network
350 TopicsSim not working......still.
My number has been ported over. I received the confirmation from SMARTY. The mobile data doesn't work and says "not registered to network" when I try calls. The sim works in other phones. I've gone through the list and none of it helped. I'm giving it 24hrs, if its not sorted then I'm cancelling it and switching to someone else.27Views0likes4CommentsConnection problems
Yesterday I purchased a 3 day extension for data whilst on holiday in France. Today I have no connection and find it difficult to get the customer service I need to resolve the issue. This is so frustrating especially as Smarty has been so reliable in the UK.37Views0likes1CommentNew account porting issue and now no working mobile
Recently set up a new account for my wife and included her details to port over her existing number. Initially new sim was fine using the Smarty issued number. Was then advised on the 18th that port would take place on the 20th. On the 19th notice on the app there is a technical issue with the port. Try again. Went to try this but nothing available. Contacted support and told there was no issue and would happen the next day. 20th arrives and late afternoon it appears that the number has been ported across on the mobile but looking at the dashboard still has original number displayed. Seems odd? But mobile is making and receiving calls. Come the 21st Friday. Nothing. One dead mobile. Unable to make or receive calls. Contact support and since then still no resolution. Had new SIM sent, told to reactivate, no option to do so and so it continues on and on and on. Fast losing our patience. How much longer? Anybody else had dramas like this?Solved23KViews4likes39CommentsTo make or receive calls reliably we often have to turn off wifi on the phone, why?
I'm with Smarty both for phone and internet at home. To make or receive calls reliably I often have to take my phone off wifi, why? I looked this up using Ai and here's the answer and frankly this is an absolute bore. The issue is likely due to *Smarty's network configuration* (which operates on the *Three* network) not providing the *"WiFi Preferred"* toggle that allows phones to lock onto WiFi Calling even when mobile signal is present. * *Signal Interference:* Without this setting, your phone aggressively switches between WiFi and mobile networks. If your mobile signal is borderline, the phone may constantly drop the WiFi connection to attempt a cellular connection, causing calls to cut out or fail. * *Incompatibility:* Unlike some other providers, Smarty does not allow users to modify the WiFi Calling preference on the device, forcing a default behavior where the phone prioritizes cellular signal over WiFi when both are available. To fix this, you can manually force WiFi Calling by enabling *Airplane Mode* and then turning *WiFi back on*. This disables the cellular radio, ensuring all calls and texts are routed exclusively through your home internet connection until you leave the area.67Views0likes4CommentsVery weak signal and slow mobile data in South Grangemouth
Hello, For the past 7 days, the mobile signal in the southern part of Grangemouth has been very weak. Mobile data is also extremely slow, with very high latency (ping), making it difficult to use the internet. Could you please check if there is an issue with the local network or if any maintenance work is taking place in this area Thank you.41Views0likes1Comment