Forum Discussion
Esim passcode has expired
Trying to install or change esim. Scanned qr but pass code has expired and having no luck changing to new sim Help desk just keep giving me scan qr code
1 Reply
Michael_4378341 The 'help desk' might have been you talking to a bot. Here's a help page about eSIM errors: eSIM Activation Errors | SMARTY Help Centre. Essentially, you need to go into your SMARTY dashboard or app and request a new eSIM, which will give you new details sent to your Email. Here's the link to replace your SIM: Replace my SIM | SMARTY
