UNABLE TO MAKE CALLS OR ACCESS THE INTERNET
I am now entering the third week without the ability to make calls or access the internet. Each time I contact support via web chat, I receive the same generic response: “Sorry for the inconvenience, engineers are looking into the issue.” Requests for an estimated resolution time are met with the same repeated message, with no meaningful update or explanation and that I should use the online network service checker. During my most recent interaction, I asked to speak with a manager due to the unacceptable length of this outage. Unfortunately, the manager simply repeated the same scripted responses, including the standard disclaimer that coverage cannot be guaranteed and that I should check the coverage in my area. I have already done this, and according to the company’s own online coverage checker, service should be strong both indoors and outdoors. Surely with the Vodafone–Three merger (which includes Smarty), shouldn't the network theoretically be more stable and faster than before. Given the lack of transparency, the absence of progress, and the ongoing disruption to essential services, I am now seriously considering escalating this matter to CISAS (the Communications and Internet Services Adjudication Scheme).
Not recieving phonecalls
Hi.. I have had issues with receiving phonecalls for years! It's a sporadic problem. I am sometimes not able to make or receive calls. I thought it was the device and went through a lot of trouble shooting but nothing helped. I now have a brand new device, and the problem continues!! Before leaving smarty I thought I'd try this. Any suggestions??
Calls straight to messages
Over the last three or four days, incoming calls have gone directly to my message inbox. I have no diverts set up and have good signal coverage as well as WiFi calling when at home. this is extremely frustrating, particularly when expecting a call. This has also been happening to my wife over the similar period. Any thoughts?
E-Sim with new phone problems no calls texts etc
I have recently upgraded from an Iphone 13 to an Iphone 15 and transferred everything over using the E-Simm option - I cannot access any networks, make or receive calls or text and anything outside of normal wifi I cannot receive. I have not changed my mobile number or any other details just the phone
Private calls
Hi all, For some reason all calls to my SMARTY SIM are coming in as private calls even though they are from contacts, all settings are on. Tried SMARTY support which just gets me to put in a load of info before saying they have ended the conversation. Anyone else got the same issue? Im at the point where im considering switching providers.No dial tone when calling
Hi all, when I call some people I get no dial tone. So its completely silent until the person answers. I have tried resetting my network, airplane mode and turning off WIFI calling. Can anyone help as I have asked Smarty chat and I'm still waiting for an answer 3 days later.Can't receive calls but can dial out.
I have recently moved to Smarty and brought my number with me. I am able to dial out and they see my original number but when they call me they get a message to say the number is unavailable. - I have full signal and 5g. Frustrating as now the number had ported (or semi ported it seems) I can not use the old providers sim either. I have a daughter with complex health issues and regularly receive calls from the school and NHS so really need any advice on getting this resolved please! I have contacted the Bot but I've had no response. Thank you.
