WhatsApp Parent-Managed Account
Hi, I’m trying to setup a WhatsApp Parent-Managed account for my son who is on Smarty. When trying to create this in the app, I’m not being given the option. After doing some digging, it may be because Smarty is an MVNO and WhatsApp is not recognising the Smarty number (0748x block) as eligible for a child account (Copilot implies missing or incomplete metadata??) Has anyone else encountered this? Or managed to get a parent-managed account set up and have any tips? WhatsApp guides say there should be an option under ‘More Options’ when first opening the app but no matter what I try, just can’t get the option! Thanks!
UNABLE TO MAKE CALLS OR ACCESS THE INTERNET
I am now entering the third week without the ability to make calls or access the internet. Each time I contact support via web chat, I receive the same generic response: “Sorry for the inconvenience, engineers are looking into the issue.” Requests for an estimated resolution time are met with the same repeated message, with no meaningful update or explanation and that I should use the online network service checker. During my most recent interaction, I asked to speak with a manager due to the unacceptable length of this outage. Unfortunately, the manager simply repeated the same scripted responses, including the standard disclaimer that coverage cannot be guaranteed and that I should check the coverage in my area. I have already done this, and according to the company’s own online coverage checker, service should be strong both indoors and outdoors. Surely with the Vodafone–Three merger (which includes Smarty), shouldn't the network theoretically be more stable and faster than before. Given the lack of transparency, the absence of progress, and the ongoing disruption to essential services, I am now seriously considering escalating this matter to CISAS (the Communications and Internet Services Adjudication Scheme).
Calls straight to messages
Over the last three or four days, incoming calls have gone directly to my message inbox. I have no diverts set up and have good signal coverage as well as WiFi calling when at home. this is extremely frustrating, particularly when expecting a call. This has also been happening to my wife over the similar period. Any thoughts?
E-Sim with new phone problems no calls texts etc
I have recently upgraded from an Iphone 13 to an Iphone 15 and transferred everything over using the E-Simm option - I cannot access any networks, make or receive calls or text and anything outside of normal wifi I cannot receive. I have not changed my mobile number or any other details just the phone4 days without service after porting - number never bound to eSIM - forced to leave
I ported my number to Smarty on 3rd June 2026. My number never bound to any Smarty eSIM. I had 4 replacement eSIMs issued across 4 days, multiple agents giving the same ineffective reset instructions repeatedly, and one agent closing the chat claiming the issue was resolved when it was not. After 4 days of complete service loss as a business owner, missing critical calls and communications, I was forced to port away to another provider. Smarty offered £10 as full and final compensation, which I refused. I now have an active Resolver complaint open and will be escalating to the Communications Ombudsman if not resolved adequately. If you are considering porting to Smarty via eSIM, be aware that their backend provisioning process and support team are not equipped to handle porting failures. The network itself is fine but their customer service is not fit for business use.
Private calls
Hi all, For some reason all calls to my SMARTY SIM are coming in as private calls even though they are from contacts, all settings are on. Tried SMARTY support which just gets me to put in a load of info before saying they have ended the conversation. Anyone else got the same issue? Im at the point where im considering switching providers.No dial tone when calling
Hi all, when I call some people I get no dial tone. So its completely silent until the person answers. I have tried resetting my network, airplane mode and turning off WIFI calling. Can anyone help as I have asked Smarty chat and I'm still waiting for an answer 3 days later.
