[Network Issue] Service Update - Resolved
Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues yesterday.
Very poor indoor signal at home
hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do anything and speeds are in kilobytes. I have complained multiple times to the Customer Services team, but they keep saying that there is some unplanned maintenance. However, this has been going on for the last few months. I have tried all the techniques like resetting my phone, resetting network, settings, et cetera. The customer service team is not helpful, at least they should offer me some sort of discount For the fact that I am not able to use the services in My Home.[UPDATE] Coverage Checker and Network Status Checker
We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker. How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Coverage checker | SMARTY and Network Status Checker Network status checker | SMARTY. What's New? This upgrade brings several benefits: Real-time Updates: Experience faster and more accurate information about coverage changes to stay connected seamlessly. Enhanced User Interface: Enjoy a more intuitive and visually appealing interface, making it easier to navigate and find the information needed. Continuity of Essential Services: Providing uninterrupted Network Status Checker and Coverage Checker updates. Share Your Feedback: Your opinion matters to us. Please let us know If you have any feedback or encounter any issues, so we can make SMARTY even better together.[Network Issue] Service Update - Resolved
[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability. We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused. We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused. Data services are unaffected, please bear with us.
