Call cutting out when ringing businesses/landlines
Hello, Ringing mobile to mobile is fine, no issues. However, when I ring official business etc. such as The doctors, companies such as Virgin Media, I am guessing anyone that uses a business line other than a mobile, the conversation cuts out/delayed and it is even worse on loud speaker. There is nothing wrong with my phone as it works normally with mobiles and my partners on Smarty and it does exactly the same with her mobile. Has anyone else experienced this?
UNABLE TO MAKE CALLS OR ACCESS THE INTERNET
I am now entering the third week without the ability to make calls or access the internet. Each time I contact support via web chat, I receive the same generic response: “Sorry for the inconvenience, engineers are looking into the issue.” Requests for an estimated resolution time are met with the same repeated message, with no meaningful update or explanation and that I should use the online network service checker. During my most recent interaction, I asked to speak with a manager due to the unacceptable length of this outage. Unfortunately, the manager simply repeated the same scripted responses, including the standard disclaimer that coverage cannot be guaranteed and that I should check the coverage in my area. I have already done this, and according to the company’s own online coverage checker, service should be strong both indoors and outdoors. Surely with the Vodafone–Three merger (which includes Smarty), shouldn't the network theoretically be more stable and faster than before. Given the lack of transparency, the absence of progress, and the ongoing disruption to essential services, I am now seriously considering escalating this matter to CISAS (the Communications and Internet Services Adjudication Scheme).
Looking for better coverage? Poor signal?
I live in Bath Spa, and have been on Smarty since 9/2025. For a good signal and enjoyable network experience, it is worth here especially to know a few things. As previously I was with O2 for a few years back. Only being in Bath longer, I've started having signal dropout and throughput problems. So I went to a local mate's mobile shop that I've known over 10 years to ask for some advice. His first point was "Are you on O2?", and soon after then I learned my answer. Myself too I noticed that with 5g connected coverage, here in Bath is the best way to signal/usage stability. He then recommended EE, however to get 5g from them, you need to be on contract. I didn't want that, so I tried Smarty and loved it ever since. MORE TO THE POINT OF COVERAGE AND IMPROVEMENT To sum things up. To stop having problems with finding better coverage, signal, or throughput, you need to focus on how and where you get signal. To help you do this to the above, I found a open source app called Open Signal (no charges, no ads, signups, no bs). There you'll find everything to help you approach and furthermore calibrate things better. It has tests for video quality limits, latency, and signal direction. There's a coverage map, a currently connected cell tower direction compass (just walk around with on screen arrow), and a table showing available 2g/3g/4g/5g available percentages at spot, and a map of available local cell towers(with a signal connected line from current tower to you). So objects and placement around(buildings, structures, interference), can be addressed to optimise your experience. Open Signal is a great tool for customising your signal experience anywhere. You can get it on the app store. Its completely ad and payment free.
No Service
I have been a Smarty Customer since February 2026. Since that time I have had two days access to calls and text. Up until yesterday I had no issue with mobile data. Mother's Day data stopped completely and I was automatically logged out of the Smarty App. I do not have WiFi at home so rely on my phone to keep in contact with people. It is unsatisfactory for me to pay for a unlimited plan but not get that service. I do not know how you will contact me as I am no longer connected to the internet. 😢
