Forum Discussion
How to correct DOB on my account
I obviously hit a typo when creating my account and the stored date of birth is wrong but I don’t know what it is. So when talking to support they ask me for my date of birth which then doesn’t match. Any idea how to fix this? Thanks
Steve
3 Replies
Hello I also had the same problem and emailed [email protected] after emailing proof of the correct date of birth and answering a few security questions they resolved this very quickly.
TerryCam_739814 Great to know that email is still active. I don't know why they removed it from their contact page if it is still used.
SteveMa_4353920 It doesn't seem like the dashboard shows the entered date of birth on the personal details page. I am assuming it is the bot being problematic and denying you from reaching a human to handle it. You can try emailing support at [email protected], but I don't know if they monitor that email address; it used to be on the Contact us page.
If none of that works, I think you should just raise a complaint and I believe use the 'Account request' reason.
