Dodgy visit from FREE in France
Dodgy visit from FREE in France. I am in France, in second home. I notice our mobile network when roaming is FREE, both for my wife and myself. We had a visit from an "engineer" from "FREE" wanting to install a FreeBox for our WiFi. He wanted to come into our house - refused. We requested his paperwork - none. Told him we are on Orange here. I can't get to someone in Smarty to see if FREE are a recommended network supplier for roaming. If so I would report this. Any way I can actually talk to someone in Smarty because I need to discuss this with them.? Thanks, Ian
Web Filters
Has any one run into an issue with Microsoft authorisation on a Mac tethered/hot-spot to my phone (with a Smarty plan)? Due to OpenReach being rubbish and cancelling my previous broadband installation several times, I've been using this setup at home for about 6 weeks. This morning however none of the MS apps would authorise: login.microsoftonline.com errors (with a TLS alert 49). Other sites (login.windows.net) return a 302 - not a TLS error. My Phone works fine, just my tethered Mac. I turned on Cloudflares 1.1.1.1 Warp VPN thingy on the phone, and the Mac started working fine. Of all the sites/app I visit that the MS authentication was the only one broken for me. I can only assume Three (possibly Smarty, but doubtful) has broken it somehow, presumably some webfilter, which it can't apply when using a VPN. Anyway, if you have this problem then perhaps try using a VPN on a phone (took ages to work this out!).Can't log into Microsoft on SMARTY mobile internet
I have a weird problem. I can't access my Microsoft account or any of my apps (Word, OneDrive) on my iPhone using my mobile data but I can on WiFi. I get a 4VLPO error on the apps and ERR_BAD_SSL_CLIENT_AUTH_CERT on the web. I've tried every tip on the internet including clearing cache and resetting network settings to factory standard but nothing has sorted it. Is this problem localised to me or is anyone else experiencing this? Again, the issue is definitely not with my account itself as I can access it fine over WiFi.
Jimbo
Just recently taken up Smarty free offer of 40GB extra date, since I did my phone will only make calls on WiFi spent hours talking to support tried everything even sent out new sim card still no use phone sees the tower but when trying to connect just reports "unable to connect to network". The sim card works fine in my old phone so can only assume they have somehow locked me out during the package update anyone had a similar issue?
Just joined...just leaving
Switched over from ID mobile about 1 week ago and since then have no connection at all. I can connect to Wifi and make wifi calls, but when out and about the Sim shows no connection and and excalamation over my Pixel 9 Signal status. Obviously I've checked my APN details against those supplied, restarted, ejected and reinserted SIM...nothing.
Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?POOR SIGNAL
Calls don’t connect, I repeatedly try making calls and it’s silent. Doesn’t matter who it’s to. iMessages fail to deliver. I often have zero bars. One bar mostly. This has been constant for 2 months. I’m in Harrogate area. I have my elderly mum on a Smarty plan (in Derbyshire) and she’s unable to make calls or send texts most days. My father and my daughter are also with Smarty and struggling but have WiFi so it’s not as noticeable. We are all considering swapping to another network with more reliable service. Firstly I’d like to check if there’s anything can be done about this.
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
