Forum Discussion

LouiseHa_444417's avatar
LouiseHa_444417
SMARTY Rookie
16-02-2026
Solved

How to reactivate old sim?

I desperately need to re activate my Smarty account (I am returning to the Uk after living abroad).

I have an old sim but it was deactivated due to lack of use - how can I re register with my old number, hopefully before returning in a few weeks time. (Am having to use a different email add as old blueyonder one no longer works!)

Louise H-S

  • MSF's avatar
    16-02-2026

    LouiseHa_444417​  Once the sim has been deactivated, the number will have been recycled and so unfortunately you cannot start a new sim with that number.

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    16-02-2026

    LouiseHa_444417​  Once the sim has been deactivated, the number will have been recycled and so unfortunately you cannot start a new sim with that number.