Not being able to make or recieve calls
I know this has been mentioned several times on here, but i've not found a helpful fix, recently gone over to smarty from O2, i put the new sim in my phone, i can browse the internet, send and receive texts, but cannot make or receive calls, I have a Sony Xperia 5iii, the smarty sim works fine in my work phone and my work phone sim works fine in my Sony, yet something about smarty and Sony do not work together, ive been communicating on webchat across days but they've not really helped, they did send me a second sim, but same issue, worse case, i will have to give up on smarty and find another provider but i would rather not.
Please don't lecture me on VoLTE settings, which i can find no mention of in the Sony settings, my phone was bought outright a few years ago and a virgin and then O2 sim were added.
Odd that my phone works with a virgin and vodafone sim but not a smarty's and odd that the smarty sim works in my works samsung galaxy a22 phone
Just an update, the Sony Xperia 5iii is not on the list of incompatible phones, the xperia 5ii is, I have finally gone over to lebara, phone now works fine, making and receiving calls and smarty complaints was nice enough to give me a full refund for the 2 months I spent with them and supplying me with a PAC code, so would like to thank the complaints department for there help.
On another note i would like to see them put the Sony Xperia 5iii on their list of incompatible phones and advise there tech support guys on the issue so no one else has to spend ages resetting, checking and changing settings on their mobile with no gains
