Forum Discussion
No Whatsapp compatability
Does Smarty have issues with users accessing Whatsapp? I have just got a Smarty SIM in my existing LG phone and moved from GiffGaff. I got my mother a new Samsung Galaxy phone and got a Smarty SIM for that too, replacing the old GiffGaff one in her old LG phone. Both existing phone numbers ported to new SIMs. Outside of wifi connections we now have no data connection to Whatsapp. Everything else on both phones work and we have lots of data but no messaging is being sent or being received via Whatsapp. It all works on wifi but my mother needs to use her data as she has no wifi connection. It all previously worked with GiffGaff. Can this be sorted?
Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.
25 Replies
Yep it’s a chronic ongoing problem.
smarty is amazing value but almost impossible to get WhatsApp running on smarty simsJust Google do smarty users have problems verifying WhatsApp.
There’s your answer .
majority can’t verify WhatsApp.
please fix this . As the data allowance is superbly cheap . Or the other ( calls and texts ) we can get on any other provider .
CHEAP has to equate to WORKS .Sadly yes . Majority say same . WhatsApp isn’t compatible with smarty verification process .
Google agrees.LynnPLA_3357194 All very strange because many of us on Smarty are also using WhatsApp with no issue from the outset.
- You’re a lucky exception lol
DerekCo_3325890 There is usually no problem with using WhatsApp on smarty from experience.
Are both phones working on data generally? When you use a new phone for WhatsApp, are you sure that all of the settings have transferred across? Worth trying a fresh install of that app?
I’m not unique. Millions have same problem it goes back years
!!I’ve tried all suggestions mentioned
and have decided smarty is just a “ if need loads data “ sim . The other providers are for all else .
lynnpla_3092146 "Millions" ? Really? Smarty have over ONE million customers currently, so it cannot be that many.
Many of us have not experienced this problem.
Many of us use plans that do not have "loads data".
Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.
Yep doesn’t work for me tried that too
