Forum Discussion

DerekCo_3325890's avatar
DerekCo_3325890
SMARTY Maverick
17-04-2025
Solved

No Whatsapp compatability

Does Smarty have issues with users accessing Whatsapp? I have just got a Smarty SIM in my existing LG phone and moved from GiffGaff. I got my mother a new Samsung Galaxy phone and got a Smarty SIM for that too, replacing the old GiffGaff one in her old LG phone. Both existing phone numbers ported to new SIMs. Outside of wifi connections we now have no data connection to Whatsapp. Everything else on both phones work and we have lots of data but no messaging is being sent or being received via Whatsapp. It all works on wifi but my mother needs to use her data as she has no wifi connection. It all previously worked with GiffGaff. Can this be sorted?

Call Issues
  • DerekCo_3325890's avatar
    DerekCo_3325890
    18-04-2025

    Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.

25 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    18-04-2025

    DerekCo_3325890 There is usually no problem with using WhatsApp on smarty from experience.

    Are both phones working on data generally? When you use a new phone for WhatsApp, are you sure that all of the settings have transferred across? Worth trying a fresh install of that app?

    • DerekCo_3325890's avatar
      DerekCo_3325890
      SMARTY Maverick
      18-04-2025

      Issue sorted by going to connections then mobile networks and manually selecting SMARTY instead of the automatic selection setting . Did this on both phones and issue is resolved.

      • MSF's avatar
        MSF
        SMARTY Guru
        18-04-2025

        DerekCo_3325890 Good news that it is sorted and thanks for letting the forum know that..

        Not sure why the phone would not pick up Smarty network automatically if it has a smarty sim in it though. Do you have a dual sim phone by any chance or have used an Esim on it? In that case, you may need to check which sim is primary (Smarty in this case).Perhaps an idea to mark an 'Accepted Solution' so that people can see the solution easily.

    • lynnpla_3092146's avatar
      lynnpla_3092146
      SMARTY Maverick
      26-05-2025

      I’m not unique. Millions have same problem it goes back years 

      !!I’ve tried all suggestions mentioned 

      and have decided smarty is just a “ if need loads data “ sim . The other providers are for all else . 

       

      • MSF's avatar
        MSF
        SMARTY Guru
        26-05-2025

        lynnpla_3092146 "Millions" ? Really? Smarty have over ONE million customers currently, so it cannot be that many.

        Many of us have not experienced this problem.

        Many of us use plans that do not have "loads data".

  • LynnPLA_3357194's avatar
    LynnPLA_3357194
    SMARTY Commentator
    03-05-2025

    Sadly yes . Majority say same . WhatsApp isn’t compatible with smarty verification process . 
    Google agrees. 

    • MSF's avatar
      MSF
      SMARTY Guru
      04-05-2025

      LynnPLA_3357194 All very strange because many of us on Smarty are also using WhatsApp with no issue from the outset.

      • lynnpla_3092146's avatar
        lynnpla_3092146
        SMARTY Maverick
        25-05-2025
        • You’re a lucky exception lol 
  • LynnPLA_3357194's avatar
    LynnPLA_3357194
    SMARTY Commentator
    03-05-2025

    Just Google do smarty users have problems verifying WhatsApp. 

    There’s your answer . 

    majority can’t verify WhatsApp. 
    please fix this . As the data allowance is superbly cheap . Or the other ( calls and texts ) we can get on any other provider . 
    CHEAP has to equate to WORKS . 

     

  • lynnpla_3092146's avatar
    lynnpla_3092146
    SMARTY Maverick
    25-05-2025

    Yep it’s a chronic ongoing problem. 
    smarty is amazing value but almost impossible to get WhatsApp running on smarty sims