Forum Discussion
PAC Code - SMS ERROR
I want to receive my PAC code from you. When I send the SMS, I receive an error. I am leaving your network because you do not allow me to use this SIM card in my tablet. I am extremely disappointed! You are preventing me from receiving my PAC code. I keep receiving an error message every time I try, which is unacceptable. Please provide my PAC code immediately.
2 Replies
I am posting here because both the SMS (65075) and the online dashboard are returning errors, preventing me from obtaining my PAC code. This is a direct violation of Ofcom’s "Auto-Switching" regulations.
Under Ofcom General Condition C6, you are legally required to provide my PAC code within 2 hours of a request. Your technical failures do not exempt you from this obligation.
I demand an immediate manual intervention from a support agent to provide my PAC code. I am leaving your network because the SIM card is not compatible with my tablet.
Provide the correct contact email or have an agent contact me immediately. This matter is now an official complaint.
I am reporting a critical technical failure. I have attempted to request my PAC code via SMS and the online customer dashboard, but both methods return an error. You are legally required by Ofcom to provide my PAC code within 2 hours. I demand that you generate and provide my PAC code manually via this chat or email immediately. This is an official complaint
