Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?POOR SIGNAL
Calls don’t connect, I repeatedly try making calls and it’s silent. Doesn’t matter who it’s to. iMessages fail to deliver. I often have zero bars. One bar mostly. This has been constant for 2 months. I’m in Harrogate area. I have my elderly mum on a Smarty plan (in Derbyshire) and she’s unable to make calls or send texts most days. My father and my daughter are also with Smarty and struggling but have WiFi so it’s not as noticeable. We are all considering swapping to another network with more reliable service. Firstly I’d like to check if there’s anything can be done about this.
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
Internet drops out post port
I think I need to check my SIM/data provisioning and PDP/data-session configuration, and whether there is a network fault affecting my serving cell? My Moto G55 registers as 4G/4G+ and reports ‘Connected’ and ‘In service’, but mobile data intermittently stops completely. 5G preferred also fails to establish a connection. Network resets, APN checks and airplane mode have not resolved it.” this is after a port from Giffgaff. Just awful service
No network coverage Bath
Hi I live about 8 miles outside of Bath and have no network coverage there at the moment but the Smarty coverage checker says there is an issue they are working on at the moment. I went to Keynsham on Monday evening and had no network there at all and went to Bath this evening and had no network coverage there at all. When I did a postcode check of the areas I’d been to on this website it said there was a service. Has anyone else in Bath experienced problems in recent days?
Loss of data
Whilst travelling through France and on to Spain, I had roaming and data. Upon arrival back into France I now am uble to use my data. I have good signal from the local cell site but it indicates that I have 4G r. This suggests that I am on a reduced data access list. Restarting does not resolve the problem. Any ideas?
