Forum Discussion

erincon1257's avatar
erincon1257
SMARTY Pioneer
08-10-2026

International Roaming outside EU

I have set up my phone to work abroad as per instructions but it is not working, my esim is not picking up any career and so I can not receive or make calls/sms

any advice, how can I check that indeed international roaming is enable for this esim and/or contact someone in smarty to talk to and verify?

thanks

 

2 Replies

  • MichaelP's avatar
    MichaelP
    SMARTY Moderator
    10-10-2026

    Hello erincon1257​,

    Thanks for reaching out here, and I can understand the disruption caused on your trip. Just to clarify - did you purchase an out-of-plan add-on to use your services? This is a requirement for any roaming outside of the EU: https://smarty.co.uk/roaming. If you did this, please do connect with our support team via webchat to complete some further checks on your account.

    Thanks,
    Michael