Forum Discussion
Jimbo
Just recently taken up Smarty free offer of 40GB extra date, since I did my phone will only make calls on WiFi spent hours talking to support tried everything even sent out new sim card still no use phone sees the tower but when trying to connect just reports "unable to connect to network". The sim card works fine in my old phone so can only assume they have somehow locked me out during the package update anyone had a similar issue?
5 Replies
Thanks for the reply's it looks like it has just been a case of bad luck and my samsung phone failed at the same time I took up the Free Data Offer from Smarty, just typical the warranty on the mobile ran out only a few months ago too.
MTman Great to know you found the issue, though the issue itself is not so great.
SMARTY has a partner with Reboxed, who sells refurbished phones, and you can get a discount from them. Help article about it: SMARTY 🤜🤛 Reboxed® | SMARTY Help Centre. Other than that, you can buy any phone from anywhere, as long as it supports VoLTE.
MTman Make sure VoLTE is enabled on your new device. And just in case, reset your Mobile Network Settings. You might need to contact support again, explain that you cannot make calls without WiFI Calling and that you can call normally on your old phone, and that you contacted support before and already got a replacement SIM.
They will then most likely create a ticket with their internal team, and they'll contact you via Email, which you'll need to reply to if they ask for more information. Try to give them as much information as you can, even if they didn't ask for it, as it can help them find any potential issues.
