No signal - terrible experience
The past 3/4 months I’ve had the worst experience with Smarty, looking at posts from 2022 I can tell it’s an ongoing issue. I no signal in or around my home in North London. I’m constantly turning my data on and off for two minutes of consistency. I contacted Smarty and they said it’s a mast issue with no timeframe on when it would improve. I think it’s totally unacceptable to pay for such an unreliable service. DAILY I HAVE NO STABLE DATA AT ALL whilst working from home. They offered me £4.60 compensation to my next bill but I’ve requested my PUK and I’m moving networks. The customer service are like robots, I guess they have a script and are just doing a job but they can’t do anything. I feel bad because I made my family move over when I first joined because I thought it was reliable and affordable but I’d rather pay more for another network with reliable service in my area. If they can’t promise stable network in an area LET THE CUSTOMER KNOW AT THE POINT OF PURCHASE. I feel cheated. DON’T WAIT AROUND FOR SMARTY TO IMPROVE. CHANGE NETWORKS IMMEDIATELY. Don’t be like me and waste £20 each month for a few hours of data a day when I’m out and about only to come home and have nothing.
Day 24 IMS REGISTRATION - AUTHORISATION NEEDED
I joined Smarty in February. In a few days time it will be one month being with Smarty. During that time no problem with data. I am on an unlimited plan data, calls and text. Not getting calls or text. Only had the service (call/text) for two days so far. That is not an unlimited service. I am not registered on IMS. IMS registration is needed. IMS needs to be registered on my phone for VoLTE (Voice over LTE - making and receiving a calls) Wi-Fi calling and RCS messaging to work. Any Smarty Customer having any issues with calls or text it. This may be your problem? To anyone at Smarty who can rectify this for me one day soon - I'd be very happy.
I am regret purchase this line
I has this line on 2rd March, with plan of 40gb of £17 monthly, l cannot able to use the data for once, because it my second line. I try to chat for help to change my plan or cancel. Not through. I am cancel the subscription on my account, can anyone help how to reach the customer care service. Please
Almost no telephone reception
Two iPhone 16e at home and almost no reception, two bars if I am lucky. Notification of missed call often arrives hours later. Have tried all suggestions for altering settings. Postcode LE7, this has been going on for some time, months. I can only assume it is a network problem, three.
Unable to get IPv6 address
I’m seeing mixed information on whether SMARTY/Three provides IPv6, so I’m hoping someone can clarify. I’m using a 4G/LTE router (not a phone). The router supports IPv6 and is configured for dual-stack (IPv4/IPv6) with IPv6 auto-config enabled, and I’ve also tried requesting prefix delegation. The SIM connects fine for IPv4, but the WAN interface only ever shows a link-local IPv6 address (fe80::…), never a global IPv6 address or delegated prefix. APN in use is three.co.uk. Does SMARTY currently provide IPv6 for data connections, and if so: is it available on all plans/SIMs, or only certain ones? is there a specific APN or setting required to get IPv6 working on routers? do you support IPv6 prefix delegation for LTE routers? Any guidance appreciated. Thanks in advance.
Regularly without data service
Team, not sure if anyone else is affected in the South East of England, but I'm regularly facing issues with Smarty data. Whether in Berkshire where I live, or Woking town centre where i was yesterday, just constantly I'm having issues with slow or no data, even if i have multiple bars and 4G showing. It's getting to the point where I'm thinking about leaving them because it's so bad.Can't send texts and not conencting to my wifi
I have recently transferred my new number to Smarty having been a longstanding customer previously. The switchover email confirmation was received today. However my phone prompted me to do an update but I still can't send any texts and it will no longer connect to my home wifi. I have already topped up my credit/plan on this phone. Any advice what I can do?
