Forum Discussion

MistaWood's avatar
MistaWood
SMARTY Maverick
07-03-2023

Call cutting out when ringing businesses/landlines

Hello,

Ringing mobile to mobile is fine, no issues.

However, when I ring official business etc. such as The doctors, companies such as Virgin Media, I am guessing anyone that uses a business line other than a mobile, the conversation cuts out/delayed and it is even worse on loud speaker.

There is nothing wrong with my phone as it works normally with mobiles and my partners on Smarty and it does exactly the same with her mobile.

Has anyone else experienced this?

Call Issues

18 Replies

  • GordonG_1943421's avatar
    GordonG_1943421
    SMARTY Maverick
    21-08-2023

    I'm also having this problem.  always company landlines, not mobile phones.  It's happened quite a few times to me making calls at home, but today it happened while I was out and about in central London.

    Is this a SMARTY issue or a 3 issue?

    Doesn't matter how cheap SMARTY are, if this issue can't be resolved I'm moving to another company.

    • Catheri_2756325's avatar
      Catheri_2756325
      SMARTY Enquirer
      22-10-2024

      Me too. Very irritating. And I don’t appreciate spending hours navigating chatbots

    • MSF's avatar
      MSF
      SMARTY Guru
      21-08-2023

      GordonG_1943421  The question that has been asked is are those numbers standard landline or are they  'internet' style numbers; by that I mean the 0203 numbers that a lot of compnanies seem to use and the call is then routed through to someone in another office/ at home?

      • JJP2's avatar
        JJP2
        SMARTY Pro-coach
        21-08-2023

        That’s what I wonder MSF GordonG_1943421 

        I have rung both my local hospital and BT Broadband today, without issue, and both have those “Press 1 for this, Press 2  for that” phone systems. 

        I wonder if these particular ‘landlines’ are indeed voip landlines masquerading as landlines, and it’s their call routing to other landlines / mobiles that is causing the real issue.

  • MSF's avatar
    MSF
    SMARTY Guru
    08-03-2023

    Not come across this before.

    Are you always making calls from the same place i.e. home? Does the same thing happen when you make such a call from somewhere completely different?

    • MistaWood's avatar
      MistaWood
      SMARTY Maverick
      10-03-2023

      Yeah same thing happens in a different location 

    • Catheri_2756325's avatar
      Catheri_2756325
      SMARTY Enquirer
      22-10-2024

      It happens when I call from home. 

  • Phillip_1975630's avatar
    Phillip_1975630
    SMARTY Pioneer
    24-06-2023

    Having the same issue but only when connecting to companies with call routing software.  Perfectly fine on calls to normal landlines and mobiles.

  • AndrewG_2027447's avatar
    AndrewG_2027447
    SMARTY Pioneer
    08-08-2023

    We can't call landlines at all at the moment

  • Catheri_2756325's avatar
    Catheri_2756325
    SMARTY Enquirer
    22-10-2024

    I have. It’s very annoying and I don’t know how to overcome it. Am regretting switching to snarty

  • Rebecca_1864790's avatar
    Rebecca_1864790
    SMARTY Rookie
    09-03-2023

    Hi mine is doing the same, when ever I ring the doctors or housing its cutting off or they can't hear me. There is nothing wrong with my phone and it works fine with my giffgaff simcard in. 

    • MistaWood's avatar
      MistaWood
      SMARTY Maverick
      10-03-2023

      Unfortunately seems like a SMARTY problem then ! Thanks 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    09-03-2023

    I've not experienced this issue using SMARTY MistaWood.

    Sounds like there might be a network fault/problem with routing calls from mobile phones to landlines.
    These faults can occur from time-to-time, but getting an answer from the service provider can sometimes be tricky.

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    09-03-2023

    Can I check that you are able to call standard land line numbers? you can check your network status here, as we may be doign work on your local mast https://bit.ly/3EzWp6u 

  • JamieR's avatar
    JamieR
    SMARTY Pioneer
    21-02-2025

    I'm getting this problem. Calling GP on landline, 0300 numbers especially. I can here them fine but they say I keep cutting out. Signal fine, reset phone (S23), wifi calling on and off, still no improvement. Really annoying 

    • MSF's avatar
      MSF
      SMARTY Guru
      24-02-2025

      JamieR  This issue arises frequently in posts. It may be due to the call going from mobile to landline system and then on to internet telephony, as used by many organisations nowadays.