Forum Discussion

Prasenj_1670636's avatar
Prasenj_1670636
SMARTY Pioneer
15-03-2023

Problems when calling to any landline number

Have anyone facing problems when calling to any landline number from Smarty which is voice goes breaking to otherside but voice coming my phone clear? 

8 Replies

  • SiaDent_2478337's avatar
    SiaDent_2478337
    SMARTY Pioneer
    11-04-2024

    Yes. I have the same problem.  I can't speak with the school, council and so on. I think I have to change the network again .  One of my friend  it is on Three (not Smaty) and has the same problem.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    15-03-2023

    I've sometimes experienced poor quality connections to landlines, which I've resolved by: 

    1. Hanging-up, and calling again.
    2. Asking the recipient to call me back, if possible.

    One of the above normally results in a good or better connection. Mobile telephony is not perfect, nor guaranteed as such.  

  • MSF's avatar
    MSF
    SMARTY Guru
    15-03-2023

    I can't say that I have experienced that problem. Is it the same in all areas or in some places only?

    • Prasenj_1670636's avatar
      Prasenj_1670636
      SMARTY Pioneer
      18-03-2023

      Not in some places only I made several phone calls to landline only in different places . All have complained me same thing.  But with mobile number it's OK.  

  • MSF's avatar
    MSF
    SMARTY Guru
    15-03-2023

    Just a point to mention for your security.....possibly not a good idea to publish your personal email address on posts.

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    16-03-2023

    Hey  Prasenj_1670636

    We would definitely want to check your account, if you can please get in touch with our chat team we can look into this further. https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm
     

  • RickMedf_230430's avatar
    RickMedf_230430
    SMARTY Rookie
    23-06-2025

    Yes same problem for me, my wife and kids (who all have SMARTY SIMS).

    • MSF's avatar
      MSF
      SMARTY Guru
      23-06-2025

      RickMedf_230430  This is not a generalised problem. Smarty has worked for me today calling both mobile and landline numbers.

      Perhaps do a coverage check and also a network status check.