New account porting issue and now no working mobile
Recently set up a new account for my wife and included her details to port over her existing number. Initially new sim was fine using the Smarty issued number. Was then advised on the 18th that port would take place on the 20th. On the 19th notice on the app there is a technical issue with the port. Try again. Went to try this but nothing available. Contacted support and told there was no issue and would happen the next day. 20th arrives and late afternoon it appears that the number has been ported across on the mobile but looking at the dashboard still has original number displayed. Seems odd? But mobile is making and receiving calls. Come the 21st Friday. Nothing. One dead mobile. Unable to make or receive calls. Contact support and since then still no resolution. Had new SIM sent, told to reactivate, no option to do so and so it continues on and on and on. Fast losing our patience. How much longer? Anybody else had dramas like this?Solved22KViews3likes36CommentsRoaming in Poland - data works, but no calling
Hi, my wife went to Poland, and the service works very strangely there. She's got internet access without issues, but she can't call anyone (neither PL nor UK numbers). She can receive calls though, so that's not network configuration issue. She was able to call a Polish number once today, but not any more. From what I understood, when travelling to an EU country we should be able to call both UK numbers and numbers local to that country. What is going on?Solved41Views0likes2CommentsData plan for home internet
Hi, is there a limit to the number of devices that can tether on a data only plan? I'm considering replacing our house internet with the unlimited plan. Also is your NAT open or is it restricted? We mainly use it on Xbox's and phones/laptopsSolved1.1KViews0likes3CommentsRCS chat stuck on "setting up"
As the title reads, my RCS chat for Google Messages has been stuck on "setting up" since getting my Smarty SIM and porting my old number to it. There was a brief period where I had both new and old SIM cards in the phone (S22) as I needed data but also needed to be contactable while I waited for the port to finish but it's just the Smarty SIM now in slot 1. I've tried all of the usual steps such as clearing the data for messages and carrier settings, restarting, etc but nothing seems to work. Any suggestions before I give up? Thanks in advance.316Views0likes3CommentsUK government emergency alert
I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Smarty, didn't get anything. I was disappointed I didn't recieve a message but also worried for if there is an actual Emergency, I won't know unless other people from other networks inform me.Solved49KViews14likes90CommentsProblems with no Internet for over the past 7 hours
I have been having a problem with my Internet connection all evening and still not working properly what is going on I recently switched networks to join smarty based on smarty saying I would have 99.5% coverage and fast and reliable data coverage so not happySolved1.8KViews0likes8CommentsService outage
Does anyone know how to contact Smarty to resolve service outages? we have been without data service for 6 days with no ability to find out what is going on or how long we can expect no internet service. their network checker just says there is a problem and we are fixing it as quickly as possible. Seems odd to me when they are using 3 mobile towers and our phones are with 3 mobile without any issues283Views0likes2Comments