sim and a dispatch email. I did try today to have another 'chat' about it but the delay and lack of comprehension from the agent, yet again, made me abandon. My mothers sim is up and running albeit with very poor connection speed (0.2 up 3.4 down in the country) and Smarty is making money but it looks like my friend will have to go elsewhere. I did get 'tracking' numbers for the sims via 'chat' but these proved to be usless as the post office does not seem to track the deliveries. Unimpressive.
App says account closed
Joined Smarty last week & number ported over on 18th. Had a problem tonight with making & receiving calls & when I logged into the app it says my account is closed. Got the calls situation sorted by web chat (had to turn off Wi-Fi calling) & it was suggested I delete & reinstate the app. Have done this & it still says account closed. Only joined & paid on the 13th November!
