Significant deterioration in Three network coverage in E1W (London) over the last 2–3 weeks

Could someone at Smarty please ask Three to investigate why network performance in the E1W area has deteriorated so significantly over the last 2–3 weeks?

The connection is now dropping frequently, making it virtually impossible to work reliably. When I check the network status, I get the following explanation:

“There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.”

However, the connection was working much better before this recent deterioration. This suggests that something may have changed with the local mast or network equipment, or that there is now a capacity or technical issue that needs investigating.

Simply attributing the problem to heavy local usage doesn't explain why the service has suddenly become so much worse. Surely a network should be able to cope with normal fluctuations in the number of users without connections repeatedly dropping to the point where the service becomes unusable.

Could Smarty please escalate this to Three's network team and ask them to investigate the specific cause, rather than just provide the generic network status response? It would also be helpful to know whether any faults, maintenance work or capacity issues have been identified in the E1W area, and what is being done to resolve them.

Thanks.