New customer. NO Incoming or Outgoing calls
Hi I joined Smarty today and had my number ported across from my previous provider. At 13:16 I received an email to say that my port had been successful. During the afternoon most of the services slowly appeared. At this moment, I can send and receive texts ok, internet works ok, but - I cannot make or receive phone calls. I have just restarted my mobile and retested. It is now 19:25 - it looks like no phone tonight. Very disappointing Smarty. Not a good start. I'd be grateful for any help.Calling issue
Rookie non tech here, I'm having to send my pixel 7a away for replacement battery and have tried transferring my Smarty sim to my old phone, Sony XA2, and although I can do and access most things I cannot use it to make calls. I can call through Whatsapp so not a complete disaster but any suggestions greatly appreciated as to why normal calling method doesn't work? Paul
Unable to receive calls - straight to voicemail
Hi! Since July all calls that are not on Whatsapp go straight to voicemail, it’s much worse when I’m at home than when I’m out which is weird because it was working fine before July (I’ve been with SMARTY for years now). Mobile service is fine and data roaming is on, I don’t know what to do. Please if anyone can help I’d be so grateful!!
Twice In Two Months Apparently my phone is calling a different number each time.
Here is a very strange thing. In the last two months I have been at home with my phone on a table away from me and it rings. I answer the call and twice now two different people have said that they have had a missed call from me!! I don't know them from Adam and I certainly not calling there number. When I look at recent out bound numbers they are not there on the list so the phone has not called them. Spooky!!!
Intermittently not receiving calls
Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the call log. Other people can ring and the call comes through everytime. I have tried everything smarty have advised. Sim out. Phone reset. I did replace my phone in January so could be a phone setting, but I did a soft reset which didn't fix the issue. I don't know what to do next.
Leaving voicemail messages and inbound calls not working at all in Brazil
I am currently in Brazil with my Smarty sim. Before leaving UK, I diverted all calls to a UK landline number. This worked for the first 2 days, but now I discovered that anybody trying to call my Smarty number, gets the audio message "It has not been possible to connect this call. Please try again later". I am still receiving text/sms messages. I have used the codes from here (#002#) https://help.smarty.co.uk/en/articles/1463317-setting-up-call-forwarding to cancel all diverts - but that didn't make any difference. I contacted Smarty support, who, after asking me to reset the network settings on the phone, then giving me some codes for Apple phones (although we discussed already I am on an Android phone), now they tell me voicemail doesn't work when roaming in Brazil, unless I buy an add-on. By that, they mean people can't even leave a voicemail message. Which I'm fairly sure is non-sense - unless anybody knows otherwise? I am at the point of assuming that something has gone wrong at network level, and Smarty have no idea what is going on and are just fobbing me off. Does anybody have any idea what else I could try please? I am kind of guessing I am most likely stuffed until returning to the UK.
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.
