network
281 TopicsSmarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.42Views0likes0CommentsiPhone: calls and texts fail even with 4G data since Three-Vodafone merger — anyone else?
Hi everyone, I’m wondering if anyone else has seen this. My iPhone 16 Pro often won’t make or receive calls or texts — even though data works perfectly (WhatsApp, Maps, browsing, etc.). The signal icon shows 4G and there’s no sign of a problem until I try to make a call or send a text, someone tells me they couldn’t get through, or a text arrives hours late. When it happens, I can usually fix it by turning off Wi-Fi and toggling airplane mode once or twice. This has been happening only since the Three–Vodafone merger started rolling out. Do I need a new SIM, or is there a network-handover quirk affecting iPhones? Would love to know if any other SMARTY users — especially those who’ve been through similar handovers — have seen this and found a lasting fix. Thanks in advance!54Views0likes1CommentWi Fi Calling no longer works as of 5th June 2025
Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025. (I been using wifi calling past 5 months from home with Smarty no issues) I have chatted with Smarty team, the experience was ok actually worked for me. They replied with "To summarise, we’ve tried all the troubleshooting steps and updated the APN settings. Unfortunately, this hasn’t resolved the issue. Therefore, I’ve raised a case on your behalf for further investigation." I then called a friend who has no reception in their home, has a Smarty sim, he tried WiFi calling. Guess what he said it's not working it did before. Is there a theme here ? The only change recently is this 31st May Three UK recently merged with Vodafone UK, forming a new company called VodafoneThree. This merger was completed on May 31, 2025, according to Vodafone. The combined company is now the largest mobile phone operator in the UK, with 27 million customersSolved6.5KViews1like28CommentsNew to SMARTY - Do I Change Network Settings If Not Going Abroad?
I just switched to SMARTY and was wondering if I am not going abroad do/should I still change the Mobile Data Network settings. At the moment everything is correct except in the APN field it says three.co.uk instead of mob.asm.net22Views0likes0Comments- 56Views0likes1Comment
New account porting issue and now no working mobile
Recently set up a new account for my wife and included her details to port over her existing number. Initially new sim was fine using the Smarty issued number. Was then advised on the 18th that port would take place on the 20th. On the 19th notice on the app there is a technical issue with the port. Try again. Went to try this but nothing available. Contacted support and told there was no issue and would happen the next day. 20th arrives and late afternoon it appears that the number has been ported across on the mobile but looking at the dashboard still has original number displayed. Seems odd? But mobile is making and receiving calls. Come the 21st Friday. Nothing. One dead mobile. Unable to make or receive calls. Contact support and since then still no resolution. Had new SIM sent, told to reactivate, no option to do so and so it continues on and on and on. Fast losing our patience. How much longer? Anybody else had dramas like this?Solved22KViews3likes36Comments