Network Failure
Since Friday 2-Oct where I live Perton W-ton) I have had practically no service, phone calls texts & data! No explanation has been given as to what is going on other that some vague reference to maintenance (We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.) This applies to Smarty and Three but not apparently Vodaphone whose service remains just fine. I have had two accounts with you for well over five years and feel very disrespected by the failure to explain what is going on. Why won't any one explain what is going on or should I leave Smarty (three) I have spent over an hour trying to get this published!
Quite possibly the worst network I've ever used in the UK
This network is legit the worst network I've ever used I have to constantly toggle airplane mode to reset the connection how are you charging for non existent internet I live in the Worcestershire District and your service is abysmal constant disconnects when I took a trip to Scarborough you literally have 0 service there too lol but it doesn't matter where I am in the UK your service is absolutely terrible I am also with three broadband and they are much better than you and your both the same thing almost 😂 it's honestly time I leave I been with you for a year because I don't switch to pay more but at this point I feel like I'm paying for nothing anyways is that why prices are unbeatable because your service is unbearable? Doesn't matter what phone I use where I am on the UK your service will always remain the poorest weakest network I've ever used think it's time your CEO builds more towers lol I don't know just brainstorming ha . Either 3 things are happening to me Your throttling my connection Your service is just over capacity which shouldn't be the consumer that suffers Or your network is basically trash 🗑️
Wi-Fi access continual issues
I make no changes to the location of my portable modem with my unlimited data SIM. It has been working fine for years until recently. It keeps failing to work. I am unable to access any WiFi and have to keep tapping into my phone data. What is going on? Can anyone advise please?
No internet - - technical issues?
We have returned to our caravan where we have a Huawei mobile router. I had renewed my plan but cannot get any internet - it flashes to Green and then off. Customer support say. There have been reports of people having problems and they are working on it but nothing yet. Is anyone else having a problem? I don’t think it’s my router as that always works well.Dodgy visit from FREE in France
Dodgy visit from FREE in France. I am in France, in second home. I notice our mobile network when roaming is FREE, both for my wife and myself. We had a visit from an "engineer" from "FREE" wanting to install a FreeBox for our WiFi. He wanted to come into our house - refused. We requested his paperwork - none. Told him we are on Orange here. I can't get to someone in Smarty to see if FREE are a recommended network supplier for roaming. If so I would report this. Any way I can actually talk to someone in Smarty because I need to discuss this with them.? Thanks, Ian
Web Filters
Has any one run into an issue with Microsoft authorisation on a Mac tethered/hot-spot to my phone (with a Smarty plan)? Due to OpenReach being rubbish and cancelling my previous broadband installation several times, I've been using this setup at home for about 6 weeks. This morning however none of the MS apps would authorise: login.microsoftonline.com errors (with a TLS alert 49). Other sites (login.windows.net) return a 302 - not a TLS error. My Phone works fine, just my tethered Mac. I turned on Cloudflares 1.1.1.1 Warp VPN thingy on the phone, and the Mac started working fine. Of all the sites/app I visit that the MS authentication was the only one broken for me. I can only assume Three (possibly Smarty, but doubtful) has broken it somehow, presumably some webfilter, which it can't apply when using a VPN. Anyway, if you have this problem then perhaps try using a VPN on a phone (took ages to work this out!).Can't log into Microsoft on SMARTY mobile internet
I have a weird problem. I can't access my Microsoft account or any of my apps (Word, OneDrive) on my iPhone using my mobile data but I can on WiFi. I get a 4VLPO error on the apps and ERR_BAD_SSL_CLIENT_AUTH_CERT on the web. I've tried every tip on the internet including clearing cache and resetting network settings to factory standard but nothing has sorted it. Is this problem localised to me or is anyone else experiencing this? Again, the issue is definitely not with my account itself as I can access it fine over WiFi.