Call lag
For a long time now my wife and have experienced what I think is termed lagging which results in the first part of our speech not being heard by the other party in the call. This is very annoying as we are required to keep repeating the first part of our speech. For example if we give our post code as OX4, the person at the other end does not hear the first letter “O”. I engaged in a long chat with Smarty and was told a maintenance issue was receiving attention in my area. That was months ago and the problem is still there. Anyone else having this issue?
No service and told lies by smarty Rubbish!
Im sick to death of trying to tell the idiots at smarty that i have no service, and getting back lies, such as telling me I've renewed when i had, th3n no service in my area, when the smarty system said there was. I've been with smarty for about 6 years - but on this occasion i am sick!
Voice calls not delivering speech reliably
When I make or receive calls a lot of speech is getting dropped such that those at the other end of the line keep asking me to repeat myself. This happens at home even when I have 2-3 bars of signal indicated but has also occurred elsewhere in the country with similar signal strength. I have also had calls drop. This has been the case from the start for 6 weeks+ now and happens with a new iPhone 16E (WIFI calling is enabled). The smarty coverage checker suggests excellent 4G coverage in the area. I have had some important calls that have been impacted and will be forced to leave Smarty unless I can resolve this issue as not being able to call reliably from home is a non starter. My previous iPhone SE connected on Vodafone from home reliably. Any suggestions would be greatly appreciated.
Looking for better coverage? Poor signal?
I live in Bath Spa, and have been on Smarty since 9/2025. For a good signal and enjoyable network experience, it is worth here especially to know a few things. As previously I was with O2 for a few years back. Only being in Bath longer, I've started having signal dropout and throughput problems. So I went to a local mate's mobile shop that I've known over 10 years to ask for some advice. His first point was "Are you on O2?", and soon after then I learned my answer. Myself too I noticed that with 5g connected coverage, here in Bath is the best way to signal/usage stability. He then recommended EE, however to get 5g from them, you need to be on contract. I didn't want that, so I tried Smarty and loved it ever since. MORE TO THE POINT OF COVERAGE AND IMPROVEMENT To sum things up. To stop having problems with finding better coverage, signal, or throughput, you need to focus on how and where you get signal. To help you do this to the above, I found a open source app called Open Signal (no charges, no ads, signups, no bs). There you'll find everything to help you approach and furthermore calibrate things better. It has tests for video quality limits, latency, and signal direction. There's a coverage map, a currently connected cell tower direction compass (just walk around with on screen arrow), and a table showing available 2g/3g/4g/5g available percentages at spot, and a map of available local cell towers(with a signal connected line from current tower to you). So objects and placement around(buildings, structures, interference), can be addressed to optimise your experience. Open Signal is a great tool for customising your signal experience anywhere. You can get it on the app store. Its completely ad and payment free.
Dre 806
It’s currently 12:53pm 29/4/2026. I haven’t been able to make or receive a single call for over 24 hours. All my phone settings are as they should be, I have even put my sim into another phone and same issue.. This is a constant issue with UC Smarty. My data is working fine and I can make calls through WhatsApp, FaceTime, and other apps that use WiFi or internet to make calls. However, when people call my phone it says my number is no longer available. I have serious calls I need to make that I cannot. I am also waiting for important calls which can lead to legal repercussions if I’m am unable to speak to the person attempting to contact me. There is no way to contact anyone from smarty, no way to get a response from a real person as opposed to a BOT or AI and as usual there is NOT ONE SINGLE PERSON WHO HAS BEEN GIVE A SOLUTION for similar issues. How will this problem be fixed. When will it be fixed. Will I receive any repayments for not being provided with a service I am paying for?Unable to receive calls - straight to voicemail
Hi! Since July all calls that are not on Whatsapp go straight to voicemail, it’s much worse when I’m at home than when I’m out which is weird because it was working fine before July (I’ve been with SMARTY for years now). Mobile service is fine and data roaming is on, I don’t know what to do. Please if anyone can help I’d be so grateful!!International calling.
I applied an add on of £15.00 to make International calls @30p per minute. It all ended within 7 mins. Whilst I am new to Smarty Phone I am beginning to think this is not working well and more expensive when the £20.00 unlimited plan and. now £15.00 add on has been gobbled up so quickly. Is there something I need to do to make the so called 30p per minute calls?Very difficult scam
I've been charged £4.50 every week for this website funvids, I didn't even press anything, I just opened it, and somehow it got my phone number and has been charging me on my phone bill weekly, what can I do? Or can smarty block 3rd party payments? I've tried messaging 'STOP' to their shortcode 65065, but it said I have insufficient funds, so I bought a £5 bolt on that said it could message shortcodes, I converted it to credit, sent the message again, and it still didn't work, so I don't know what to do
SIM disconnected
This has happened across two phones And across e sim and physical Sims. I can be in an area I know has signal Not overly crowded or built up etc Then suddenly a ! Will appear next to my signal bar While it still claims to have 4 or 5 g signal But I don't have any signal I have to go into my phones settings and switch the SIM on and off again to get it to work. Never run out of data etc anyone else have this issue or just me ? Getting frustrating having to do this daily now
