Just joined...just leaving
Switched over from ID mobile about 1 week ago and since then have no connection at all. I can connect to Wifi and make wifi calls, but when out and about the Sim shows no connection and and excalamation over my Pixel 9 Signal status. Obviously I've checked my APN details against those supplied, restarted, ejected and reinserted SIM...nothing.
Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?POOR SIGNAL
Calls don’t connect, I repeatedly try making calls and it’s silent. Doesn’t matter who it’s to. iMessages fail to deliver. I often have zero bars. One bar mostly. This has been constant for 2 months. I’m in Harrogate area. I have my elderly mum on a Smarty plan (in Derbyshire) and she’s unable to make calls or send texts most days. My father and my daughter are also with Smarty and struggling but have WiFi so it’s not as noticeable. We are all considering swapping to another network with more reliable service. Firstly I’d like to check if there’s anything can be done about this.
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim xRingtone length
My phone used to ring for 30 secs before going to voicemail. It now rings for 15seccs 0nly without any request from me, Far too short. I eventually was able to get help via the chat system and was given the number to ring to change it .This I did and was told my request had been registered. But when tested only 15 secs of ringtone occurs. The helper was puzzled and could only suggest that I disabled 'voicemail" to solve it . This seems drastic and I don't want to do that.. Any suggestions?
WhatsApp verification - EU
I am overseas (Greece) and have had to change my phone over, I re downloaded WhatsApp & I cannot receive the verification codes via SMS or calls, email is not an option. I've tried manually selecting the network but still doesn't work. I've received verification messages for other services all okay, such as FB, Instagram etc Meta accounts have linked to WhatsApp but it won't let me use them to log in, any other suggestions welcome. WiFi calling switched on, APN settings to use my phone abroad all correct. Chatgbt suggested something with shortcodes? Smarty chat help suggesting adding a small amount to add on to see if it bypasses the issue
Sim not working......still.
My number has been ported over. I received the confirmation from SMARTY. The mobile data doesn't work and says "not registered to network" when I try calls. The sim works in other phones. I've gone through the list and none of it helped. I'm giving it 24hrs, if its not sorted then I'm cancelling it and switching to someone else.
