Forum Discussion

MonikaM_4011670's avatar
MonikaM_4011670
SMARTY Pioneer
17-02-2026

URGENT: Technical Error Blocking PAC Code - Manual Request

I am posting here because both the SMS (65075) and the online dashboard are returning errors, preventing me from obtaining my PAC code. This is a direct violation of Ofcom’s "Auto-Switching" regulations.

 

Under Ofcom General Condition C6, you are legally required to provide my PAC code within 2 hours of a request. Your technical failures do not exempt you from this obligation.

 

I demand an immediate manual intervention from a support agent to provide my PAC code. I am leaving your network because the SIM card is not compatible with my tablet.

 

Provide the correct contact email or have an agent contact me immediately. This matter is now an official complaint.

Customer Support

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    17-02-2026

    MonikaM_4011670​ I realise that you are very unhappy, but must point out that you have posted on the Community Forum. This is for customers and not smarty Staff and is only occasionally seen by some staff who act as Moderators.

    If you wish to raise a Complaint, you can do that via 

    https://smarty.co.uk/contact (bottom of the page)

    You may get a quicker response by asking for help from the Support Team - same link should get you there.