customer support
188 TopicsReferral package could match my own
I’ve got a banging promotional monthly deal through one of Smarty’s affiliate and have shared my referral link to my family mainly but sad to see the deal they get is the exact advertised package . I do understand that after two billing cycles Smarty offers a £20 bonus to both myself and my family members but would be great if smarty could offer replica packages on referral rather than widely available standard package deals .. just a small suggestion.🤩41Views0likes2CommentsSmarty full coverage, eSim and no internet, or extremely slow
Hi, I recently rejoined Smarty because I am currently on holiday (in the UK) and need internet. I opted to switch my sim to an eSim but so far even though i've had a full 4 bars and 4+ showing on my s25 ultra i've been unable to get any internet or at the very best a spotty connection (could be using my vodafone physical sim to give me the internet though (voda is 1 bar so not great). I've checked my APN settings, and apparently they are correct to what smarty says to set it up as. Checked the coverage checker and that shows 4G indoor and outdoor coverage (im staying in a caravan). I've cycled airplane mode and restarted my phone, including resetting the network settings for the smarty eSim. Any ideas how I can fix this?37Views0likes1CommentOngoing Network Issues in SE13/SE4 — Can We Get a Real Update?
We’ve been using a SMARTY unlimited data SIM in a Nokia Fastmile 5G router since summer 2024. It replaced our Virgin wired broadband, and for most of that time the 5G service has been excellent — fast, stable, and easily good enough for streaming and work. However, since the start of 2026 things have changed noticeably. Streaming is no longer consistently smooth, and work-related connections sometimes struggle. The SMARTY Network Checker has been showing the same message since January: “We’re working on improving the network in this area at the moment. We’re sorry for any disruption this may cause. We’ll add any further updates here.” Four months later, that message hasn’t changed, and neither has the performance. Signal readings we’re seeing now. I’ve been monitoring the router’s signal strength and quality (I only started doing this once problems began, so I can’t compare to the “good” period). Typical values now look like this: 5G: around –85 dB with SNR ~15 dB (acceptable) LTE fallback: around –95 dB with SNR ~6 dB (borderline/poor) Today’s readings were worse: 5G: –102 dB, SNR 8 dB , LTE: –95 dB, SNR 3 dB Both of these are poor enough to explain the drop in quality. The issue The “we’re working on it” message was fine for a short-term disruption, but after four months it’s reasonable to expect more clarity. If this is planned work, capacity upgrades, mast issues, or anything else, we’d really appreciate a proper update. What we need to know What exactly is being worked on in this area? Is there an estimated completion date? Is this a temporary degradation or a longer-term capacity issue? We’ve been very happy with SMARTY overall, but at this point we need a clearer understanding of when the service will return to the level it had throughout 2024–2025.Solved85Views0likes4CommentsSwitch from Data Only to Data + Calls
HELP - Old data only SIM stopping me moving main phone to Smarty I have an old data only SIM I use to use in a mobile Router, which is currently does not have an active payment. I would like to switch my main phone to Smarty, but cannot fine a way to do it. The problems are: With my old sim, I cannot select a data + calls option to renew the SIM and put it in my phone, this would be the simplest solution. I don't need this data only SIM anymore once I have switch my main phone to Smarty. I have a spare new SIM, but cannot add it to my account, yes there is the 'group' option, but I need to remove the old data SIM from my account as I don't need it any more, and so it would not be a group. No way I can delete the account associated with the old SIM and start again with the new SIM. Does anyone have any suggestions on how to get my main phone on to smarty ? ThanksSolved69Views0likes5Comments