Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues yesterday.

Dear Smarty,I only learned of your outage issue after many failed call attempts and several mobile and router re-sets.Surely it would be good old fashioned customer service to text ALL customers as this function continues to work. Then once again when the service returns to normal.This would keep everyone up-to-date and reduce the amount of keyboard warriors such an unfortunate situation brings to the fore.Many thanks in advance for such a sensible proactive approach. Maybe a review of your internal procedures wouldn't come amiss. Thank you.

I thought WiFi calling was for times such as this?Absolutely ridiculous service, last straw for me, 5 year customer next week and I'm gone baby

Using WhatsApp and other apps isn't helpful when you're trying to make a call to someone who doesn't use this. Maybe sending people a text to advise there's an issue given it's not obvious there's an issue until you try to make a call?Seems like it's an ongoing issue, if it continues to happen I'll have no choice but to try elsewhere

Wana5354 It is a national issue.

ColinSa_2571747 If they had a contact centre, that would push up costs and the customers (us lot) would end up paying for it.Given that there is a national issue, what do you think your chances of getting through to a call centre would be right now? If you really want a callcentre, then you will need to join a main network that may have them....and pay accordingly.It may well be that they do not know what is wrong with the Three network or the smarty section of it, so that means that they cannot know exactly when it will be fixed.

[Network Issue] Service Update - Resolved

201 Replies

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SIx
SMARTY Maverick
30-06-2025
Still no calls from my mobile in NW London
PaulineS_436892
SMARTY Maverick
27-06-2025
Unable to receive calls except watsap, I can’t see where to complain
Sunnyvine
SMARTY Maverick
27-06-2025
I'm still having problems in West Birmingham (Friday afternoon) with my data since early yesterday morning. It seemed to recover late yesterday, but today its not stable. Tried everything. I've used the Smarty data sim for two years and never had a problem. Lack of accurate information is a big problem.
- MSF
  SMARTY Guru
  27-06-2025
  Sunnyvine The outage concerned voice calls. Have you completed a network status check for your postcode?
  - Sunnyvine
    SMARTY Maverick
    27-06-2025
    Just checked... the message for my postcode now says "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible." ... strangely the two events must have happened at the same time.
    Thanks for your help. 🙂
DaveK
SMARTY Maverick
27-06-2025
Your apology would have more weight if you refunded for the time you were down.
- MSF
  SMARTY Guru
  27-06-2025
  DaveK
  A. When do you think they would have had time to do that as it was only sorted for the majority yesterday?
  B. If you lost one day of service, based upon a 30 day month and maximum £20 spend, you could maybe get 66pence as your entitlement.
  - DaveK
    SMARTY Maverick
    27-06-2025
    It's not up to me to think anything. And that is MY 66p
DaveK
SMARTY Maverick
27-06-2025
Your apology would have more weight if we were refunded for the time you were down.
SIx
SMARTY Maverick
27-06-2025
Still having problems. Sitting next to my wife when calling her. No response my end yet ‘missed call’ appears on her phone
- MSF
  SMARTY Guru
  27-06-2025
  SIx What does a network status check show? Yesterday, the update stated that the majority now had full service. Did you restart your device as recommended?
AlbertQu_804937
SMARTY Rookie
27-06-2025
NOTE TRUE!!!!! I have not been able to use my phone for 3rd day running. I cannot make or receive calls. I have travelled from Suffolk, to London to Hampshire and Kent. Now I am informed I have almost used all my data allowance because I have to use Chat tools to make my calls. I have built mobile phone networks in 11 countries and in UK from 1G to 5G. I hate lies, falsehoods, misinformation!!! FIX IT or hire me to make a PROPER network
- MSF
  SMARTY Guru
  27-06-2025
  AlbertQu_804937 Reply on your other post.
JuditVin_541526
SMARTY Enquirer
26-06-2025
Hi, still no network availability since Tuesday early morning (24 June 2025). Three has an issue in the area with the mast, it can take another week to repair. This is no acceptable, needs quick sorting out and compensation. I can't work and need to go away even to check network status or write this...
JAMESWA_1779412
SMARTY Enquirer
26-06-2025
Hi still not able to make and receive calls
HelenHe_2128136
SMARTY Pioneer
26-06-2025
I have a data only sim, I have restarted my TPLink router several times. I've had no service for two days now. I am a carer for my Mum and I can't log in to her cameras! How long is it going to be before this is fixed? Can't wait til I have home broadband and I can give up this contract! This happens so often. I will be leaving Google rviews and with Trust Pilot too. Naff service!
- MSF
  SMARTY Guru
  26-06-2025
  HelenHe_2128136 Did you check the there is good coverage in your area and did you also do a network status check? You are using some device to get onto the internet to post- can you not log into those cameras via this device?
  - HelenHe_2128136
    SMARTY Pioneer
    30-06-2025
    I checked the coverage, and usually it's very good. Network status said no issues. I was at my Mum's place using her internet at the time of posting comment! It's now back up and working, but Sky are coming on Thursday to fit cable broadband for £22 per month, so bye bye smarty!!!