Forum Discussion
Starting a new group
I am trying to move my and three family members' mobile numbers across to Smarty, and set up a new group plan. I have registered my own account, and I was able to add in one of the numbers to a group, but now when I try to add the other two numbers it is telling me:
Your plan is currently inactive.
You must activate your plan before adding group members.
How do I activate the plan? (And why could I add one number, but not the others?)
Hi there!
Without looking directly at your account, we wouldn’t be able to determine exactly what’s causing that message or why you were able to add one number but not the others.
If you haven’t already done so, please contact one of our customer care experts via web chat at www.smarty.co.uk/contact. They’ll be able to access your account, check the status of your plan, and help get everything activated so you can add the remaining group members.
Best wishes,
Louis
1 Reply
Hi there!
Without looking directly at your account, we wouldn’t be able to determine exactly what’s causing that message or why you were able to add one number but not the others.
If you haven’t already done so, please contact one of our customer care experts via web chat at www.smarty.co.uk/contact. They’ll be able to access your account, check the status of your plan, and help get everything activated so you can add the remaining group members.
Best wishes,
Louis
