Forum Discussion
When will I get refunded for trying to switch off adult filter?
Just attempted (with my debit card) to switch off the stupid adult filter not knowing it's only Credit cards yet still took £3 out of my account £1 each time obviously. It had a tick and accepted it but then said "Unprocessable entity".
So when will I be refunded?
Thanks
5 Replies
if you contact customer services they should refund the money taken from your card
this wont help with a refund but to bypass the filter if you cant get it removed you can use a VPN
The community members here can't access your SMARTY account Bell1984.
For assistance with a refund, you'll probably need to have an online web chat with a SMARTY agent, from https://smarty.co.uk/contact - scroll down to "Other ways to get help".
The agents work 7-days a week, 8am - 8pm.
Will it be reversed? There should be a function that refuses debit cards. I should've read more thoroughly I guess but still, it shouldn't have taken it out of my account
Probably in the backend it detects that you used a debit card and fails though we don't see a message in the UI explaining this - something that Smarty could improve on since a few on the forum have done this only to then find out that only credit cards are accepted (or they need to use another method to verify) - there is an article that explains all about it. Web chat will likely be able to see the payments you made and sort it for you, though.
